MY SHOPPING BAG

Should you wish to get in touch with a La Prairie Client Services advisor kindly visit the Client Services page section of the La Prairie website.

Should you wish to alter your order once it has been submitted via our website, please feel free to contact us immediately. Kindly bear in mind that orders from La Prairie are fulfilled in a timely manner and may have already shipped.

Orders are processed and shipped on business days only (Monday through Friday, excluding major holidays).

Once an order is placed, those that are sent via standard shipping take approximately 3-7 business days based on the destination. Delivery to remote areas might result in a longer shipping time. Items sent via express shipping take approximately 1-3 business days.

It might be that the order confirmation mail did not reach you due to the e-mail being blocked by a spam-software or a typo in the e-mail address. You may check the status of your most recent order(s) by visiting our "Track order" page and entering your order number and billing postcode. This is the easiest and fastest way to get the most current information regarding your La Prairie Online orders.

Please note: some carriers may not have tracking information available for up to 24 business hours after the order is shipped.

For time sensitive requests, such as order cancellations or address changes, please contact us.

For returns and exchanges, please contact us.

La Prairie products have been meticulously crafted to provide transformative skincare experiences, and as such, the ritual of application is key in order to elicit the optimal benefits. Please find details on application and skincare rituals in the "Application" section of the product detail pages, or refer to the informative leaflet included in your package.