Order

My order has been finalized, but I have yet to receive the order summary. What should I do?

What should I do if I think my order may have been lost?

Is it necessary to register with a La Prairie online account in order to purchase products?

Am I able to change my shipping address once an order has been placed?

Am I able to cancel my order?

Is there a set limit to the number of La Prairie products I can purchase online?

Am I able to change my credit card once my order has been placed?

How can I check my La Prairie order status?

How can I alter an order that has just been placed?

Is there any way of ascertaining whether my requested order is on backorder, or will be delayed?

Is it possible to purchase products online that are no longer available in stores?

How do I place an order via the La Prairie wesbite?

My La Prairie order has not arrived. What should I do?

Am I able to track the progress of my La Prairie order?

Why has my order been cancelled?

What should I do if my shipment or product arrived in a damaged state?

Is there a set limit to the number of La Prairie products I can purchase in one day?

Am I able to change my billing address ?

If I am able to send an item to my shopping cart, does this mean the selected items are currently available?

Is my order history viewable?

How may I obtain assistance or advice regarding my online order?

Am I able to change my shipping address ?

What should I do if there is an error with my received order, or if I receive the wrong products?

What is the average time taken to ship an order?

Will I receive a receipt for my online La Prairie purchase?

Am I able to save multiple shipping addresses on my La Prairie account?

How long does a La Prairie online order take to process?

Have an unanswered question?
Get in touch here