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Shipping & Returns
La Prairie currently offers FREE standard shipping for all orders in the United Kingdom, excluding the Channel Islands. The following shipping & handling charges apply to overnight shipping:
UPS Express: £10.00 (Next business-day delivery for all orders placed before 10:30 GMT)
Currently La Prairie only ships to the above locations.
Most orders are processed within 24 hours of receipt (processing time does not include weekends or holidays). All orders processed after 10:30 GMT will be processed the following business day and shipped out that day, based on product availability. Orders placed on Saturday, Sunday, or German public holidays will be processed on the following business day.
All orders are subject to bank authorization prior to processing and only purchases that are authorized and approved will be shipped. Once an order is processed, those that are sent via standard shipping takes approximately 2-3 business days based on the destination. Delivery to remote areas might result in a longer shipping time.
Delivery times cannot be guaranteed. Please be advised that for security purposes, all package deliveries will require a signature. If a signature waiver is provided, La Prairie cannot accept responsibility for the theft or loss of items once delivered. At this time we are unable to ship to the Channel Islands, to P.O. Boxes or outside the United Kingdom.
If you return a product or products in an order, then you must also return any exclusive offer/gift with purchase (GWP) that you may have received with that order or you will be charged the full value of the GWP.
USE A PRE-PAID SHIPPING LABEL - Please complete the return form included with your shipment and repack the unused portion, in its original packaging and enclose the completed form. Affix the UPS pre-paid shipping label with the transparent pouch and call UPS at +44 (0)8457 877 877 to pick up the parcel at your address or give the package to UPS by using the UPS Store, UPS drop box or any UPS driver.
Please allow 14 business days from receipt of package for processing. All returns should be returned to:
Attn: laprairie.co.uk / Customer Service Return
c/o Kern Logistik GmbH. In den Lachenäckern1567360 Lingenfeld, Germany
For additional information on returns and exchanges, please call us at +44 (0) 2079 686 899 during office hours or Email Us
BESPOKE PHONE CONSULTATION
A La Prairie Beauty Advisor would be delighted to offer you a bespoke phone consultation at +44 (0) 2079 686 899 to assist you with finding the La Prairie ritual that best suits your skincare needs, by booking you an appointment with one of our expert beauty advisors
Free standard delivery within the United Kingdom
Enjoy three complimentary samples of your choice with every order
COMPLIMENTARY GIFT WRAPPING
Luxurious and elegant gift packaging is complimentary with any order
COMPLIMENTARY GREETING CARD
Add a personal note to the recipient, printed on a nice greeting card