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Shipping & Returns
La Prairie currently offers complimentary standard shipping for all orders in the United States, excluding Alaska and Hawaii. The following shipping & handling charges apply to express and priority shipping:
Express (1-3 business days): $15
Priority (next business day): $25
Currently La Prairie only ships to the above locations. Shipments to Alaska and Hawaii may take additional time for delivery and are not guaranteed delivery times.
Most orders are processed within 24 hours of receipt (processing time does not include weekends or holidays). All orders processed after 2pm EST will be processed the following business day and shipped out that day, based on product availability. Orders placed on Saturday, Sunday or holidays will be processed on the following business day.
All orders are subject to bank authorization prior to processing and only purchases that are authorized and approved will be shipped. Once an order is processed, those that are sent via standard delivery take approximately 3-5 business days based on the destination.
Delivery times cannot be guaranteed for Express and Priority shipments to Alaska and Hawaii. Standard shipments to Alaska and Hawaii are shipped via USPS Priority Mail. Delivery times cannot be guaranteed. Please be advised that for security purposes, all package deliveries will require a signature. La Prairie cannot accept responsibility for the theft or loss of items once delivered. At this time we are unable to ship to P.O. Boxes or APO/FPO Boxes or outside the United States.
If you are not completely satisfied with your laprairie.com purchase, you may return within 30 days of purchase. Only items purchased on the La Prairie website (USA) with valid accompanying order information may be accepted for return.
Please note that if you have redeemed a gift with purchase, you are obligated to return the gift along with your qualifying items otherwise your return will not be accepted.
REFUNDS & EXCHANGES:
1.Contact customer service to have a return shipping label emailed to you. Call 800-821-5718 or email
1.Fill out the return form and attach the prepaid mailing label to the outside of your package. Make sure samples and promotional items are included.
2.Your return package can be given to your Post Office, a UPS Drop Box or UPS driver.
USE ANOTHER SHIPPING METHOD – Simply complete the return form included with your shipment. Repack the item(s) in the original packaging and enclose the completed form. Mail the package using the label provided by customer service. Packages must be returned using an insured method. We regret that we are unable to accept C.O.D deliveries.
Please allow 7-10 business days for your return order to arrive at our warehouse, undergo processing and a refund to be issued.
All returns should be returned to:
Attn: laprairie.com / Customer Service Return
111A, Melrich Road, Cranbury, NJ 08512
Pre-Order items. These items are not immediately available for shipping but can be purchased online through invite two to three weeks prior to the public release. These items can be pre-ordered to secure them once they become available. Payment will be reserved when or shortly after your order is placed and your credit card will only be charged for pre-order reservations at the time of shipment. Delivery times will be communicated to you before you place your order and again when you receive order confirmation. You may cancel your order at any time up to the item’s dispatch. Our usual return conditions apply.
A La Prairie Beauty Advisor would be delighted to offer you a bespoke consultation at 1 800 821 5718 or via live chat to assist you with finding the La Prairie ritual that best suits your skincare needs
Free standard delivery within the United States excluding Puerto Rico
Enjoy complimentary samples with every order
COMPLIMENTARY GIFT WRAPPING
Luxurious and elegant gift packaging is complimentary with any order