We are La Prairie Group Australia Pty. Ltd, a company registered in Australia with company registration number ACN 000052728 and we operate the website www.laprairie.com ("Website"). Our registered address is at 112-118 Dunning Avenue, Rosebery NSW 2018, Australia.

These terms of use ("Website Terms of Use / Terms of Use") set out the legal terms and conditions on which we allow you to access our Website (whether as a registered user or as a guest). By accessing, browsing or otherwise using our Website, you accept these Terms of Use, without limitation or qualification. If you do not accept these Terms of Use, you are not entitled to access or use the Website and you should leave the Website immediately.

1. Understanding these Terms of Use

1.1 When certain words and phrases are used in these Terms of Use, they have specific meanings (these are known as "defined terms"). You can identify these defined terms because they start with capital letters (even if they are not at the start of a sentence). Where a defined term is used, it has the meaning given to it in the section of these Terms of Use where it was defined (you can find these meanings by looking at the sentence where the defined term is included in brackets and speech marks).

1.2 When we refer to "we", "us" or "our", we mean La Prairie Group Australia Pty. Ltd. When we refer to "you" or "your" we mean you, the person accessing or using our Website.

2. Our Website

2.1 Our Website is made available free of charge. We do not guarantee that our Website, or any content on it, will always be available or be uninterrupted. Access to our Website is permitted on a temporary basis. We may suspend, withdraw, discontinue or change all or any part of our Website without notice. We will not be liable to you if for any reason our Website is unavailable at any time or for any period. We may update the Website and/or change the content on it at any time.

2.2 You are responsible for making all arrangements necessary for you to have access to our Website. You are also responsible for ensuring that all persons who access our Website through your internet connection are aware of these Terms of Use and that they comply with them.

2.3 WE DO NOT GUARANTEE THAT THE WEBSITE, OR ANY CONTENT ON IT, WILL BE FREE FROM ERRORS OR OMISSIONS. WE USE REASONABLE EFFORTS TO INCLUDE ONLY ACCURATE AND UP-TO-DATE INFORMATION ON THE WEBSITE; HOWEVER, TO THE EXTENT PERMITTED BY LAW AND WITHOUT AFFECTING THE CONSUMER GUARANTEES UNDER THE AUSTRALIAN CONSUMER LAW, WE MAKE NO REPRESENTATIONS, WARRANTIES OR GUARANTEES, WHETHER EXPRESS OR IMPLIED, CONCERNING SUCH INFORMATION.

2.4 The Website and the content on it are provided for general information and entertainment purposes only. They are not intended to amount to advice (medical or otherwise) on which you should rely. You must obtain professional or specialist advice before taking, or refraining from, any action on the basis of the content on our Website.

3. Your account and password

3.1 If you register with us, you will be asked to provide your email address and password as part of our security procedures. You must treat such information as confidential and you must not disclose it to any third party.

3.2 We have the right to disable any accounts and/or passwords, at any time, if in our reasonable opinion you have failed to comply with any of the provisions of these Terms of Use.

4. Our rights

4.1 We are the owner or licensee of intellectual property rights on the Website and its content, the La Prairie name and mark and La Prairie's product names, images and packaging. Those works are protected by copyright laws and treaties around the world. All such rights are reserved.

4.2 You are not granted any right to use, and may not use, any of the intellectual property rights that we own or that have been licensed to us other than as set out in these Terms of Use. You must not use our Website (or any part of it or its content) for commercial purposes; however, you may download material from the Website solely for non-commercial, personal use by you.

4.3 No part of the Website, including, without limitation, the text, designs, graphics, photographs and images contained in it, may be copied, reproduced, republished, uploaded, re-posted, modified, transmitted or distributed or otherwise used in any way for any nonpersonal, public or commercial purpose without our prior written consent.

4.4 Any communications or materials you send to us through the Website by electronic mail or other means will be treated as non-proprietary and non-confidential (other than communications in respect of your order if you use the Website to buy La Prairie products from us). We are free to publish, display, post, distribute and otherwise use any ideas, suggestions, concepts, designs, know-how and other information contained in such communications or material for any purpose, including, but not limited to, developing, manufacturing, advertising and marketing us and our products.

5. Our liability

5.1 TO THE EXTENT PERMITTED BY LAW AND WITHOUT AFFECTING OF YOUR RIGHTS UNDER THE AUSTRALIAN CONSUMER LAW, NEITHER YOU NOR WE AND OUR AFFILIATES, OFFICERS, DIRECTORS, AFFILIATES, AGENTS, CONTRACTORS, REPRESENTATIVES, INTERNS, SUPPLIERS, SERVICE PROVIDERS, OR LICENSORS ARE LIABLE TO THE OTHER FOR ANY PUNITIVE, SPECIAL, EXEMPLARY, INDIRECT OR CONSEQUENTIAL DAMAGES ARISING FROM THESE TERMS OF USE OR THE WEBSITE, OR FOR ANY DAMAGES RELATED TO THE LOSS OF PROFITS; LOSS OF SAVINGS, LOSS OF REVENUE, LOSS OF BUSINESS, LOSS OF USE, LOSS OF GOODWILL OR LOSS OF DATA, AND WHETHER CAUSED BY TORT (INCLUDING NEGLIGENCE), BREACH OF CONTRACT OR OTHERWISE, EVEN IF FORESEEABLE AND EVEN IF WE HAVE BEEN ADVISED OF THE POSSIBILITY OF SUCH DAMAGES .

5.2 FURTHERMORE, THE WEBSITE IS MADE AVAILABLE "AS IS" AND, TO THE EXTENT PERMITTED BY LAW AND WITHOUT AFFECTING THE CONSUMER GUARANTEES UNDER THE AUSTRALIAN CONSUMER LAW, WE EXCLUDE ALL CONDITIONS, LIABILITIES, WARRANTIES, REPRESENTATIONS OR OTHER TERMS WHICH MAY APPLY TO OUR WEBSITE OR ANY CONTENT ON IT, WHETHER EXPRESS OR IMPLIED.

5.3 WITHOUT YOUR RIGHTS UNDER THE AUSTRALIAN CONSUMER LAW, WE ALSO WILL NOT BE LIABLE TO ANY USER FOR ANY LOSS OR DAMAGE, WHETHER IN CONTRACT, TORT, BREACH OF STATUTORY DUTY, OR OTHERWISE, EVEN IF FORESEEABLE, ARISING UNDER OR IN CONNECTION WITH:

5.3.1 USE OF, OR INABILITY TO USE, OUR WEBSITE; OR

5.3.2 USE OF OR RELIANCE ON ANY CONTENT DISPLAYED ON OUR WEBSITE.

5.4 IF YOU ARE A BUSINESS USER WHO IS PURCHASING FOR YOUR BUSINEESS OR TRADE, PLEASE NOTE THAT IN PARTICULAR, YOU AND WE BOTH WILL NOT BE LIABLE FOR:

5.4.1 LOSS OF PROFITS, SALES, BUSINESS, OR REVENUE;

5.4.2 BUSINESS INTERRUPTION;

5.4.3 LOSS OF ANTICIPATED SAVINGS;

5.4.4 LOSS OF BUSINESS OPPORTUNITY, GOODWILL OR REPUTATION; OR

5.4.5 ANY INDIRECT OR CONSEQUENTIAL LOSS OR DAMAGE.

5.5 IF YOU ARE A CONSUMER USER WHO IS PURCHASING OUTSIDE OF THE COURSE OF YOUR BUSINEESS OR TRADE, PLEASE NOTE THAT WE ONLY PROVIDE OUR WEBSITE FOR DOMESTIC AND PRIVATE USE. YOU AGREE NOT TO USE OUR WEBSITE FOR ANY COMMERCIAL OR BUSINESS PURPOSES, AND WE HAVE NO LIABILITY FOR ANY LOSS OF PROFIT, LOSS OF BUSINESS, BUSINESS INTERRUPTION, OR LOSS OF BUSINESS OPPORTUNITY.

5.6 WE WILL NOT BE LIABLE FOR ANY LOSS OR DAMAGE CAUSED BY A VIRUS, DISTRIBUTED DENIAL-OF-SERVICE ATTACK, OR OTHER TECHNOLOGICALLY HARMFUL MATERIAL THAT MAY INFECT YOUR COMPUTER EQUIPMENT, COMPUTER PROGRAMS, DATA OR OTHER PROPRIETARY MATERIAL DUE TO YOUR USE OF OUR WEBSITE OR TO YOUR DOWNLOADING OF ANY CONTENT ON IT, OR ON ANY WEBSITE LINKED TO IT.

5.7 WE ASSUME NO RESPONSIBILITY FOR THE CONTENT OF WEBSITES TO WHICH WE LINK FROM OUR WEBSITE. SUCH LINKS SHOULD NOT BE INTERPRETED AS ENDORSEMENT BY US OF THOSE LINKED WEBSITES. WE WILL NOT BE LIABLE FOR ANY LOSS OR DAMAGE THAT MAY ARISE FROM YOUR USE OF THEM.

5.8 THE EXCLUSION OF LIABILITY PURSUANT TO ARTICLES 5.1 TO 5.7 OF THESE TERMS OF USE DOES NOT APPLY IF THE DAMAGE IS CAUSED WILLFULLY OR BY GROSS NEGLIGENCE BY US OR UNLESS WE SHOULD BE LIABLE OTHERWISE PURSUANT TO THE AUSTRALIAN CONSUMER LAW OR OTHER MANDATORY LEGAL PROVISIONS SUCH AS PRODUCT LIABILITY PROVISIONS. MOREOVER, THE EXCLUSION OF LIABLITY DOES NOT APPLY TO DAMAGE FROM INJURY TO LIFE, BODY OR HEALTH (PERSONAL INJURIES).

5.9 Different limitations and exclusions of liability will apply to liability arising as a result of the sale of any La Prairie products by us to you. These limitations and exclusions are set out in our Terms and Conditions of Sale.

5.10 No clause of these Terms of Use, other than clause 5.11, limits our liability to you under the Australian Consumer Law for breach of the consumer guarantees set out in Division 1 of Part 3-2 of the Australian Consumer Law. Additionally, clause 5.2 will not apply if a party establishes that reliance on it would not be fair and reasonable.

 

5.11 Our liability for failure to comply with a consumer guarantee (other than a guarantee under section 51, 52 or 53 of the Australian Consumer Law) which applies to a good or service supplied under this Agreement which is not of a kind ordinarily acquired for personal, domestic or household use or consumption is, to the extent permitted by law, limited to:  

 

(a) in the case of goods, to any one of the following as determined by us: 

(i) the replacement of the goods or the supply of equivalent goods; or 

(ii) the payment of the cost of replacing the goods or of acquiring equivalent goods; and 

 

(b) in the case of services, to any one of the following as determined by us:  

(i) the supply of the services again;  

(ii) the payment of the cost of having the services supplied again.

 

5.12 The remaining provisions of this clause 5 do not apply to regulate liability under the Australian Consumer Law for breach of the consumer guarantees.

 

6. Viruses

6.1 We do not guarantee that our Website will be secure or free from bugs or viruses. You are responsible for configuring your information technology, computer programmes and platform in order to access our Website. We recommend that you use your own virus protection software.

6.2 You must not misuse our Website by knowingly introducing viruses, trojans, worms, logic bombs or other material which is malicious or technologically harmful. You must not attempt to gain unauthorised access to our Website, the server on which our Website is stored or any server, computer or database connected to our Website. You must not attack our Website via a denial-of-service attack or a distributed denial-of service attack. By breaching this provision, you would commit a criminal offence under the Swiss Criminal Code and possibly violate other relevant criminal provisions, either Swiss or foreign, that are applicable to you. We may report any such breach to the relevant law enforcement authorities. We will co-operate with those authorities and, where permitted by law, we may disclose your identity to them. In the event of such a breach, your right to use our Website will cease immediately.

7. Buying La Prairie products

If you use the Website to buy products from us, our Terms and Conditions of Sale (available at Terms and Conditions) will apply to your purchase. Please take the time to read our Terms and Conditions of Sale as they include important information and terms. If you do not accept our Terms and Conditions of Sale, you should not purchase products through our website.

8. Your personal information

We only use your personal information in accordance with our Privacy Policy (available at Privacy Policy). Please take the time to read our Privacy Policy as it includes important information and terms which apply to you.

9. Governing law and jurisdiction

These Terms of Use are governed by substantive Australian law, to the exclusion of the UN Convention on Contracts for International Sale of Goods and the conflict of law rules. You and we both agree that the courts of New South Wales, Australia (and any courts with appellate jurisdiction therefrom), will have exclusive jurisdiction in any dispute arising out of, or in connection with these Terms of Use.

10. Contacting us

If you have any questions about the Website or these Terms of Use, please contact us using the form on the Contact Us page on our Website (available at Contact Us) and our client services team will be happy to assist you.

Thank you for visiting our Website.

Terms of Use last updated August 15, 2025

These terms and conditions (together with our Privacy Policy and Website Terms of Use) ("Terms and Conditions") contain information about us. The Terms and Conditions set out the legal terms and conditions applicable to purchases and orders of La Prairie products ("Products") in our La Prairie brick and mortar stores operated by us ("La Prairie Boutiques") as well as for online orders on our website www.laprairie.com ("Website") to our clients ("Client" or "you"), in the version current at the time of purchase or making the order. In case of discrepancies between provisions in these Terms and Conditions, in our Privacy Policy and/or our Website Terms of Use the provisions of these Terms and Conditions shall prevail. These Terms and Conditions do not apply if you buy Products from any source other than our La Prairie Boutiques or our Website (if, for example, you buy Products from one of our authorized distributors or retailers). The distributors and retailers will have their own terms and conditions that will apply if you buy Products from them (and you should make sure you understand any such terms).

These Terms and Conditions will apply to any contract for the sale of Products by us to you ("Contract"). Please read these Terms and Conditions carefully and make sure that you understand them before making any purchase at La Prairie Boutiques or ordering any Products from our Website.

Please note that by making a purchase in our La Prairie Boutiques or by ordering any of our Products from our Website, you agree to be bound by these Terms and Conditions.

Content Overview:

1.     Understanding these Terms and Conditions

2.     About us

3.     Our Products

4.     Your online account

5.     Conclusion of a Contract, Transfer of Risk

6.     Product prices

7.     Methods of payment

8.     Delivery of your purchase or your order of our Products

9.     Returns and refunds

10.  Our liability

11.  Using our Website

12.  Your personal information

13.  Events outside of our control

14.  Changes to these Terms and Conditions

15.  Complaints

16.  Other important information

17.  Governing law and jurisdiction

1. Understanding these Terms and Conditions

1.1 When certain words and phrases are used in these Terms and Conditions, they have specific meanings (these are known as "defined terms"). You can identify these defined terms because they start with capital letters (even if they are not at the start of a sentence). Where a defined term is used, it has the meaning given to it in the article of the Terms and Conditions where it was defined (you can find these meanings by looking at the sentence where the defined term is included in brackets and speech marks).

1.2 When we refer to "we", "us" or "our", we mean La Prairie Group Australia Pty. Ltd. When we refer to "you" or "your" we mean you, the person ordering Products from our Website or making a purchase in La Prairie Boutiques.

1.3 We have used headings to help you understand these Terms and Conditions and to easily locate information. We will not file copies of the Contract between you and us. In case of ordering our Products from our Website we recommend that you print or save a copy of these Terms and Conditions for your records (but please note that we may amend these Terms and Conditions from time to time, as explained in article 14 below). In case of purchasing our Products in La Prairie Boutiques we recommend that you take the provided Terms and Conditions with you. Please consult our Terms and Conditions each time you make a purchase or order Products to ensure you understand the legal terms that will apply to the Contract at that the time of your purchase or your order.

2. About us

2.1 We are La Prairie Group Australia Pty. Ltd, a company registered in Australia with company registration number ACN 000052728. We operate this Website and run La Prairie Boutiques. Our registered address is at 112-118 Dunning Avenue, Rosebery NSW 2018, Australia. 

2.2 If you would like to contact us, please use the form on the Contact Us page on our Website (available at Contact Us) and our client services team will be happy to assist you.

3. Our Products

3.1 Our range of Products are intended to help prolong the youthful appearance of the delicate skin by confronting the problems of premature aging, environmental hazards and the stress of contemporary life. For more information on our Products (including their benefits, how they should be applied and perfect partner products to compliment your chosen Product) please visit the Collections page on our Website (available at Collection Overview).

3.2 The images of the Products on our Website are for illustrative purposes only. The packaging and presentation of the Products at La Prairie Boutiques or upon delivery of our Products to you may vary from that shown on images on our Website.

3.3 Many of our Products are available in different sizes, weights, quantities and varieties. The various options for each Product are stated on the relevant Product page on our Website.

3.4 All Products shown on our Website are subject to availability. We will inform you by email if the Product you have ordered is not available and we will not process your order if made.

4. Your online account

4.1 You do not have to register to explore our Website or to buy or order Products from us. However, if you chose to register and create an account with us, this will enable us to customise your experience, making shopping easier for you.

4.2 By creating an account, you can store your debit and credit card information for easier and faster checkout, store and edit your delivery addresses and billing information and review your previous purchases and order history. We can also access this information for your convenience, when you make a purchase in La Prairie Boutiques.

4.3 When you register or buy Products through our Website, you will be required to provide certain information including your name, phone number, delivery address and email address. You will also be required to provide valid details of a credit or debit card which you are legally entitled to use. We reserve the right to request additional evidence or proof of billing information where we think this is necessary and permitted by applicable laws. You confirm that all information you provide to us at any time is true, accurate and complete.

5. Conclusion of a Contract, Transfer of Risk

5.1 General Information

5.1.1 You may only buy Products from us, either on our Website or in La Prairie Boutiques, if you are at least 18 years old. If you are not at least 18 years old, we assume that your legal representative enters into these Terms and Conditions on your behalf.

5.1.2 We only supply Products (including any free samples provided with your order or handed over at La Prairie Boutiques) for domestic and private use. You may not buy Products from us, neither on our Website nor in La Prairie Boutiques, for resale or any other commercial purposes.

5.2 Purchase on our Website

5.2.1 If you order our Products on our Website our ordering process allows you to check your order and amend any errors before submitting your order of our Products to us. Please take the time to read and check your order at each stage of the ordering process. In particular, please check the quantities, sizes and weights of each of the Products in your order.

5.2.2 By clicking the "Submit order"-button you are committing to buy and pay for the Products in your order. The Contract will be subject to these Terms and Conditions. By placing the order, you confirm at the latest that you accept these Terms and Conditions.

5.2.3 The submitted order is an offer from you to us to enter into a Contract to buy the Products in your order. Your offer may be rejected by us. After you place an order, you will receive an email from us acknowledging that you have placed an order. Please note that this does not mean that your order has been accepted. The Contract is only concluded when we send you a separate email with shipping confirmation ("Shipping Confirmation").

5.2.4 Only the Products listed in the Shipping Confirmation are included in the Contract between you and us. If there are any errors in your Shipping Confirmation, please contact us as soon as possible using the form on the Contact Us page on our Website (available at Contact Us).

5.2.5 If we are unable to supply you with a Product (because, for example, that Product is not in stock or is no longer available) we will inform you of this by email. If you have already paid for the Product(s), we will refund you the full amount. Further liabilities are excluded.

6. Product prices

6.1 The prices of the Products will be as shown in La Prairie Boutiques (if you buy the Products there) or as quoted on our Website at the time of your purchase or order (when you buy online). In case we have to ship the Products to you, the prices are subject to applicable delivery charges.

6.2 We take all reasonable care to ensure that the prices of the Products displayed in La Prairie Boutiques or shown on our Website are correct. However, it is always possible that, despite our efforts, some of the Products may be incorrectly priced. If the price for the Product displayed in La Prairie Boutiques is obviously incorrect, we have the right to withdraw from the Contract. In this case, once you have returned the Products to us, we will refund you the paid price, if applicable. You will have the opportunity to purchase the Products at the right price. If we discover an obvious error in the price of the Products you have ordered online we will contact you to inform you of this error and we will give you the option of continuing to purchase the Products at the correct price or cancelling your order. Even if a Shipping Confirmation has already been sent to you, we do not have to provide the Products to you at the incorrect price and, in any case, reserve the right to withdraw from the Contract. We will not process or ship your order until we have your instructions. If we are unable to contact you using the contact details you provided during the order process, we will treat your order as cancelled.

6.3 The prices of the Products may change from time to time, either on our Website as well as in La Prairie Boutiques. Such price changes will not affect any order on our Website which we have confirmed with a Shipping Confirmation. In case of pricing errors, art 6.1 and 6.2 of these Terms and Conditions apply.

7. Methods of payment

7.1 You can pay for Products using a credit card, AliPay, WeChat Pay, Apple Pay, Google Pay or PayPal. We accept the following cards: Visa, MasterCard, American Express and China Union Pay. 

7.2 By ordering Products from us, either through our Website or in La Prairie Boutiques, you authorise us to perform credit and anti-fraud checks on you and the payment method that you have chosen. These checks may be required, amongst other things, to verify your identity, to validate your credit or debit card, to obtain an initial credit or debit card authorisation and/or to authorise individual purchases. You authorise us to disclose information provided by you, including personal information, to third parties such as banks and the providers of credit reports for the purposes of these checks. You accept that such parties may keep a record of that information. You also agree that we may make the information we receive from such checks available to third parties including fraud prevention and credit reference agencies. We reserve the right to put in place additional payment security systems from time to time. For further information on how we process your data please refer to our Privacy Policy.

7.3 If the amount due from you for your order cannot be debited or charged, for whatever reason, your order will be cancelled (we will try to notify you of this using the contact details you provided during the order process).

7.4 If we have to ship your purchase or order, your debit card or credit card will not be charged until we ship your purchase or your order (at which point we take payment for the Products and all applicable delivery charges in full).

8. Delivery of your purchase or your order of our Products

8.1 Your order will be fulfilled by the estimated delivery date set out in the Shipping Confirmation, unless there is an event outside of our control (please see section 13 below for more information about these events). If we are unable to meet the estimated delivery date because of an event outside of our control, we will contact you with a revised estimated delivery date.

 

8.2 Delivery will be completed and our obligations are fulfilled when the Products are successfully delivered to the address you gave us. After delivery, the risk of accidental deterioration and accidental loss of the Products passes on to you. Please make sure that the delivery details you provide are accurate as we cannot be responsible for any delayed or failed deliveries as a result of your error. We will only deliver to residential addresses or offices with a street address and a person with authority to accept delivery of the order. We do not deliver to post office boxes, parcel lockers, parcel pick-up services, freight forwarding companies, and the like, and we reserve our right not to process orders with such addresses made through our systems.

 

8.3 If you order Products from our Website for delivery to one of the International Delivery Destinations, your order may be subject to import duties and taxes which are applied when the delivery reaches that destination. Please note that we have no control over these charges and we cannot predict their amount. You will be responsible for payment of any such import duties and taxes. Please contact your local customs office for further information before placing your order.

 

8.4 You must comply with all applicable laws and regulations of the country for which the Products are destined. We will not be liable or responsible if you break any such laws or regulations. 

 

9. Returns and refunds

General returns

 

9.1 We want you to be completely satisfied with the Products you have ordered from us. If you have any problems with the Products you have ordered, please contact our customer services team using the form on the Contact Us page of our Website (available at Contact Us). Details of your legal right to cancel your Contract with us, and an explanation of how to do this, are set out below and provided in the Order Acceptance that we send to you.

 

9.2 You may return Products to us and receive a full refund of the price paid for the Products provided that you return the Products to us (or notify us of your intention to do so) within 30 days of the Products being delivered or handed over to you. The goods must be in their original packaging, complete with all accessories and accompanied by the invoice, the completed delivery note/return slip, and any guarantee certificate, if applicable. Sealed and plastic-welded products can only be returned when unopened.

 

9.3 If you want to return Products to us, please tell us by contacting our customer service team on 1-800-649-849 or by sending an email to Customer Service. We will send you an email to confirm that we have received your return request. You may wish to keep a copy of this (and any emails you send to us) for your own records.

 

9.4 You will receive a full refund of the price you paid for the Products and any applicable delivery charges you paid for. We will process the refund due to you as soon as possible and, in any case, within 30 days of the day on which you contacted us (as described in section 9.3 above). We will refund you on the credit card or debit card that you used to pay.

 

9.5 In order to receive your refund, you must return the Products to us as soon as reasonably possible. Unless the Products are faulty or not as described (in which case, section 9.6 below will apply), you will be responsible for the cost of returning the Products to us. You are responsible for taking reasonable care of the Products until they are returned to us. We recommend that you return them to us using a recorded delivery service and that you keep proof of postage. We will be unable to provide you with a full refund if the Products are not returned to us or if they are damaged when they arrive.  

 

Faulty Products

 

9.6 In the unlikely event that the Products we sell to you are faulty or not as described, you may have additional legal rights to receive a refund in relation these Products, including under the consumer guarantees in the Australian Consumer Law. These legal rights are not affected by our general returns policy (set out above) or by these Terms and Conditions. Advice about your legal rights is available from your local or national consumer protection body.

 

10. Our liability

 

10.1 To the extent permitted by law and without affecting your rights under the Australian Consumer Law, neither you nor we and our affiliates, officers, directors, affiliates, agents, contractors, representatives, interns, suppliers, service providers, or licensors are liable to the other for any punitive, special, exemplary, indirect or consequential damages arising from these Terms and Conditions or the website, or for any damages related to the loss of profits; loss of savings, loss of revenue, loss of business, loss of use, loss of goodwill or loss of data, and whether caused by tort (including negligence), breach of contract or otherwise, even if foreseeable and even if we have been advised of the possibility of such damages 

10.2 Neither you nor we have liability to the other for any damage, loss of profit, loss of business, business interruption, or loss of business opportunity or provide compensation for third party liability. This provision in particular applies if you fail to comply with your obligation to not use our Products for any commercial, business or re-sale purposes (c.f. article 5.1.2 of these Terms and Conditions).

10.3 Furthermore, we are neither liable for improper storage or use of our products nor for storage or use of our Products contrary to these Terms and Conditions, contrary to our reasonable instructions or contrary to statutory provisions.

10.4 We are not liable for any losses caused to you as a result of any delay or failure by us to perform our obligations where such delay or failure is due to an event which is outside of our reasonable control pursuant to article 13 of these Terms and Conditions.

10.5 The exclusion of liability pursuant to articles 10.1.1 and 10.2 to 10.4 of these Terms and Conditions does not apply if the damage is caused wilfully or by gross negligence by us or unless we should be liable otherwise pursuant to the Australian Consumer Law or other mandatory legal provisions such as product liability provisions. Moreover, the exclusion of liability does not apply to damage from injury to life, body or health (personal injuries).

10.6 No clause of these Terms of Use, other than clause 10.7, limits our liability to you under the Australian Consumer Law for breach of the consumer guarantees set out in Division 1 of Part 3-2 of the Australian Consumer Law. Additionally, clause 10.7 will not apply if a party establishes that reliance on it would not be fair and reasonable.

 

10.7 Our liability for failure to comply with a consumer guarantee (other than a guarantee under section 51, 52 or 53 of the Australian Consumer Law) which applies to a good or service supplied under this Agreement which is not of a kind ordinarily acquired for personal, domestic or household use or consumption is, to the extent permitted by law, limited to:  

 

(a) in the case of goods, to any one of the following as determined by us: 

(i) the replacement of the goods or the supply of equivalent goods; or 

(ii) the payment of the cost of replacing the goods or of acquiring equivalent goods; and 

 

(b) in the case of services, to any one of the following as determined by us:  

(i) the supply of the services again;  

(ii) the payment of the cost of having the services supplied again.

 

10.8 The remaining provisions of this clause 10 do not apply to regulate liability under the Australian Consumer Law for breach of the consumer guarantees.

 

11. Using our Website

Your use of our Website is governed by our Website Terms of Use (available at Website Terms of Use). Please take the time to read our Website Terms of Use as they include important information and terms which apply to you. If you do not accept our Website Terms of Use, you are not permitted to use our Website.

12. Your personal information

We only use your personal information in accordance with our Privacy Policy (available at Privacy Policy). Please take the time to read our Privacy Policy as it includes important information and terms which apply to you.

13. Events outside of our control

13.1 In rare circumstances, events outside of our reasonable control may delay or prevent us from performing our obligations. If these events occur, we will try to perform our obligations to you as soon as we can. We cannot, however, accept liability for any losses caused to you as a result of any delay or failure by us to perform our obligations where such delay or failure is due to an event which is outside of our reasonable control.

13.2 If an event outside of our reasonable control takes place that affects the performance of our obligations under the Contract:

13.2.1 we will try to contact you as soon as reasonably possible to notify you; and

13.2.2 our obligations will be suspended and the time for performance of our obligations will be extended for the duration of the event outside of our reasonable control. Where the event outside of our reasonable control affects delivery of Products to you, we will arrange a new delivery date with you after the event outside of our reasonable control is over.

14. Changes to these Terms and Conditions

14.1 We may make changes to these Terms and Conditions from time to time (if, for example, we have made changes to how we accept payment from you, or if there is a change in the law that means we need to change these Terms and Conditions).

14.2 Every time you make a purchase in La Prairie Boutiques or order Products from our Website, the Terms and Conditions in force at that time will apply to the Contract between you and us. The current version of these Terms and Conditions will be available on our Website or in La Prairie Boutiques. Please check the Terms and Conditions each time that you purchase or order Products from us to ensure that you understand the Terms and Conditions that apply at the time.

15. Complaints

We hope that you don't have cause for a complaint but, if you do, we want to hear about it so that we can try and resolve it and make sure it doesn't happen again. Please contact our client services team using the form on the Contact Us page on our Website (available at Contact Us). If you have bought the Product in one of our La Prairie Boutiques you can also visit La Prairie Boutiques and tell us your complaint in person.

16. Other important information

16.1 We may transfer our rights and obligations to another organisation, but this will not affect your rights or our obligations under these Terms and Conditions.

16.2 The Contract is between you and us. No other person shall have any rights to enforce any of its terms.

16.3 Each of the articles of these Terms and Conditions operates separately. If any court or relevant authority decides that any of them are the invalid, void or unenforceable, the remaining articles will remain in full force and effect. In such a case, we will agree on a valid and enforceable provision that comes as close as possible in economic terms to the invalid, void or unenforceable provision.

16.4 If we fail to insist that you perform any of your obligations under these Terms and Conditions, or if we do not enforce our rights against you, or if we delay in doing so, that will not mean that we have waived our rights against you and will not mean that you do not have to comply with those obligations. If we do waive a default by you, we will only do so in writing, and that will not mean that we will automatically waive any later default by you.

16.5 These Terms and Conditions together with the Shipping Confirmation constitute the entire agreement between you and us regarding its subject matter and they supersede any and all earlier agreements between you and us concerning the subject matter hereof.

17. Governing law and jurisdiction

17.1 These Terms and Conditions are governed by substantive Australian law, to the exclusion of the UN Convention on Contracts for International Sale of Goods and the conflict of law rules.

17.2 You and we both agree that the courts of New South Wales, Australia (and any courts with appellate jurisdiction therefrom), will have exclusive jurisdiction in any dispute arising out of, or in connection with these Terms and Conditions. This is not applicable in case the dispute concerns a consumer contract. In such a case the court at your domicile or our registered office will have jurisdiction for actions brought by you. If we bring actions, the court at your domicile will have exclusive jurisdiction.

 

Terms and Conditions last updated August 15, 2025

La Prairie Group Australia Pty. Ltd, registered in Australia, Company Registration Number (ACN) 000052728 ,112-118 Dunning Avenue, Rosebery NSW 2018, Australia.

Headquarters (Switzerland)

La Prairie Group AG

Bellerivestrasse 36

8008 Zurich

Switzerland

 

+41 44 947 82 10

info@laprairiegroup.ch

 

Asia Pacific Regional Office Hong Kong

La Prairie

Hong Kong Limited

Suites 2408-11, 24F One Island East

18 Westlands Road

 

+852 2809 0100

 

Middle East Regional Office Dubai

La Prairie Middle East

Dubai Design District,

Building 9, Office 102, P.O. Box 33326

Dubai, UAE

+41 44 947 82 10

 

Australia

La Prairie Group Australia Pty. Ltd

112-118 Dunning Avenue

Rosebery NSW 2018

Australia

 

+61 2 9888 0600

 

Austria

La Prairie Group Austria GmbH

EURO PLAZA, Gebäude H

Lehrbachgasse 13, A - 1120 Wien

Austria

+43 1 614000

 

Switzerland (affiliate)

Laboratoires La Prairie SA

Bellerivestrasse 36

8008 Zurich

Switzerland

 

+41 44 947 82 10

info@laprairiegroup.ch

 

United Kingdom

La Prairie (UK) Ltd.

High Holborn House 7th floor

626 High Holborn, London, WC1V7EE

United Kingdom

+44 (0) 2074046215

 

USA

La Prairie Inc.

41 Madison Avenue, 40th Floor

New York, NY 10010

USA

+ 1 212 506 0840

 

Italy

La Prairie S.R.L.

Via Privata Eraclito 30

20128 Milan

Italy

+39 (0) 2 8060651

 

Spain

La Prairie Iberia S.A.U.

28, Manuel Pombo Angulo Street, 1st floor

28050 Madrid

Spain

+34 (0) 910484200

 

Taiwan

La Prairie Taiwan Limited

10F, No. 51, Section 3, Minsheng East Road

Zhongshan District, Taipei City 104

Taiwan (R.O.C.)

+886 2 7711 0168

 

Germany

La Prairie Group Deutschland GmbH

Immermannstrasse 20

40210 Düsseldorf

Germany

+49 (0) 211 54036 0

 

China

La Prairie (Shanghai) Co., Ltd.

Room 5503, Wheelock Square

1717 West Nanjing Road, Shanghai

P.R. China 200040

+86 21 6248 6655

 

France

La Prairie France

63 bis, Rue de Sèvres

92100 Boulogne-Billancourt

France

 

+33 1 46 03 97 13

 

Factory / Production Site

Swisscosmetics Production AG

Auerstrasse 39

9442 Berneck

Switzerland

+41 71 726 15 60

 

Korea

La Prairie Korea Limited

17th Fl., Two IFC, 10 Gukjegeumyung-ro

Yeongdeungpo-gu, Seoul 07326

Korea

+82 2 6390 1170

 

Japan

La Prairie Japan K.K.

2F, The ParkRex Minamiazabu

4-11-21, Minami-Azabu, Minato-ku, Tokyo

106-0047 Japan

+81 3 6456 4278

1. REGISTRATION

 

1.1. The registration fee for the Virtual Masterclass (“Event”) is specified at the time of booking (“Fee”).

 

1.2. The Fee is non-refundable (unless required to be refunded under the Australian Consumer Law), and redeemable in a single transaction only on La Prairie products available and sold on the La Prairie Australia official eBoutique (www.laprairie.com/en-au/).

 

1.3. Attendance at the Event is by invitation only and cannot be cancelled, transferred, or rescheduled.

 

1.4. If a participant is unable to attend the Event, the participant agrees that the Fee is forfeited. At its own discretion, La Prairie may allow cancellations on a case-by-case basis. If the participant received a registration gift; upon the successful registration of the Event, the cancellation shall only be accepted if the registration gift is returned to La Prairie within 10 business days in the original condition as received prior to the Event. In case of a cancellation request, please contact customer.service@laprairie.com.au.

 

2. PARTICIPATION IN THE EVENT

 

2.1. Client is not entitled to make or have made commercial image, video or sound recordings. All information and intellectual property rights shared by La Prairie at the Event belongs to La Prairie.

 

2.2. La Prairie may reschedule or cancel the Event in their sole discretion for any reason. In such cases, La Prairie will use its best efforts to notify the participants, reschedule the Event and/or refund the Fee.

 

2.3. The Event is a private Event, and La Prairie reserves the right to exclude an individual from the Event for reasonable grounds in their sole discretion and refund any Fee paid.

 

3. VOUCHER CODE

 

3.1. Upon registration, Participants will receive a voucher code in the amount of the Fee (“Voucher Code”). The Voucher Code is only redeemable for purchases at the La Prairie Australia official eBoutique (www.laprairie.com/en-au/) and will remain active for 30 days following the Event. Voucher codes not redeemed during this time frame will be forfeited.

 

3.2. The Voucher Code can only be redeemed one time per Participant in a single transaction and is non-transferable.

 

3.3. The Voucher Code cannot be exchanged for cash and must be used in conjunction with a product purchase. If the purchase does not exceed the value of the Fee, any remaining balance is forfeited.

 

3.4. If a participant exercises a return policy for a product purchased using the Voucher Code, and the refund is not because the products were faulty or not as described, the value of the Voucher Code will not be refunded. Only the balance of the purchase minus the Voucher Code value is subject to the return policy, at the organizer’s discretion.

 

3.5. If a Client is entitled to register a guest for the Event, the guest will receive a separate Voucher Code upon registration.