LA PRAIRIE LOYALTY PROGRAM
We are La Prairie Group AG, a company registered in Switzerland with company registration number CHE-106.320.403, and we operate the website www.laprairie.com ("Website"). Our principal place of business is at Bellerivestrasse 36, 8008 Zürich, Switzerland.
These terms of use ("Website Terms of Use / Terms of Use") set out the legal terms and conditions on which we allow you to access our Website (whether as a registered user or as a guest). By accessing, browsing or otherwise using our Website, you accept these Terms of Use, without limitation or qualification. If you do not accept these Terms of Use, you are not entitled to access or use the Website and you should leave the Website immediately.
1. DEFINITIONS
1.1 Certain words and phrases in these Terms of Use shall have specific meanings. Such terms and phrases are known as “defined terms”. Defined terms are always capitalised (even if not at the beginning of a sentence). A defined term shall always have the meaning assigned to it in the corresponding section of these Terms of Use (definitions can be located by reading the sentence that contains the defined term in brackets and quotation marks).
1.2 Any mention of “we”, “us”, or “our” in these Terms of Use shall refer to La Prairie Group AG. Any mention of “you” or “your” shall mean you, the person accessing or using our Website.
2. OUR WEBSITE
2.1 Our Website is made available free of charge. We do not guarantee that our Website, or any content thereof, will always or consistently be available. Access to our Website is permitted on a temporary basis. We may suspend, withdraw, discontinue, or change our Website in whole or in part without notice. We shall not be liable to you if for any reason our Website is unavailable at any time or for any period. We may update the Website and/or change the content thereof at any time.
2.2 You shall be responsible for making any arrangements necessary for you to have access to our Website. You shall also be responsible for ensuring that all persons who access our Website through your internet connection are aware of these Terms of Use and that they comply with them.
2.3 WE DO NOT GUARANTEE THAT THIS WEBSITE OR THE CONTENT THEREOF IS FREE FROM ERRORS OR OMISSIONS. WHILE WE UNDERTAKE REASONABLE EFFORTS TO PROVIDE INFORMATION THAT IS ACCURATE AND CURRENT, WE SHALL MAKE NO EXPRESS OR IMPLIED WARRANTIES OR REPRESENTATION WITH REGARD TO THE INFORMATION CONTAINED ON THIS WEBSITE.
2.4 The Website and the content thereof are provided for general information and entertainment purposes only. The information is not intended to be a source of advice, medical or otherwise, for you to rely on. You should obtain professional or specialist advice before taking, or refraining from, any action based on the content on our Website.
3. YOUR ACCOUNT AND PASSWORD
3.1 If you register an account with us, you shall be asked to provide your email address and password as part of our security procedures. You shall keep such information confidential and not disclose it to any third party.
3.2 We shall have the right to disable any accounts and/or passwords at any time if you have failed to comply with any of the provisions of these Terms of Use.
4. OUR RIGHTS
4.1 We are the owner or licensee of all intellectual property rights pertaining to the Website and the content thereof, the La Prairie name and brand, and La Prairie’s product names, images, and packaging. Those works are protected by copyright laws and treaties around the world. Any and all such rights are reserved.
4.2 You are not authorised to use any of the intellectual property rights that we own or that have been licensed to us other than as set out in these Terms of Use. You are not authorised to use our Website, or any parts or content thereof, for commercial purposes. You may, however, download content published on the Website for private use.
4.3 No part of the Website, including without limitation the texts, designs, graphics, photographs, and images contained in it, may be copied, reproduced, republished, uploaded, re-posted, modified, transmitted, or distributed or otherwise used in any way for non-personal, public, or commercial purposes without our prior written consent.
4.4 All messages or documents sent by you to this Website via email or other method shall be considered not protected by copyright and non-confidential. The above shall not apply to messages regarding your order if you use the Website to purchase La Prairie products. We reserve the right to publish, display, post, sell, and otherwise use any and all ideas, suggestions, concepts, and designs as well as know-how and other information contained in such messages and documents for any purpose, including without limitation the development, production, advertisement, and marketing of La Prairie and our products.
5. OUR LIABILITY
5.1 WE SHALL NOT BE LIABLE FOR:
5.1.1 DIRECT AND INDIRECT CONSEQUENTIAL DAMAGES SUCH AS LOSS OF PROFIT OR THIRD-PARTY CLAIMS
5.1.2 ACTS OR OMISSIONS OF OUR AGENTS AND CONTRACTORS
5.1.3 SIMPLE NEGLIGENCE
5.2 THE WEBSITE SHALL BE PROVIDED “AS IS”, AND ANY EXPRESS OR IMPLIED CONDITIONS, LIABILITY, WARRANTIES, REPRESENTATIONS, OR OTHER CONDITIONS WHICH MAY APPLY TO OUR WEBSITE OR THE CONTENT THEREOF, AS THE CASE MAY BE, ARE EXPRESSLY EXCLUDED.
5.3 WE SHALL NOT BE LIABLE TO USERS DUE TO BREACH OF CONTRACT, TORT (INCLUDING NEGLIGENCE), OR OTHER, AS MAY ARISE FROM OR IN CONNECTION WITH THE FOLLOWING CAUSES:
5.3.1 USE OR INABILITY TO USE OUR WEBSITE
5.3.2 USE OF OR RELIANCE ON CONTENT SHOWN ON OUR WEBSITE.
5.4 IF YOU ARE NOT A COMMERCIAL USER, PLEASE NOTE THAT WE DO NOT ASSUME ANY LIABILITY IN PARTICULAR FOR:
5.4.1 LOSS OF PROFIT, BUSINESS, TURNOVER, OR REVENUE
5.4.2 BUSINESS INTERRUPTIONS
5.4.3 LOSS OF EXPECTED SAVINGS
5.4.4 LOSS OF OPPORTUNITY, LOSS OF GOODWILL, OR DAMAGE TO REPUTATION
5.4.5 OTHER INDIRECT OR CONSEQUENTIAL DAMAGES
5.5 IF YOU ARE A PRIVATE USER, PLEASE NOTE THAT WE PROVIDE OUR WEBSITE EXCLUSIVELY FOR DOMESTIC AND PRIVATE USE. YOU AGREE NOT TO USE OUR WEBSITE FOR ANY COMMERCIAL PURPOSES. WE SHALL NOT BE LIABLE TO YOU FOR ANY DAMAGES ARISING FROM LOSS OF PROFIT, LOSS OF BUSINESS, BUSINESS INTERRUPTIONS, OR LOSS OF OPPORTUNITY.
5.6 WE SHALL NOT BE LIABLE FOR LOSS OR DAMAGE CAUSED BY VIRUSES, DISTRIBUTED DENIAL-OF-SERVICE ATTACKS, OR OTHER TECHNOLOGICALLY HARMFUL MATERIAL WHICH MAY INFECT YOUR COMPUTER EQUIPMENT, COMPUTER PROGRAMS, DATA, OR OTHER PROTECTED MATERIAL DUE TO YOUR USE OF OUR WEBSITE OR DOWNLOADING CONTENT FROM OUR WEBSITE OR WEBSITES LINKED THERETO.
5.7 WE SHALL NOT BE LIABLE FOR THE CONTENT OF WEBSITES LINKED TO OUR WEBSITE. SUCH LINKS SHALL NOT BE CONSIDERED TO CONSTITUTE OUR RECOMMENDATION OF SUCH WEBSITES. WE SHALL NOT BE LIABLE FOR LOSS OR DAMAGE WHICH MAY ARISE FROM YOUR USE OF SUCH WEBSITES.
5.8 THE DISCLAIMER PURSUANT TO ARTICLES 5.1.1 AND 5.2 THROUGH 5.7 OF THESE TERMS OF USE SHALL NOT APPLY IF THE DAMAGE WAS CAUSED BY US WILFULLY OR THROUGH GROSS NEGLIGENCE OR IF WE MAY BE OTHERWISE HELD LIABLE ACCORDING TO MANDATORY STATUTORY PROVISIONS SUCH AS PRODUCT LIABILITY. IN ADDITION, THE DISCLAIMER SHALL NOT APPLY TO DAMAGES ARISING FROM LOSS OF LIFE, LIMB, OR HEALTH (DAMAGE TO PERSONS).
5.9 Any liability arising from the sale of La Prairie products by us to you shall be subject to different limitations of liability and disclaimers. Those limitations and disclaimers are set out in our Terms of Sale.
6. VIRUSES
6.1 We do not guarantee that our Website is free from bugs or viruses. You shall be responsible for configuring your information technology, computer programs, and platform in order to access our Website. We recommend that you use your own virus protection software.
6.2 You may not misuse our Website by knowingly introducing viruses, trojans, worms, logic bombs, or other material which is malicious or technologically harmful. You may not attempt to gain unauthorised access to our Website, the server on which our Website is stored, or any server, computer, or database connected to our Website. You may not attack our Website via a denial-of-service (DoS) attack or a distributed denial-of service (DDoS) attack. Any breach of this provision constitutes a crime according to the Swiss Criminal Code and may also break other relevant Swiss or foreign criminal law to which you are subject. We shall report any such breach to the relevant law enforcement authorities. We shall co-operate with those authorities by disclosing your identity to them. In the event of such a breach, your right to use our Website shall cease immediately.
7. PURCHASE OF LA PRAIRIE PRODUCTS
If you are using the Website to purchase our products, your purchase shall be subject to our Terms of Sale (available under Terms and Conditions). Please take the time to read our Terms and Conditions, as they include important information and the applicable terms. In case you do not agree with our Terms and Conditions, we discourage you from purchasing products on our Website.
8. YOUR PERSONAL INFORMATION
We only use your personal information in accordance with our Privacy Policy (available at Privacy Policy). Please take the time to read our Privacy Policy as it includes important information and terms which apply to you.
9. GOVERNING LAW AND PLACE OF JURISDICTION
These Terms of Use shall be governed by Swiss substantive law excluding the United Nations Convention on Contracts for the International Sale of Goods and conflict of laws rules. We and you agree that the sole place of jurisdiction shall be the courts of Zurich (Switzerland).
10. CONTACTING US
If you have any questions about the Website or these Terms of Use, please contact us using the form on the Contact Us page on our Website (available at Contact Us) to get in touch. Our customer service shall be happy to assist you.
Thank you for visiting our Website.
Last Update of the Terms of Use […] May 2023
These Terms and Conditions (together with our Privacy Policy and the Website Terms of Use) (“Terms and Conditions”) contain information about us. These Terms and Conditions set out the legal terms and conditions applicable to our clients (“Client” or “you”) with regard to purchases and orders of La Prairie products (“Products”) and services (“Services”) in our La Prairie stores operated by us (“Maison La Prairie”) as well as online orders made on our website www.laprairie.com (“Website”) as amended at the time of purchase or making the order. In case of contradictions or discrepancies between any provisions in these Terms and Conditions, our Privacy Policy, and/or our Website Terms of Use, the provisions of these Terms and Conditions shall prevail. These Terms and Conditions shall not apply if you buy La Prairie Products from any source other than our Maison La Prairie or our Website (if, for example, you buy Products from one of our authorized distributors or retailers). Distributors and retailers have their own terms and conditions which shall apply if you buy Products from them. Please review any such terms and conditions.
These Terms and Conditions shall apply to any contract for the sale of Products by us to you (“Contract”). Please read these Terms and Conditions carefully and make sure that you understand them before making any purchase at the Maison La Prairie or ordering any Products or Services from our Website.
Please note that by making a purchase in our Maison La Prairie or by ordering any of our Products or Services from our Website, you agree to be bound by these Terms and Conditions.
Definitions
About Us
Our Products
Your Online Account
Conclusion of Contract, Transfer of Risk
Product Prices
Payment Methods
Delivery of Your Purchase or Order
Returns and Refunds
Maison La Prairie Treatments and Purchasing Gift Cards
Liability
Use of Our Website
Your Personal Data
Force Majeure
Amendment of These Terms and Conditions
Complaints
Other Important Information
Governing Law and Place of Jurisdiction
1. DEFINITIONS
1.1 Certain words and phrases in these Terms and Conditions shall have specific meanings. Such terms and phrases are known as “defined terms”. Defined terms are always capitalised (even if not at the beginning of a sentence). A defined term shall always have the meaning assigned to it in the corresponding section of these Terms and Conditions (definitions can be located by reading the sentence that contains the defined term in brackets and quotation marks).
1.2 Any mention of “we”, “us”, or “our” in these Terms and Conditions shall refer to La Prairie Group AG. Any mention of “you” or “your” shall mean you, the person ordering Products or Services via the Website or making a purchase at the Maison La Prairie.
1.3 We have used headings to help you understand these Terms and Conditions and to easily locate information. We shall not make a file copy of the Contract between you and us. In case you are ordering our Products or Services from our Website, we recommend that you print or save a copy of these Terms and Conditions for your records (but please note that we may amend these Terms and Conditions from time to time, as explained in Article 14 below). In case you are purchasing our Products or Services at the Maison La Prairie, we recommend that you take the provided Terms and Conditions with you. Please review our Terms and Conditions whenever you make a purchase or order Products or Services to ensure you understand the applicable contractual terms at the time of your purchase or order.
2. ABOUT US
2.1 We are La Prairie Group AG, a company registered in Switzerland under the company registration number CHE-106.320.403. We operate this Website as well as all Maison La Prairie. Our principal place of business is located at Bellerivestrasse 36, 8008 Zurich, Switzerland.
2.2 If you would like to get in touch with us, please use the contact form on the contact page of our Website (available under Contact Us). Our customer service team shall be happy to assist you.
3. OUR PRODUCTS
3.1 Our range of Products are intended to help prolong the youthful appearance of the delicate skin by confronting the problems of premature aging, environmental hazards and the stress of contemporary life. For more information on our Products (including their benefits, how they should be applied and perfect partner products to compliment your chosen Product) please visit the Collections page on our Website (available at Collection Overview).
3.2 The images of the Products or Services on our Website are for illustration only. The packaging and presentation of the Products at the Maison La Prairie or upon delivery may vary slightly from the images on our Website.
3.3 Many of our Products are available in different sizes, weights, quantities, and varieties. The various options for each Product are stated on the relevant Product page on our Website.
3.4 Obligation to deliver shall be subject to the availability of the Product ordered on our Website. We shall inform you by email if the Product you have ordered is not available and shall not process your order in that case.
4. YOUR ONLINE ACCOUNT
4.1 There is no need to register to explore our Website or to buy or order Products from us. However, if you chose to register and create an account with us, we shall be able to customise your experience, making shopping easier for you.
4.2 By creating an account, you can save your credit or debit card information for faster and easier access, save and edit your delivery and billing information, and review your prior purchases as well as your order history. We can also access this information for your convenience when you make a purchase at the Maison La Prairie.
4.3 When you register or buy Products or Services on our Website, you shall be required to provide certain information including your name, phone number, delivery address, and email address. You shall also be required to provide valid details of a credit or debit card which you are legally entitled to use. We reserve the right to request additional evidence or proof of billing information where necessary. You warrant and represent that all information which you provide to us at a given time is correct, accurate, and complete.
5. CONCLUSION OF A CONTRACT, TRANSFER OF RISK
5.1 General Information
5.1.1 You must be at least 18 years old to buy Products on our Website or at the Maison La Prairie. If you are not at least 18 years old, we shall assume that a legal guardian or representative has given their consent to your purchase.
You must be at least 18 years old to use our Services. If you are 16 or 17 years old, your legal guardian must consent and be present at the store while the Service is being performed on you.
5.1.2 We only supply Products (including any free samples provided included with your order or given out at the Maison La Prairie) for domestic and private use. You may not resell or otherwise use the Products purchased on our Website or at the Maison La Prairie for commercial purposes.
5.2 Shopping at the Maison La Prairie
5.2.1 Types of Contract
When you conclude a Contract at the Maison La Prairie, you may choose whether you would like to take the purchased Products home with you based on availability. Any orders over 500.00 CHF may also be delivered to your Swiss address. The Contract in both cases shall be subject to these Terms and Conditions.
5.2.2 Transfer of Risk
If you choose to take the purchased Products home with you, all use and risk shall be transferred to you as soon as the Products are handed to you. If you choose for the Products to be delivered to your Swiss address, all use and risk shall be transferred to you as soon as the ordered Products are handed over to the transport service provider.
5.3 Ordering on our Website
5.3.1 If you order any Products on our Website, our ordering process allows you to review your order and correct any errors before submitting your order. Please take the time to review your order during each stage of the ordering process. In particular, please review the quantities, sizes, and weights of the individual Products in your order.
5.3.2 By clicking the Submit Order button, you undertake to purchase and pay the Products or Services contained in your order. The Contract is subject to these Terms and Conditions. At the latest when submitting your order, you confirm that you agree to these Terms and Conditions.
5.3.3 The submitted order is a binding offer from you to us to enter into a Contract to purchase Products and/or Services. Your offer may be freely accepted or rejected by us. After you place an order, you shall receive an email from us acknowledging that you have placed an order. Please note that this does not mean that your order has been accepted. The Contract is not concluded until we send you a separate email containing your shipping confirmation (“Shipping Confirmation”).
5.3.4 Only the Products listed in the Shipping Confirmation shall be included in the Contract concluded between you and us. If there are any errors in your Shipping Confirmation, please contact us as soon as possible using the contact form on the contact page of our Website (available under Contact Us)
5.3.5 If we are unable to deliver a certain Product (e.g. because that Product is not in stock or is no longer available), we shall inform you of this by email. If you have already paid for the Product(s), we shall refund you the full amount. Any further liability shall be excluded.
6. PRODUCT AND SERVICE PRICES
6.1 The prices of the Products and Services are as stated at the Maison La Prairie (if you purchase the Products or Services there) or as quoted on our Website at the time of your purchase or order (in case of online purchases). All prices are in Swiss Francs (CHF) inclusive of VAT. In case we have to ship the Products to you, the prices shall be subject to applicable delivery charges.
6.2 We take all reasonable care to ensure that the prices of the Products displayed at the Maison La Prairie or shown on our Website are correct. However, it is always possible that, despite our efforts, some of the Products or Services may be incorrectly priced. If the price for the Product or Service displayed in at the Maison La Prairie is obviously incorrect, we shall reserve the right to withdraw from the Contract. In that case, we shall refund you the paid price, if applicable, once you have returned the Products to us. You shall have the opportunity to purchase the Products and Services at the right price. If we discover an obvious error in the price of the Products or Services you have ordered online, we shall contact you to inform you of this error and give you the option of continuing to purchase the Products at the correct price or cancelling your order. Even if you have already received your Shipping Confirmation, we shall not be obligated to provide the Products or Services to you at the incorrect price and, in any case, reserve the right to withdraw from the Contract. We shall not process or ship your order until we have your instructions. If we are unable to contact you using the contact details you provided during the order process, we shall treat your order as cancelled.
6.3 The prices of the Products and Services stated on our Website or at the Maison La Prairie may change from time to time. Such price changes shall not affect any orders for which a Shipping Confirmation has already been sent out. In case of pricing errors, Articles 6.1 and 6.2 of these Terms and Conditions shall apply.
7. PAYMENT METHODS
7.1 When you order Products or Services on our Website, you may pay for the Products and Services you have ordered using one of the payment methods listed on our Website at the time of the checkout process.
7.2 When shopping at the Maison La Prairie, you may pay in cash or by credit card. We recommend using a credit card for any payments over 10,000.00 CHF. We accept payment in Euros and Swiss Francs. If you choose to pay in Euros, you shall receive any change in Swiss Francs at the current exchange rate.
7.3 By ordering Products or Services from us, either on our Website or at the Maison La Prairie, you authorise us to perform credit and anti-fraud checks on you and the payment method that you have chosen. These checks may be required, amongst other things, to verify your identity, to validate your credit or debit card, to obtain an initial credit or debit card authorisation, and/or to authorise individual purchases. You authorise us to disclose information provided by you, including personal information, to third parties such as banks and credit agencies for the purposes of these checks. You agree that such parties may keep a record of that information. You also agree that we may make the information we receive from such checks available to third parties including fraud prevention and credit reference agencies. We reserve the right to implement additional payment security systems from time to time. For further information on how we process your data, please refer to our Privacy Policy.
7.4 If the amount due for your order cannot be debited or charged for any reason, your order shall be cancelled (we shall try to notify you of this using the contact details you provided during the order process).
7.5 If we must ship your purchase or order, your debit card or credit card shall not be charged until your purchase or your order has been shipped (at which point we take payment for the Products and all applicable delivery charges in full).
8. DELIVERY OF YOUR PURCHASE OR ORDER
8.1 Please note that we do our best to ensure that your order shall be completed by the expected delivery date stated in the Shipping Confirmation or confirmed during your purchase at the Maison La Prairie, assuming prompt and proper delivery by our suppliers. If the delivery is help up due to force majeure (for more information, please see Article 13 of these Terms and Conditions), this shall not be considered a delay in delivery. If we are unable to meet the estimated delivery date because of an event beyond our control, we shall contact you with a revised estimated delivery date.
8.2 Delivery shall be completed and our obligations fulfilled when the Products are successfully delivered to the address specified by you. After delivery, the risk of accidental deterioration and accidental loss of the Products is transferred to you. We shall not be liable for any faults of the transport service provider. Please make sure that you provide an accurate delivery address, as we cannot be responsible for any delayed or failed deliveries as a result of your error.
8.3 If not all the Products you have ordered are in stock, we may make partial deliveries. If, for reasons beyond our control, any or all Products cannot be delivered after the Contract has been concluded, you and we may withdraw from the Contract governing the delivery of the pending Products. We shall inform you about any such delivery problems and await your further instructions. If we do not receive any further instructions from you within 30 days, we shall withdraw from the Contract. If you or we withdraw from the Contract, we shall refund you the price paid for the pending Products, if applicable.
8.4 Our online store is exclusively aimed at persons who are permanent residents of Switzerland and have a domestic delivery address. Shipping outside of Switzerland is not possible.
8.5 You must comply with all applicable laws and regulations of the country for which the Products are destined. We shall not be liable or responsible if you break any such laws or regulations.
9. RETURNS AND REFUNDS
9.1 We want you to be completely satisfied with the Products you have purchased from us via our Website or at the Maison La Prairie. If you have any problems with the Products you have purchased, please contact our customer services team using the form on the contact page of our Website (available under Contact Us). If you purchased your Product(s) at the Maison La Prairie, please come and see us there in person.
9.2 You may return Products to us and receive a full refund of the amount paid for the Product, provided you return the Products within 30 days from the day the Products were delivered or handed over to you. The Product(s) must be returned in its original packaging and include all accessories, the invoice, the completed delivery note/return form, and a warranty certificate, if any. Products that are sealed and wrapped in plastic may only be returned if unopened.
9.3 If you want to return Products to us, please follow the steps below: • For purchases made on our Website: o Please return the Products together with the completed return form and use the return label included with your order. o You shall receive a full refund for the price paid for your Products and all applicable delivery fees. We shall process the refund as fast as possible but no later than 30 calendar days after the day on which we received the returned Product. We shall refund the amount using the same payment method you used to pay for your order. • For purchases made at the Maison La Prairie, please come and see us at the Maison. You shall also be able to exchange your Products.
Duty of inspection and notification of defects in case of defective Products
9.4 In case the Products sold to you by us have any defects upon delivery or handover, or do not conform with their respective descriptions, you may have certain statutory warranty rights. These statutory rights shall remain unaffected by our general return policy (as detailed in Articles 9.1–9.3 of these Terms and Conditions) or any other Articles of these Terms and Conditions. Please contact your local or national consumer protection agency for more information on you statutory rights.
9.5 You are obligated to inspect our Products to the extent that is feasible in the ordinary course of business. If the Products are defective, you must, without delay, contact the Maison La Prairie where you purchased the Products or our customer support team using the contact form on the contact page of our Website (available under Contact Us). If you do not do so, the Products shall be deemed accepted. In that case, you shall lose your warranty rights. Acceptance shall be assumed in any case if you do not submit a written notice of defect within 8 days after delivery. You may submit your notice of defect via email to customer support using the contact form on the contact page of our Website (available under Contact Us) or at the Maison La Prairie.
9.6 In case of defects which were unrecognisable following proper inspection pursuant to the Article above, please visit the Maison La Prairie where you purchased the Products immediately or contact our customer support team using the contact form on the contact page of our Website (available under Contact Us). The notice of defect should be submitted no later than 5 days after finding the defect; otherwise, the Products shall be deemed accepted with regard to such defect.
9.7 The defective Products must be returned together with a copy of the invoice and a description of the defect. You shall receive an email with the return address as soon as your written complaint has been received by the Customer support team. You may also return the Products at the Maison La Prairie where you purchased them.
9.8 You have statutory warranty rights regarding the remedy of defects. Such remedy shall, at our choice, consist of either repair of the defect (rectification) or the delivery of a Product that is free from defects (replacement). Any right to a reduction of the price shall be excluded.
9.9 Ownership to any replaced Products shall transfer to us upon delivery or handover at the Maison La Prairie. You shall be responsible for keeping the products safe and in good condition until they are delivered or handed over to us. We recommend that you return the Products via registered post and keep the receipt. We cannot remedy any defects of the Products if the Products are not returned to us or show additional damage when they arrive.
9.10 If the defects are not remedied pursuant to Article 9.8 of these Terms and Conditions, you shall have the right to withdraw from the Contract. Withdrawal based on non-substantial defects shall be excluded. If a service pursuant to Article 9.8 of these Terms and Conditions is not performed due to a non-substantial defect, all further warranty rights shall be excluded.
9.11 Any consequences of improper handling or storage of our Products or an damage to the Products caused by you or a third party as well as defects of our Products due to external circumstances shall be excluded from warranty. You shall e solely responsible for any such defects.
9.12 With the exception of the manufacturer warranties, no further statutory warranties or other guarantees shall be made. We shall not assume any liability or responsibility for any descriptions by third parties, particularly descriptions provided by other customers as part of product reviews published on our Website or in our social media channels.
9.13 The changes to any statutory warranty rights pursuant to Articles 9.4–9.13 shall also include, without limitation, all claims competing with the warranty rights, whether based on contract of sale (Art. 205, 206, 207, 208, 209, 210 Swiss Code of Obligations (Obligationenrecht, OR)), general contractual terms (Art. 97 et seq. OR), tort (Art. 41 et seq. OR), challenging the Contract for error (Art. 23 et seq. OR), etc. However, the exclusion of statutory warranty and liability rights pursuant to Articles 9.4–9.13 of these Terms and Conditions shall not apply if the damage was caused by us wilfully or through gross negligence or if we are bound by statutory liability. In addition, the disclaimer shall not apply to damages arising from loss of life, limb, or health.
10 Maison La Prairie Treatments and Purchase of Gift Vouchers
10.1 Online reservation To book a treatment online, please select from the available treatment categories and then choose your desired treatment (the “Treatment”). The buyer may then choose the date and time of the Treatment based on availability. Bookings may also be made directly at the Maison La Prairie or by calling us on the phone or sending an email. Payment shall be due on the day of the Treatment and shall be made by the buyer on location at the Maison La Prairie. To change or cancel a Treatment appointment, you must contact the respective Maison La Prairie at least 24 hours prior to the scheduled appointment. If you cancel a Treatment any later than 24 hours prior to the scheduled appointment, you shall be billed for 50% of the Treatment price. If you arrive late for a scheduled Treatment appointment, the Maison La Prairie shall be under no obligation to fully complete the scheduled Treatment. In case of another appointment directly following yours, the Maison La Prairie must shorten the duration of your appointment in order to ensure that any subsequent appointment can take place as scheduled. If you are more than 15 minutes late, your Treatment must be rescheduled. Your Treatment may only be administered if you complete and sign a customer consultation form stating important information which we need in order to assess whether the Treatment is appropriate for you or not. Based on the information provided, La Prairie may decide unilaterally to cancel, change, or reschedule the Treatment. La Prairie reserves the right to refuse to administer your Treatment if the Treatment were found to pose a risk for you or the person administering the Treatment, or in the case of violation of current spa policy or etiquette.
10.2 Purchasing of Gift Cards La Prairie sometimes offers gift cards for sale on our Website and at the Maison La Prairie. These gift cards may only be redeemed at the Maison La Prairie. When you purchase a gift card, you must confirm that you have read and accepted without reserve these Terms and Conditions as well as the terms which apply to the respective gift card category. To confirm the purchase of a gift card, you must state the name of the beneficiary of the gift card or Treatment. That beneficiary may be you or a third party. All gift cards are personal and non-transferable. The gift card contains a specific code which the Maison La Prairie can check whether the amount purchased has already been redeemed or the Treatment already administered. The gift cards shall be valid for three years unless another validity period has been stated for the respective gift card category. The validity period begins on the day on which the gift card was purchased. If the gift card is not redeemed within this validity period, neither the buyer nor the beneficiary shall have the right to a refund. In case of any complaints, please contact our team using the contact form on the contact page of our Website (available under Contact Us) or visit the Maison La Prairie where you purchased the gift cards.
11. OUR LIABILITY
11.1 We shall not be liable for:
11.1.1 direct and indirect consequential damages such as loss of profit or third-party claims;
11.1.2 acts or omissions of our agents and contractors;
11.1.3 simple negligence.
11.2 We shall not be liable to you for loss of property, damage, loss of profits, loss of business, interruptions of operations, or loss of opportunity, and we shall not compensate for any third-party liability. This provision shall apply in particular if you fail to perform your obligations and use our Products for commercial, business, or reselling purposes (see Article 5.1.2 of these Terms and Conditions). Regarding the Services we recommend that you do not bring any valuables to your Treatment appointment.
11.3 Moreover, we shall not be liable for the improper storage or use of our Products or for storage or use of our Products contradictory to these Terms and Conditions, our instructions, or legal provisions.
11.4 We shall not be liable for any losses caused to you as a result of any delay or failure by us to perform our obligations where such delay or failure is due to an event which is beyond our reasonable control pursuant to Article 14 of these Terms and Conditions.
11.5 The disclaimer pursuant to Articles 11.11 and 11.2–11.4 of these Terms and Conditions shall not apply if the damage was caused by us wilfully or through gross negligence or if we cannot be otherwise held liable according to mandatory statutory provisions such as product liability. In addition, the disclaimer shall not apply to damages arising from loss of life, limb, or health (damage to persons).
12. USE OF OUR WEBSITE
12.1 Your use of our Website is governed by our Website Terms of Use (available at Website Terms and conditions). Please take the time to read our Website Terms of Use as they include important information and terms which apply to you. If you do not accept our Website Terms of Use, you are not permitted to use our Website.
13 YOUR PERSONAL INFORMATION
We only use your personal information in accordance with our Privacy Policy (available at Privacy Policy). Please take the time to read our Privacy Policy as it includes important information and terms which apply to you.
14. FORCE MAJEURE
14.1 In rare cases, events beyond our reasonable control may delay or prevent us from performing our obligations. If these events occur, we shall try to perform our obligations to you as soon as possible. We shall not, however, be liable for any losses caused to you as a result of any delay or failure by us to perform our obligations where such delay or failure is due to an event which is beyond our reasonable control.
14.2 If an event beyond our reasonable control occurs which affects the performance of our obligations under the Contract:
14.2.1 we shall try to contact you as soon as reasonably possible to notify you; and
14.2.2 our obligations shall be suspended and the deadline for the performance of our obligations shall be extended for the duration of the event beyond our reasonable control. Where the event beyond our reasonable control affects delivery of Products to you, we shall arrange a new delivery date with you after the event beyond our reasonable control has ended.
15. AMENDMENT OF THESE TERMS AND CONDITIONS
15.1 We may amend these Terms and Conditions from time to time (e.g. if we change our payment methods or if there is a change in the law that requires us to amend these Terms and Conditions).
15.2 Every time you make a purchase at a Maison La Prairie or order Products or Services from our Website, the Terms and Conditions in force at that time shall apply to the Contract between you and us. The current version of these Terms and Conditions shall be available on our Website or at the Maison La Prairie. Please review the Terms and Conditions every time you purchase or order Products from us to ensure that you understand the Terms and Conditions that apply at the time.
16. COMPLAINTS
We hope that you have no reason to complain, but if you do, please share your concerns with us so that we can resolve the problem and make sure it does not happen again. Please contact our customer service team using the contact form on the contact page on our Website (available under Contact Us). If you have bought the Product or Service at the Maison La Prairie, you may also come by to see us and tell us your complaint in person.
17. OTHER IMPORTANT INFORMATION
17.1 We shall have the right to transfer our rights and obligations to another organisation. Your rights and obligations that arise from these Terms and Conditions shall remain unaffected by any such transfer.
17.2 The Contract is concluded between you and us. No other person shall have the right to perform that Contract.
17.3 Each Article of these Terms and Conditions shall be effective individually. Should any of these Articles be declared invalid, void, or unenforceable by a court or competent authority, the validity and effectiveness of the remaining Articles shall remain unaffected. Any such invalid, void, or unenforceable provision shall be replaced by an effective, enforceable provision with an economic goal that comes closest to that which the parties intended to achieve by means of the invalid, void, or unenforceable provision.
17.4 Our failure to insist on your performance of one of your obligations arising from these Terms and Conditions or to enforce our contractual rights with regard to you, or our delayed enforcement thereof, does not constitute our waiver of those rights with regard to you, nor does it imply that you do not have to perform those obligations. If we waive your non-performance, we shall only ever do so in writing, and that shall not automatically imply a waiver of any non-performance on your part at a later date.
17.5 Together with the shipping confirmation, these Terms and Conditions shall constitute the entire Contract between you and us with regard to the object of the Contract and shall replace any and all prior Contracts between you and us with regard to the object of the Contract.
18. GOVERNING LAW AND PLACE OF JURISDICTION
18.1 These Terms and Conditions shall be governed by Swiss substantive law excluding the United Nations Convention on Contracts for the International Sale of Goods and conflict of laws rules.
18.2 You and we both agree that the courts of Zurich, Switzerland, shall be the sole place of jurisdiction for any and all disputes arising in connection with these Terms and Conditions. The foregoing shall not apply if the disputed matter is a consumer contract. In that case, the court at your place of residence or our registered office shall be responsible for any lawsuit filed by you. Our lawsuits shall be filed exclusively with the court in your place of residence.
These Terms and Conditions were last updated on 19 March 2025.
请仔细阅读参与
La Prairie Loyalty Program莱珀妮赏悦荟的条款和条件。参与本计划并接受奖励，即表示您同意遵守下述所有计划条款与条件，无论其为明示规定或通过引用纳入。如果您不同意所有条款，请勿参与本计划。
La Prairie Loyalty Program莱珀妮赏悦荟（以下简称“计划”）由
La Prairie Group AG（“La Prairie”、“我们”）提供。La
Prairie 为一家在瑞士注册的公司，注册号为 CHE-106.320.403，且
法文：增值税号：FR
22804832251，SIRET 编号：0483225100024
DEU：增值税号：DE
812123189
La Prairie Group AG 在其主要营业地址（瑞士苏黎世
Bellerivestrasse 36, 8008）运营网站 https://www.laprairie.com/（以下简称“网站”）。
本计划仅面向以完全或主要出于其贸易、业务、手工业或职业范围之外目的行事的个人（以下简称“消费者”），且每人仅限注册一个账户。公司、协会、其他组织以及任何非消费者人士均不得参与本计划。注册本计划即表示声明自身为消费者。
符合资格的参与者须为年满
18 岁的自然人，并在注册时提供有效电子邮箱地址，并在参与期间持续保持该邮箱有效（“参与者”）。无需购买即可参与本计划。本计划不得用于商业或经营用途。本公司员工及其亲属不得参与本计划。
关联公司可能存在类似的会员计划。参与本计划并不赋予任何关于关联公司计划的权利或主张。
参与本计划即表示您（亦称为“参与者”）确认已阅读、理解并同意本计划的条款和条件（以下简称“计划条款”）。我们的隐私政策适用于与项目相关的个人数据收集和使用，并已纳入本项目条款中。您确认已阅读并理解该隐私政策。您亦同意我们的网站使用条款，该等条款通过引用纳入并构成本计划条款的一部分。
您与我们之间的任何其他协议或合同（包括与产品或服务相关的协议或合同）均不受影响。如不同意本计划条款以及隐私政策和网站使用条款，则不得参与本计划。
符合资格的个人可通过以下方式注册
La Prairie Loyalty Program莱珀妮赏悦荟：(i) 访问https://www.laprairie.com/ （以下简称“网站”）并按照指示注册本计划，或 (ii) 在参与活动的线下零售门店由您的美容顾问协助注册，该等门店列表可在此查看[常见问题页面链接][YG1] （以下简称“销售点”）。
为注册本计划，您须提供您的姓名、电子邮箱地址及居住国家。您还须通过提供姓名并设置密码创建一个本计划账户，以便访问本计划的权益及奖励。您对注册信息的准确性负全部责任，并须在必要时进行更新。您可在网站上更新您的个人数据。
每个电子邮箱地址仅可对应一个本计划账户。如就已注册的本计划参与者身份发生争议，则被视为参与者的人为注册时所提供电子邮箱地址的持有人。就本计划条款而言，“帐户持有人”系指由互联网服务提供商、在线服务提供商或其他负责为与该电子邮箱地址相关联域名分配电子邮箱地址的组织（例如公司、教育机构等）所分配该电子邮箱地址的自然人。
[YG1]Add loyalty FAQ link
通过本计划，我们感谢忠实客户购买我们的产品，并参与特定品牌体验以获得相应奖励。 您可累积计划积分，并通过符合条件的购买或其他本计划活动，在 La
Prairie Loyalty Program莱珀妮赏悦荟中晋升不同等级。
一旦您累计积分并达到特定的会员等级，您即可在该等级对应的价值范围内使用积分兑换相应的权益和奖励；相关权益和奖励可能会不时调整，且数量有限。 请注意，您无权获得任何特定奖励。鉴于供应情况可能因受欢迎程度而有所不同，我们无法保证所有权益或奖励在任何时间均可获得。
符合条件的购买及获取积分与晋升等级的其他方式，将在网站上公布，或通过其他媒介（例如市场营销传播、社交媒体等）发布。如需进一步了解如何累积积分及达成等级，请访问我们的常见问题页面[YG1] 或联系参与活动销售点的 Beauty Advisor。
4.1 等级
本计划为多等级体系。等级由参与者通过符合条件的购买及相关活动所累积的积分数量确定。本计划设有 4 个等级，对应不同权益：
等级 1，银级：0 - 1'499 积分
等级 2，玫瑰级：1'500–4'999 积分
等级 3，香槟级：5'000 - 9'999 积分
等级 4，金级：>10'000 积分
注册后，您将自动归入等级 1 银级，并有权享受该等级的全部权益。
您的等级状态将根据您在紧接前述的十二（12）个月内所累积的积分总数决定（“滚动 12 个月期间”）。"滚动12个月周期”是一个动态计算的时间区间，并会每日重新计算。
我们每日将基于截至当日的滚动 12 个月期间进行回溯，并计算该期间内所获得的积分，以重新确定您的等级。您当日的会员等级，是根据该滚动12个月累计积分总额，并依照适用的等级门槛所对应的等级确定的。
例如，如您今日获得 2'000 积分，则您的等级将升级至等级 2，玫瑰级。如果此后您未再获得任何新增积分，则自今日起满十二（12）个月后的次日，您今日获得的2,000积分将不再计入滚动12个月期间内。 届时，您在滚动 12 个月期间内的累计积分将为 0 积分，您的等级将自动调整为等级 1，银级。
4.2 积分累积
参与者可通过在 La Prairie Loyalty Program莱珀妮赏悦荟中购买符合条件的商品（“符合条件的商品”）来累积积分（“积分”），包括：(i) 通过本计划的线上销售渠道（包括官方网站）进行的购买（“线上购买”），以及 (ii) 在参与活动的实体销售点（例如品牌门店、专柜、授权零售商）进行的购买（“线下购买”）。参与活动的线下销售点可在常见问题页面[YG2] 查看，并可能不时更新。
为通过在线购买获取积分，您须已注册 La Prairie Loyalty Program莱珀妮赏悦荟，并在购买时登录您的本计划账户。
积分将根据一份具有约束力的积分表（“积分表”）按每个符合条件的商品分配，该积分表为每个符合条件的商品（例如按 SKU /商品编码）分配固定数量的积分。无论为线上或线下购买，同一符合条件的商品所获得的积分数量均相同，且不受购买价格、折扣、促销、货币、税费或其他费用的影响。
适用的积分表为购买时在常见问题页面[YG3] 上公布的版本。
Subject to this section 4, the
Points awarded for an Eligible Product are the same regardless of the country
in which the purchase is made (i.e., no country-specific point multipliers or
reductions), subject to the purchase being made in one of the below list of
countries/regions.
为避免疑义，La Prairie Loyalty Program莱珀妮会员计划适用于以下地区：
欧洲、中东和非洲地区：
奥地利、法国、德国、意大利、西班牙、瑞士、阿联酋、英国
北美洲：
加拿大、美国
亚太地区：
澳大利亚、新西兰、中国香港、日本、韩国、中国台湾
4.4 额外积分获取
除购买外，您还可通过在网站上进行本计划的特定操作获得积分。有关在网站上获取积分的当前方式概览，请参阅我们的常见问题页面[YG4] 。为获得积分，您须已注册 La Prairie Loyalty Program莱珀妮赏悦荟并登录您的本计划账户后方可进行相关操作。每项活动可获得的积分数量由 La Prairie 在合理范围内自行决定，但每项活动均设有可获得积分的上限。
4.5 积分分配
线上购物所获得的积分将在订单发货时予以确认。
线下购物所获得的积分将在相应购买日期后的 24 小时内予以确认。
参与者须保留购买凭证，直至积分记入为止。
如购买被取消、退货（全部或部分）、退款（全部或部分）或撤销，相应积分将从本计划账户中扣除。如积分因错误记入，或通过滥用、欺诈或其他违反本计划条款的行为获得，我们亦可进行更正。
4.6 退货与退款
为避免疑义，任何购买的退货均适用您所在国家的 La Prairie 销售条款与条件中“退货与退款”条款。
您可将商品退回并获得商品价格的全额退款，前提是您须在商品交付之日起 30 日内将商品退回，或通知我们您有此意向。
为避免疑义，我们特此提醒您，如您为获得全额退款而退回订单中的一件或多件商品，您亦须一并退回购买时获得独特的优惠或赠品。否则，我们将向您收取相关费用。
4.7 积分遗漏
补登积分的申请须在购买日期后四十五（45） 日内提交，并附上相应的购买凭证，且仅在该购买符合条件且尚未计入积分的情况下方予处理。在无法合理进行验证的情况下，我们可能会拒绝追溯性请求。
当前积分规则及任何适用的排除条款可在本计划账户和/或我们的网站上查阅。对积分表的变更仅根据有关计划条款修改的相关条款适用，且不会影响已就过往购买记录记入的积分。
我们可能更新积分表，以反映商品系列的变化（例如新品发布、停产、SKU 变更等）。任何更新仅适用于更新后的积分表发布之后所进行的购买，除非该变更系法律要求或用于纠正明显错误。
4.8 有效期
积分自积分记入之日（“记入日期”）起有效期为 12 个月。
自记入日期起满 12 个月后，您的积分将被自动扣除，且不再可用。
[YG1]Add loyalty FAQ link
[YG2]Add loyalty FAQ link
[YG3]Add loyalty FAQ link
[YG4]Add loyalty FAQ link
作为 La Prairie Loyalty Program莱珀妮赏悦荟的参与者，您通过累积积分来确定您的奖励、等级及等级权益。如需兑换优惠及奖励，您须已累积达到我们就该等兑换所设定的最低积分数量。
商品奖励及小样仅随在网站上进行的商品购买一并寄送，或于参与活动的销售点发放（视供应情况而定）。积分不可兑换现金。您须登录本计划账户方可使用您的权益。您的 La Prairie Loyalty Program莱珀妮赏悦荟账户中将显示您可享的优惠及奖励概览。
在不同计划等级中，您可使用已累积的积分兑换相应奖励。您可通过登录本计划账户，在网站上选择本计划账户页面中的奖励进行兑换，或咨询参与活动销售点的 Beauty Advisor。
各项奖励视供应情况而定，因此您无权获得特定奖励。有关当前积分奖励，请参阅我们的常见问题 页面[YG1] 。如您未在记入日期起 12 个月内将已累积的积分兑换为奖励，则您以该等积分兑换可用奖励的权利将失效。
优惠与奖励在库存范围内提供，如有需要，我们可自行决定提供替代品；如发生该情况，我们将及时通知您。如您的在线订单因任何原因未完成，所有优惠与奖励将从您的购物车中移除，且此后可能无法再次获得。
对于线下购买，奖励视具体销售点的供应情况而定。
在澳大利亚及新西兰，通过积分兑换奖励的线下兑换服务仅限于以下参与活动销售点（“符合条件的兑换销售点”）提供：
澳大利亚悉尼 Elizabeth Street David Jones
澳大利亚墨尔本 Bourke Street David Jones
澳大利亚布里斯班 QueensPlaza David Jones
新西兰奥克兰 Newmarket David Jones
您可于任何符合条件的兑换销售点使用已累积积分兑换相应奖励，具体视相关奖励的供应情况而定。
如您希望于符合条件的兑换销售点以外的其他线下销售点兑换积分，则须通过 La Prairie 官方网站 www.laprairie.com/en-au 登录您的本计划账户，并按照适用的兑换流程在线完成该等兑换。
La Prairie 保留根据本计划条款随时修改符合条件的兑换销售点列表的权利。
您无义务兑换已累积的奖励和/或权益。如优惠或奖励在送达时出现损坏、交付错误或缺失，请联系客户服务[YG2] 。
账户、奖励、权益和/或积分均不得转让、共享或合并。仅由参与者本人支付的商品方可累积奖励、权益和/或积分。对于由企业或其他不符合参与本计划资格的组织报销的购买，参与者将无法获得奖励、权益和/或积分。我们保留监控每个家庭账户数量的权利，并可随时拒绝、合并或关闭额外或重复账户。您的账户信息（包括安全信息）属机密信息，不应与任何他人共享。
在 La Prairie Loyalty Program莱珀妮赏悦荟下累积的奖励、权益及积分不具有现金价值，且不得转让。在您兑换奖励或其他本计划权益且相关奖励/权益已实际转移至您之前，您对其不享有任何所有权。
如符合条件的商品购买被全部或部分退回或取消，或积分系通过欺诈、非法或其他违反本计划条款的行为获得（由我们在合理范围内自行判断），则记入您计划账户的积分及等级将被减少或删除。通过本计划获得的奖励、积分或权益之出售、交换、转让或让与均被明确禁止。
奖励不得兑换为积分、其他商品或退款，且除非在交付时存在瑕疵，否则不得退回。
本计划项下作为奖励提供的商品及服务，以及我们可能提供的任何小样，仅供个人使用。您购买或以其他方式从我们处获得的商品、服务或小样不得出售或转售。在无需事先通知的情况下，我们保留取消或减少向您履行的订单数量和/或向您交付的商品或服务数量的权利，若我们基于合理判断认为该等情况可能导致违反本计划条款。
对于因欺诈行为导致您或第三方遗失或被兑换的奖励、权益和/或积分，我们不承担任何责任。
如认为某次购买或其他活动未正确计入您的本计划账户，请联系客户服务。您的申请须包含您的姓名、本计划注册邮箱、购买凭证（清晰的购买收据照片或扫描件，包括所购商品、日期及购买门店）以及所遇到的问题说明。该邮件须在购买日期后不超过 45（四十五）日内发送。如您未及时通知，我们对积分遗漏不承担责任。
注册 La Prairie Loyalty Program莱珀妮赏悦荟即表示您同意接收与本计划相关的电子邮件，包括但不限于欢迎邮件、个人资料更新确认、积分余额或账户对账单邮件、等级状态更新、奖励或权益资格通知、奖励兑换确认以及与您的 La Prairie Loyalty Program莱珀妮赏悦荟账户相关的其他通信。
您可随时通过相关电子邮件中的指示，或按照 La Prairie 隐私政策所述方式，选择不再接收本计划相关电子邮件或营销邮件。如您取消订阅本计划相关电子邮件，您将不再收到有关本计划状态或可获得奖励/权益的通知。在此情况下，相关信息仅可通过您的本计划账户或客户服务获取。
本计划及相关服务由我们酌情提供。在必要的情况下，且在依下述规定通知您的前提下，并且不会违反诚信原则对您造成不利影响，我们保留变更、限制或补充本计划权益、积分获取方式、等级达成方式以及符合条件购买和/或其他本计划活动的估值与奖励机制的权利。同样地，我们保留在相同基础上更改、限制或补充本计划条款和/或本计划（或其部分内容/功能），或终止本计划的权利。
我们将就本计划条款的变更或补充，在其生效前至少四（4）周，通过向您注册时提供的电子邮箱地址发送书面通知予以告知。
如您在通知后一（1）个月内未提出异议，则视为已同意该等变更/补充；我们将在通知中明确提示该后果。
如您提出异议，则将无法继续参与本计划。在此情况下，您账户中的所有积分及奖励权益将自动失效，您对本计划及其功能的访问亦将自动终止。
[YG1]Add loyalty FAQ link
[YG2]add customer service contact link
本计划受您居住国家的法律管辖，前提是我们将业务活动指向该国家或在该国家开展业务，且本计划属于该等活动范围。
如您作为消费者因本计划对我们提出索赔，您可选择 (i) 在我们注册地有管辖权的法院，或 (ii) 您居住地有管辖权的法院提起诉讼。
如我们因本计划对您提出任何索赔，我们仅可在您居住地有管辖权的法院提起诉讼。
本计划条款规范您与我们之间就本计划产生的关系。如个别条款被认定为无效、不可执行或不完整，不影响其他条款的有效性。在此情况下，应以相关法律规定替代该等无效、不可执行或不完整的条款。
These Program Terms govern our relationship with you in relation to the Program. If individual provisions are invalid, unenforceable or incomplete, this does not affect the validity of the remaining terms. In such case, the relevant statutory provision shall apply in place of the invalid, unenforceable or incomplete provision.
For information about the Program and your participation, please contact our customer service of refer to your Beauty Advisor in the participating points of sales. We are not liable for inquiries or correspondence lost or delayed via the internet. You may also find answers to frequently asked questions in our FAQ page.
Version: March 2026
La Prairie Group AG, registered in Switzerland
Commercial register no. CHE 106.320.403
Bellerivestrasse 36, 8008 Zurich, Switzerland
FULFILLING OUR RESPONSIBILITY IN THE SUPPLY CHAIN
