Order

Is it necessary to register with a La Prairie online account in order to purchase products?

How can I check my La Prairie order status?

If I am able to send an item to my shopping cart, does this mean the selected items are currently available?

What is the average time taken to ship an order?

Is my order history viewable?

My La Prairie order has not arrived. What should I do?

Is there a set limit to the number of La Prairie products I can purchase online?

Will I receive a receipt for my online La Prairie purchase?

Is there a set limit to the number of La Prairie products I can purchase in one day?

Am I able to change my shipping address ?

What should I do if there is an error with my received order, or if I receive the wrong products?

What should I do if I think my order may have been lost?

How do I place an order via the La Prairie wesbite?

How may I obtain assistance or advice regarding my online order?

How can I alter an order that has just been placed?

Am I able to track the progress of my La Prairie order?

Why has my order been cancelled?

Am I able to save multiple shipping addresses on my La Prairie account?

Am I able to change my credit card once my order has been placed?

Is it possible to purchase products online that are no longer available in stores?

Am I able to change my billing address ?

Am I able to change my shipping address once an order has been placed?

What should I do if my shipment or product arrived in a damaged state?

Am I able to cancel my order?

My order has been finalized, but I have yet to receive the order summary. What should I do?

How long does a La Prairie online order take to process?

Is there any way of ascertaining whether my requested order is on backorder, or will be delayed?

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