We are LaPrairie.com LLC, a company registered in the United States of America and we operate the website www.laprairie.com ("Website"). Our registered address is at 41 Madison Ave-40th floor NY, NY 10010, the United States of America.

These terms of use ("Website Terms of Use / Terms of Use") set out the legal terms and conditions on which we allow you to access our Website (whether as a registered user or as a guest). By accessing, browsing or otherwise using our Website, you accept these Terms of Use, without limitation or qualification. If you do not accept these Terms of Use, you are not entitled to access or use the Website and you should leave the Website immediately.

1. Understanding these Terms of Use

1.1 When certain words and phrases are used in these Terms of Use, they have specific meanings (these are known as "defined terms"). You can identify these defined terms because they start with capital letters (even if they are not at the start of a sentence). Where a defined term is used, it has the meaning given to it in the section of these Terms of Use where it was defined (you can find these meanings by looking at the sentence where the defined term is included in brackets and speech marks).

1.2 When we refer to “La Prairie”, "we", "us" or "our", we mean LaPrairie.com LLC, together with its parent, subsidiary, and affiliated entities. When we refer to "you" or "your" we mean you, the person accessing or using our Website. 

2. Our Website

2.1 Our Website is made available free of charge. We do not guarantee that our Website, or any content on it, will always be available or be uninterrupted. Access to our Website is permitted on a temporary basis. We may suspend, withdraw, discontinue or change all or any part of our Website without notice. We will not be liable to you if for any reason our Website is unavailable at any time or for any period. We may update the Website and/or change the content on it at any time.

2.2 You are responsible for making all arrangements necessary for you to have access to our Website. You are also responsible for ensuring that all persons who access our Website through your internet connection are aware of these Terms of Use and that they comply with them.

2.3 WE DO NOT GUARANTEE THAT THE WEBSITE, OR ANY CONTENT ON IT, WILL BE FREE FROM ERRORS OR OMISSIONS. WE USE REASONABLE EFFORTS TO INCLUDE ONLY ACCURATE AND UP-TO-DATE INFORMATION ON THE WEBSITE; HOWEVER, WE MAKE NO REPRESENTATIONS, WARRANTIES OR GUARANTEES, WHETHER EXPRESS OR IMPLIED, CONCERNING SUCH INFORMATION.

2.4 The Website and the content on it are provided for general information and entertainment purposes only. They are not intended to amount to advice (medical or otherwise) on which you should rely. You must obtain professional or specialist advice before taking, or refraining from, any action on the basis of the content on our Website.

3. Your account and password

3.1 If you register with us, you will be asked to provide your email address and password as part of our security procedures. You must treat such information as confidential and you must not disclose it to any third party.

3.2 We have the right to disable any accounts and/or passwords, at any time, if in our reasonable opinion you have failed to comply with any of the provisions of these Terms of Use.

4. Our rights

4.1 We, our content providers, or our licensors (as applicable) are the sole and exclusive owner of all elements of the Website (including, for example, its content, text, designs, graphics, logos, icons, images, audio clips, downloads, interfaces, information, code and software, and the selection and manner of compilation and presentation) (collectively, the “Content”), the La Prairie name and mark and La Prairie's product names, images and packaging. Those materials are protected by copyright, trademark and other applicable laws and treaties around the world. You agree not to display or use in any manner the La Prairie marks without La Prairie's advance written permission. We, our content providers, or our licensors (as applicable) retain full and complete title to and reserve all rights in the materials on the Website, including all associated intellectual property rights. You agree to abide by all additional restrictions displayed on the Website as they may be updated from time to time.

4.2 Your access to and use of the Website does not grant you any license or right to use, and may not use, any of the intellectual property rights that we own or that have been licensed to us other than as set out in these Terms of Use. You may access the Website only for your permitted use under these Terms of Use, and you may not modify or delete any copyright, trademark, or other proprietary notice relating to any material you access. You must not use our Website (or any part of it or its Content) for commercial purposes; however, you may download material from the Website solely for non-commercial, personal use by you.

4.3 All software used on the Website is the property of La Prairie or our licensors and protected by United States and international copyright laws, and subject to separate license terms, in which case those license terms will govern such software. You agree not to copy, reproduce, duplicate, republish, upload, re-post, modify, transmit or distribute, sell, resell, or otherwise exploit in any way and portion of the Website, use of the Website, or access to the Website or any contact on the Website for any nonpersonal, public or commercial purpose, without our prior written consent.

4.4 By sending us any feedback, comments, questions, ideas, proposals, or suggestions concerning La Prairie or any of our Website whether online, by email, by postal mail, or otherwise (collectively, “Feedback”), you represent and warrant (i) that you have the right to disclose the Feedback, (ii) that the Feedback does not violate the rights of any other person or entity, including, but not limited to, intellectual property rights, such as infringing a copyright, trademark, or patent; violating a right of privacy, attribution or withdrawal; or otherwise misappropriating a trade secret, and (iii) that your Feedback does not contain the confidential or proprietary information of any third party or parties. By sending us any Feedback, you further (1) agree that we are under no obligation of confidentiality, express or implied, with respect to the Feedback, (2) acknowledge that we may have something similar to the Feedback already under consideration or in development, and (3) grant us an irrevocable, non-exclusive, royalty-free, perpetual, worldwide license, under all intellectual property rights, to use, make, have made, incorporate into our Website, modify, copy, display, perform, distribute, prepare derivative works, publish, distribute, and sublicense the Feedback, without any credit or compensation to you. This Feedback section shall survive any termination of your account or any aspect of the Website.

5. Our liability

5.1 TO THE FULLEST EXTENT PERMITTED BY LAW, IN NO EVENT ARE WE AND OUR PARENT COMPANIES, OFFICERS, DIRECTORS, AFFILIATES, AGENTS, CONTRACTORS, REPRESENTATIVES, INTERNS, SUPPLIERS, SERVICE PROVIDERS, OR LICENSORS LIABLE FOR ANY PUNITIVE, SPECIAL, EXEMPLARY, INDIRECT OR CONSEQUENTIAL DAMAGES ARISING FROM THESE TERMS OF USE OR THE WEBSITE, OR FOR ANY DAMAGES RELATED TO THE LOSS OF PROFITS; LOSS OF SAVINGS, LOSS OF REVENUE, LOSS OF BUSINESS, LOSS OF USE, LOSS OF GOODWILL OR LOSS OF DATA, AND WHETHER CAUSED BY TORT (INCLUDING NEGLIGENCE), BREACH OF CONTRACT OR OTHERWISE, EVEN IF FORESEEABLE AND EVEN IF WE HAVE BEEN ADVISED OF THE POSSIBILITY OF SUCH DAMAGES .

5.2 NOTWITHSTANDING ANYTHING TO THE CONTRARY HEREIN, IN NO EVENT SHALL THE MAXIMUM TOTAL LIABILITY OF LA PRAIRIE AND ITS AFFILIATES, FOR ANY CLAIMS ARISING OUT OF OR IN ANY WAY RELATED TO THESE TERMS OF USE OR THE ACCESS TO AND USE OF THE WEBSITE, EXCEED ONE HUNDRED DOLLARS ($100).

5.3 FURTHERMORE, THE WEBSITE IS PROVIDED “AS AVAILABLE” AND "AS IS."  TO THE EXTENT PERMITTED BY APPLICABLE LAW, WE AND OUR OFFICERS, EMPLOYEES, DIRECTORS, SHAREHOLDERS, PARENTS, SUBSIDIARIES, AFFILIATES, AGENTS, AND LICENSORS DISCLAIM ALL CONDITIONS, WARRANTIES AND REPRESENTATIONS OF ANY KIND, WHETHER EXPRESS, IMPLIED, STATUTORY OR OTHERWISE, INCLUDING, WITHOUT LIMITATION, THOSE RELATED TO MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE, NON-INFRINGEMENT, AND THOSE ARISING OUT OF COURSE OF DEALING OR USAGE OF TRADE.

5.4 TO THE EXTENT PERMITTED BY APPLICABLE LAW, WE AND OUR AFFILIATES MAKE NO REPRESENTATIONS OR WARRANTIES ABOUT THE ACCURACY OR COMPLETENESS OF CONTENT AVAILABLE ON OR THROUGH THE WEBSITE, OR THE CONTENT OF ANY THIRD-PARTY WEBSITES OR SERVICES LINKED TO OR INTEGRATED WITH OUR WEBSITE. WE DO NOT REPRESENT OR WARRANT THAT:

5.4.1 YOUR USE OF OUR WEBSITE WILL BE UNINTERRUPTED, TIMELY, SECURE, OR ERROR-FREE; 

5.4.2 ANY ERRORS IN THE WEBSITE WILL BE CORRECTED; 

5.4.3 THE QUALITY OF THE WEBSITE, INFORMATION OR OTHER MATERIAL PURCHASED OR OBTAINED BY YOU WILL MEET YOUR EXPECTATIONS; 

5.4.4 THE WEBSITE WILL BE FREE OF ANY WORMS OR VIRUSES OR ANY CODE OF A MALICIOUS AND/ OR DESTRUCTIVE NATURE; OR 

5.4.5 THE RESULTS THAT MAY BE OBTAINED FROM THE USE OF THE WEBSITE WILL BE ACCURATE OR RELIABLE. 

YOU (AND NOT LA PRAIRIE) ASSUME THE ENTIRE COST OF ALL NECESSARY SERVICING, REPAIR, OR CORRECTION.

5.5 WE AND OUR AFFILIATES WILL NOT BE LIABLE FOR ANY:

5.5.1 ERRORS, MISTAKES OR INACCURACIES OF CONTENT;

5.5.2 PERSONAL INJURY OR PROPERTY DAMAGE RESULTING FROM YOUR ACCESS TO OR USE OF THE WEBSITE OR CONSUMPTION OF ANY CONTENT;

5.5.3 ANY UNAUTHORIZED ACCESS TO OR USE OF OUR SERVERS OR OF ANY PERSONAL INFORMATION OR USER DATA;

5.5.4 ANY INTERRUPTION OF TRANSMISSION TO OR FROM THE WEBSITE;

5.5.5 ANY BUGS, VIRUSES, TROJAN HORSES OR THE LIKE WHICH MAY BE TRANSMITTED ON OR THROUGH THE WEBSITE;

5.5.6 ANY LOSS OR DAMAGE OF ANY KIND INCURRED AS A RESULT OF THE USE OF ANY CONTENT POSTED OR SHARED THROUGH THE WEBSITE; OR

5.5.7 LOSS OR DAMAGE CAUSED BY ANOTHER USER’S VIOLATION OF THESE TERMS OF USE.

5.6 IF YOU ARE A CONSUMER USER, PLEASE NOTE THAT WE ONLY PROVIDE OUR WEBSITE FOR DOMESTIC AND PRIVATE USE. YOU AGREE NOT TO USE OUR WEBSITE FOR ANY COMMERCIAL OR BUSINESS PURPOSES.

5.7 WE ASSUME NO RESPONSIBILITY FOR THE CONTENT OF WEBSITES TO WHICH WE LINK FROM OUR WEBSITE. WE ARE NOT RESPONSIBLE FOR EXAMINING OR EVALUATING THE CONTENT OR ACCURACY OF ANY THIRD-PARTY MATERIALS OR WEBSITES, OR FOR ANY OTHER MATERIALS, PRODUCTS, OR SERVICES OF THIRD PARTIES. THE VIEWS EXPRESSED IN THIRD-PARTY MATERIALS, WEBSITES, RESOURCES, PRODUCTS, OR SERVICES ARE THOSE OF SUCH THIRD-PARTY, AND DO NOT NECESSARILY REFLECT OUR VIEWS. SUCH LINKS SHOULD NOT BE INTERPRETED AS ENDORSEMENT BY US OF THOSE LINKED WEBSITES. ANY USE BY YOU OF THIRD-PARTY MATERIALS, TOOLS, PRODUCTS, SERVICES, AND RESOURCES OFFERED THROUGH THE SERVICES IS ENTIRELY AT YOUR OWN RISK AND DISCRETION AND YOU SHOULD ENSURE THAT YOU ARE FAMILIAR WITH AND APPROVE OF THE TERMS ON WHICH SUCH ITEMS ARE PROVIDED BY THE RELEVANT THIRD-PARTY PROVIDER(S).WE WILL NOT BE LIABLE FOR ANY HARM, LOSS OR DAMAGE THAT MAY ARISE FROM YOUR USE OF THEM.

5.8 Some jurisdictions do not allow the exclusion of certain warranties and limitations of liability provided in these Terms of Use. If you are in such a jurisdiction, some of the above limitations and disclaimers may not apply to you. To the extent we may not, as a matter of applicable law, disclaim any implied warranty or limit our liabilities, the scope and duration of such warranty and the extent of our liability will be the minimum permitted by applicable law.

5.9 Different limitations and exclusions of liability will apply to liability arising as a result of the sale of any La Prairie products by us to you. These limitations and exclusions are set out in our Terms and Conditions of Sale.

6. Viruses

6.1 We do not guarantee that our Website will be secure or free from bugs or viruses. You are responsible for configuring your information technology, computer programs and platform in order to access our Website. We recommend that you use your own virus protection software.

6.2 You agree to use the Website only for purposes that are legal, proper, and in accordance with these Terms of Use and any applicable laws or regulations. You must not, and may not allow a third party to, misuse our Website by knowingly introducing viruses, trojans, worms, logic bombs or other material which is malicious or technologically harmful. You must not, and may not allow a third party to, attempt to gain unauthorized access to our Website, the server on which our Website is stored or any server, computer or database connected to our Website. You must not, and may not allow a third party to, attack our Website via a denial-of-service attack or a distributed denial-of service attack. By breaching this provision, you may commit a criminal offence under the law and possibly violate other relevant criminal provisions, either United States or foreign, that are applicable to you. We will report any such breach to the relevant law enforcement authorities. We will co-operate with those authorities by disclosing your identity to them. In the event of such a breach, your right to use our Website will cease immediately.

7. Buying La Prairie products

If you use the Website to buy products from us, our Terms and Conditions of Sale (available at Terms and Conditions) will apply to your purchase. Please take the time to read our Terms and Conditions of Sale as they include important information and terms. If you do not accept our Terms and Conditions of Sale, you are encouraged not to purchase products through our website.

8. Your personal information

We only use your personal information in accordance with our Privacy Policy (available at Privacy Policy). Please take the time to read our Privacy Policy as it includes important information and terms which apply to you.

9. Governing law and jurisdiction

These Terms of Use are governed by and construed in accordance with the laws of the State of New York, to the exclusion of the UN Convention on Contracts for International Sale of Goods and any conflict of laws rules. You and we both agree that the appropriate state or federal courts located in New York, New York, will have exclusive jurisdiction in any dispute arising out of, or in connection with these Terms of Use. 

10. Contacting us

If you have any questions about the Website or these Terms of Use, please contact us using the form on the Contact Us page on our Website (available at Contact Us) and our client services team will be happy to assist you.

Thank you for visiting our Website.

Terms of Use last updated August 15, 2025

These terms and conditions (together with our Privacy Policy and Website Terms of Use) ("Terms and Conditions") contain information about us. The Terms and Conditions set out the legal terms and conditions applicable to purchases and orders of La Prairie products ("Products") in our La Prairie brick and mortar stores operated by us ("La Prairie Boutiques") as well as for online orders on our website www.laprairie.com ("Website") to our clients ("Client" or "you"), in the version current at the time of purchase or making the order. In case of discrepancies between provisions in these Terms and Conditions, in our Privacy Policy and/or our Website Terms of Use the provisions of these Terms and Conditions shall prevail. These Terms and Conditions do not apply if you buy Products from any source other than our La Prairie Boutiques or our Website (if, for example, you buy Products from one of our authorized distributors or retailers). The distributors and retailers will have their own terms and conditions that will apply if you buy Products from them (and you should make sure you understand any such terms).

These Terms and Conditions will apply to any contract for the sale of Products by us to you ("Contract"). Please read these Terms and Conditions carefully and make sure that you understand them before making any purchase at La Prairie Boutiques or ordering any Products from our Website.

Please note that by making a purchase in our La Prairie Boutiques or by ordering any of our Products from our Website, you agree to be bound by these Terms and Conditions.

Content Overview:

1.     Understanding these Terms and Conditions

2.     About us

3.     Our Products

4.     Your online account

5.     Conclusion of a Contract, Transfer of Risk

6.     Product prices

7.     Methods of payment

8.     Delivery of your purchase or your order of our Products

9.     Returns and refunds

10.  Our liability

11.  Using our Website

12.  Your personal information

13.  Events outside of our control

14.  Changes to these Terms and Conditions

15.  Complaints

16.  Other important information

17.  Governing law and jurisdiction

1. Understanding these Terms and Conditions

1.1 When certain words and phrases are used in these Terms and Conditions, they have specific meanings (these are known as "defined terms"). You can identify these defined terms because they start with capital letters (even if they are not at the start of a sentence). Where a defined term is used, it has the meaning given to it in the article of the Terms and Conditions where it was defined (you can find these meanings by looking at the sentence where the defined term is included in brackets and speech marks).

1.2 When we refer to “La Prairie”, "we", "us" or "our", we mean LaPrairie.com LLC, together with its parent, subsidiary, and affiliated entities. When we refer to "you" or "your" we mean you, the person ordering Products from our Website or making a purchase in La Prairie Boutiques.

1.3 We have used headings to help you understand these Terms and Conditions and to easily locate information. We will not file copies of the Contract between you and us. In case of ordering our Products from our Website we recommend that you print or save a copy of these Terms and Conditions for your records (but please note that we may amend these Terms and Conditions from time to time, as explained in article 14 below). In case of purchasing our Products in La Prairie Boutiques we recommend that you take the provided Terms and Conditions with you. Please consult our Terms and Conditions each time you make a purchase or order Products to ensure you understand the legal terms that will apply to the Contract at that the time of your purchase or your order.

2. About us

2.1 We are LaPrairie.com LLC, a company registered in the United States of America. We operate this Website and run La Prairie Boutiques. Our registered address is at 41 Madison Ave-40th floor NY, NY 10010, the United States of America. 

2.2 If you would like to contact us, please use the form on the Contact Us page on our Website (available at Contact Us) and our client services team will be happy to assist you.

3. Our Products

3.1 Our range of Products are intended to help prolong the youthful appearance of even the most delicate skin by confronting the problems of premature aging, environmental hazards and the stress of contemporary life. For more information on our Products (including their benefits, how they should be applied and partner products to compliment your chosen Product) please visit the Collections page on our Website (available at Collection Overview).

3.2 The images of the Products on our Website are for illustrative purposes only. The packaging and presentation of the Products at La Prairie Boutiques or upon delivery of our Products to you may vary from that shown on images on our Website.

3.3 Many of our Products are available in different sizes, weights, quantities and varieties. The various options for each Product are stated on the relevant Product page on our Website.

3.4 All Products shown on our Website are subject to availability. We will inform you by email if the Product you have ordered is not available and we will not process your order if made.

4. Your online account

4.1 You do not have to register to explore our Website or to buy or order Products from us. However, if you chose to register and create an account with us, this will enable us to customize your experience, making shopping easier for you.

4.2 By creating an account, you can store and edit your delivery addresses and billing information and review your previous purchases and order history. We can also access this information for your convenience, when you make a purchase in La Prairie Boutiques.

4.3 When you register or buy Products through our Website, you will be required to provide certain information including your name, phone number, delivery address and email address. You will also be required to provide valid details of a credit or debit card which you are legally entitled to use. We reserve the right to request additional evidence or proof of billing information where we think this is necessary. You confirm that all information you provide to us at any time is true, accurate and complete.

5. Conclusion of a Contract, Transfer of Risk

5.1 General Information

5.1.1 You may only buy Products from us, either on our Website or in La Prairie Boutiques, if you are at least 18 years old. If you are not at least 18 years old, we assume the consent of the legal representative to your purchases. If you are under the age of 18, you represent and warrant that your parent or legal guardian has reviewed these Terms and Conditions with you and accepts them on your behalf; parents or legal guardians are responsible for the activities of their minor dependents while using the Products. You warrant and represent that you (a) have all necessary rights, power, and authority to agree to these Terms and Conditions and perform your obligations hereunder, and (b) nothing contained in these Terms and Conditions or in the performance of such obligations will place you in breach of any other contract or obligation.

5.1.2 We only supply Products (including any free samples provided with your order or handed over at La Prairie Boutiques) for domestic and private use. You may not buy Products from us, neither on our Website nor in La Prairie Boutiques, for resale or any other commercial purposes.

5.2 Purchase on our Website

5.2.1 If you order our Products on our Website, our ordering process allows you to check your order and amend any errors before submitting your order of our Products to us. Please take the time to read and check your order at each stage of the ordering process. In particular, please check the quantities, sizes and weights of each of the Products in your order.

5.2.2 By clicking the "Submit order"button(or any similar button), you are committing to buy and pay for the Products in your order. The Contract will be subject to these Terms and Conditions. By placing the order, you confirm that you accept and agree to be bound by these Terms and Conditions.

5.2.3 The submitted order is an offer from you to us to enter into a Contract to buy the Products in your order. Your offer can be freely accepted or rejected by us. After you place an order, you will receive an email from us acknowledging that you have placed an order. Please note that this does not mean that your order has been accepted. The Contract is only concluded when we send you a separate email with shipping confirmation ("Shipping Confirmation").

5.2.4 Only the Products listed in the Shipping Confirmation are included in the Contract between you and us. If there are any errors in your Shipping Confirmation, please contact us as soon as possible using the form on the Contact Us page on our Website (available at Contact Us).

5.2.5 If we are unable to supply you with a Product (because, for example, that Product is not in stock or is no longer available) and you have already paid for the Product(s), we will refund you the full amount you paid for the unfilled Product as soon as possible. Further liabilities are excluded.

6. Product prices

6.1 The prices of the Products will be as shown in La Prairie Boutiques (if you buy the Products there) or as quoted on our Website at the time of your purchase or order (when you buy online). In case we have to ship the Products to you, the prices are subject to applicable delivery charges.

6.2 We take all reasonable care to ensure that the prices of the Products displayed in La Prairie Boutiques or shown on our Website are correct. However, it is always possible that, despite our efforts, some of the Products may be incorrectly priced. If the price for the Product displayed in La Prairie Boutiques is obviously incorrect, we have the right to withdraw from the Contract. In this case, once you have returned the Products to us, we will refund you the paid price, if applicable. You will have the opportunity to purchase the Products at the right price. If we discover an error in the price of the Products you have ordered online we will contact you to inform you of this error and we will give you the option of continuing to purchase the Products at the correct price or cancelling your order. Even if a Shipping Confirmation has already been sent to you, we do not have to provide the Products to you at the incorrect price and, in any case, reserve the right to withdraw from the Contract. We will not process or ship your order until we have your instructions. If we are unable to contact you using the contact details you provided during the order process, we will treat your order as cancelled. For clarity and the avoidance of doubt, we reserve the right, without prior notice, to (i) correct any errors, inaccuracies, or omissions, and (ii) change or update information or cancel orders, if any information in the Website or displayed in La Prairie Boutiques is inaccurate at any time (including after you have submitted an order).

6.3 The prices of the Products may change from time to time, either on our Website as well as in La Prairie Boutiques. Such price changes will not affect any order on our Website which we have confirmed with a Shipping Confirmation. In case of pricing errors, art 6.1 and 6.2 of these Terms and Conditions apply.

7. Methods of payment

7.1 You can pay for Products using a credit or debit card, PayPal (incl. Buy Now Pay Later and Venmo), Apple Pay, Google Pay, Shop Pay, Alipay and WeChat Pay. We accept the following cards: Visa, MasterCard, American Express, UnionPay, Discover, Diner's Club International.

7.2 We use third-party providers (e.g., Adyen) to securely store your payment care information and process your payments. By ordering Products from us, either through our Website or in La Prairie Boutiques, you authorize us or our payment processors to perform credit and anti-fraud checks on you and the payment method that you have chosen. These checks may be required, amongst other things, to verify your identity, to validate your credit or debit card, to obtain an initial credit or debit card authorization and/or to authorize individual purchases. You will directly provide to relevant third parties or, as necessary, authorize us to disclose information relevant to your transaction, including personal information, credit card number, the expiration date of your credit card and your address for billing, (such information, “Payment Information”), to third parties such as banks, payment processors and the providers of credit reports for the purposes of these checks and facilitating the transaction. You represent and warrant that you have the legal right to use all payment method(s) represented by any such Payment Information. You accept that such parties may keep a record of that information. You also agree that we may make the information we receive from such checks available to third parties including fraud prevention and credit reference agencies. We reserve the right to put in place additional payment security systems and processes from time to time. For further information on how we process your data please refer to our Privacy Policy. 

7.3 If the amount due from you for your order cannot be debited or charged, for whatever reason, your order will be cancelled (we will try to notify you of this using the contact details you provided during the order process).

7.4 Your debit card or credit card will be charged (with payment for the Products and all applicable delivery charges in full) in order to process your order. However, in the event of cancellation prior to shipment, we will release the held funds, which you should see on your bank account in 3-5 business days depending on your financial institution. 

8. Delivery of your purchase or your order of our Products

 

8.1 We will use commercially reasonable efforts to fulfill your order by the estimated delivery date set out in the Shipping Confirmation, unless there is an event outside of our control (please see section 13 below for more information about these events). Notwithstanding the foregoing, delivery dates are an estimate, and you acknowledge and agreement that we do not guarantee any delivery date. If we are unable to meet the estimated delivery date (including, because of an event outside of our control), we will contact you with a revised estimated delivery date.

 

8.2 Delivery will be completed when we deliver the Products to the address you gave us during the ordering process. Our obligations are fulfilled with the handover of the ordered Products to the transport supplier for delivery to the address you gave us. After shipment, the risk of accidental deterioration and accidental loss of the Products passes on to you. We are not liable for any fault on the part of the transport supplier used. Please make sure that the delivery details you provide are accurate as we cannot be, and are not, responsible for any delayed or failed deliveries as a result of your error. 

 

8.3 If you order Products from our Website for delivery to one of the [International Delivery Destinations outside of the United States of America, your order may be subject to import duties and taxes which are applied when the delivery reaches that destination. Please note that we have no control over these charges and we cannot predict their amount. You will be responsible for payment of any such import duties and taxes. Please contact your local customs office for further information before placing your order.

 

8.4 You must comply with all applicable laws and regulations of the country for which the Products are destined. We will not be liable or responsible if you break any such laws or regulations. 

 

9. Returns and refunds

General returns

 

9.1 We want you to be completely satisfied with the Products you have ordered from us. If you have any problems with the Products you have ordered, please contact our customer services team using the form on the Contact Us page of our Website (available at Contact Us). Details of your legal right to cancel your Contract with us, and an explanation of how to do this, are set out below and provided in the Shipping Confirmation that we send to you. 

 

9.2 You may return Products to us and receive a full refund of the price paid for the Products provided that you return the Products to us (or notify us of your intention to do so) within 30 days of the Products being delivered or handed over to you. The goods must be in their original packaging, complete with all accessories and accompanied by the invoice, the completed delivery note/return slip, and any guarantee certificate, if applicable. Sealed and plastic-welded products can only be returned when unopened.

 

9.3 If you are not completely satisfied with your laprairie.com purchase, you may return your order within 30 days of receipt of package. Only items purchased on the La Prairie website with valid accompanying order information may be accepted for return. 

Please be aware that should you return a product or products, then you must also return any exclusive offer or gift with purchase (GWP) received with your order. Failure to do so may result in you being charged the full value of the GWP or your refund request may not be accepted.

REFUNDS & EXCHANGES:

1. Contact customer service to have a return shipping label emailed to you. Call + 1 800-821-5718 or email Customer.Service@laprairie.com.

2. Fill out the return form and attach the prepaid mailing label to the outside of your package. Make sure samples and promotional items are included.

3. Your return package can be given to your Post Office, a UPS Drop Box or UPS driver.

Please allow 14 business days for your return order to arrive at our warehouse, undergo processing and a refund to be issued.

For additional information on returns, please visit our FAQ or contact us to speak to a Client Services advisor.

9.4 Subject to your compliance with the obligations in this Section 9, you will receive a full refund of the price you paid for the Products and any applicable delivery charges you paid for. We will process the refund due to you as soon as possible and, in any case, within 30 days of the day on which you contacted us (as described in section 9.3 above). We will refund you on the credit card or debit card that you used to pay.

 

9.5 In order to receive your refund, you must return the Products to us as soon as reasonably possible. Unless the Products are faulty or not as described (in which case, section 9.6 below will apply), you will be responsible for the cost of returning the Products to us. You are responsible for taking reasonable care of the Products until they are returned to us. We recommend that you return them to us using a recorded delivery service and that you keep proof of postage. We will be unable to provide you with a full refund if the Products are not returned to us or if they are damaged when they arrive.  

 

Faulty Products

 

9.6 In the unlikely event that the Products we sell to you are faulty or not as described, you may receive a refund in relation these Products. This rights is not affected by our general returns policy (set out above). In addition, you may have additional legal rights and should seek advice about your legal rights from your local or national consumer protection body.

 

10. Our liability

10.1 TO THE FULLEST EXTENT PERMITTED BY LAW, IN NO EVENT ARE WE AND OUR PARENT COMPANIES, OFFICERS, DIRECTORS, AFFILIATES, AGENTS, CONTRACTORS, REPRESENTATIVES, INTERNS, SUPPLIERS, SERVICE PROVIDERS, OR LICENSORS LIABLE FOR ANY PUNITIVE, SPECIAL, EXEMPLARY, INDIRECT OR CONSEQUENTIAL DAMAGES ARISING FROM THESE TERMS AND CONDITIONS OR THE PRODUCTS, OR FOR ANY DAMAGES RELATED TO THE LOSS OF PROFITS, LOSS OF SAVINGS, LOSS OF REVENUE, LOSS OF BUSINESS, LOSS OF USE, LOSS OF GOODWILL OR LOSS OF DATA, AND WHETHER CAUSED BY TORT (INCLUDING NEGLIGENCE), BREACH OF CONTRACT OR OTHERWISE, EVEN IF FORESEEABLE AND EVEN IF WE HAVE BEEN ADVISED OF THE POSSIBILITY OF SUCH DAMAGES.

10.2 NOTWITHSTANDING ANYTHING TO THE CONTRARY HEREIN, IN NO EVENT SHALL THE MAXIMUM TOTAL LIABILITY OF LA PRAIRIE AND ITS AFFILIATES, FOR ANY CLAIMS ARISING OUT OF OR IN ANY WAY RELATED TO THESE TERMS AND CONDITIONS OR THE ACCESS TO AND USE OF THE PRODUCTS, EXCEED THE GREATER OF (i) $100 OR (ii) TO THE TOTAL AMOUNT YOU PAID TO LA PRAIRIE IN FEES FOR THE PRODUCT(S) PURCHASED IN THE RELEVANT TRANSACTION..

10.3 Furthermore, we are neither liable for improper storage or use of our Products nor for storage or use of our Products contrary to these Terms and Conditions, contrary to our instructions or contrary to statutory provisions.

10.4 YOU ARE SOLELY RESPONSIBLE FOR KNOWING ABOUT ANY ALLERGIES YOU OR OTHERS MAY HAVE AND VERIFYING THE PRODUCTS BEFORE HANDLING OR USING SUCH PRODUCTS. YOU ASSUME ALL RISKS ASSOCIATED WITH THE HANDLING AND USE OF LA PRAIRIE'S PRODUCTS.、

10.5 Some jurisdictions do not allow the exclusion of certain warranties and limitations of liability provided in these Terms and Conditions. If you are in such a jurisdiction, some of the above limitations and disclaimers may not apply to you. To the extent we may not, as a matter of applicable law, disclaim any implied warranty or limit our liabilities, the scope and duration of such warranty and the extent of our liability will be the minimum permitted by applicable law.

 

11. Using our Website

Your use of our Website is governed by our Website Terms of Use (available at Website Terms of Use). Please take the time to read our Website Terms of Use as they include important information and terms which apply to you. If you do not accept our Website Terms of Use, you are not permitted to use our Website.

12. Your personal information

We only use your personal information in accordance with our Privacy Policy (available at Privacy Policy). Please take the time to read our Privacy Policy as it includes important information and terms which apply to you.

13. Events outside of our control

13.1 In rare circumstances, an event or series of related events outside of our reasonable control (including power failures, industrial disputes affecting any third Party, changes in the law, acts of God, natural disasters, quarantine restrictions, acts of war, acts of a public enemy, acts of a nation or any state, territory, province or other political division, pandemics, epidemics, labor disputes, labor shortages, explosions, fires, floods, riots, civil insurrection, civil disorders, rebellions or revolutions, theft, mass shootings, terrorist attacks and wars) (each a “Force Majeure Event”) may delay or prevent us from performing our obligations under these Terms and Conditions. If any Force Majeure Events occurs, we will use commercially reasonable efforts to try to perform our obligations to you as soon as we practicably can. We are not, however, responsible or liable for any losses or liabilities caused to you as a result of any delay or failure by us to perform our obligations where such delay or failure is due to a Force Majeure Event.

13.2 If a Force Majeure Event takes place that affects the performance of our obligations under the Contract:

13.2.1 we will try to contact you as soon as reasonably possible to notify you; and

13.2.2 our obligations will be suspended and the time for performance of our obligations will be extended for the duration of the Force Majeure Event. Where the Force Majeure Event affects delivery of Products to you, we will arrange a new delivery date with you after the Force Majeure Event is over.

14. Changes to these Terms and Conditions

14.1 We reserve the right, at our sole discretion, to update, change, modify, or replace these Terms and Conditions from time to time (if, for example, we have made changes to how we accept payment from you, or if there is a change in the law that means we need to change these Terms and Conditions) by posting updates and changes on the Website.

14.2 Every time you make a purchase in La Prairie Boutiques or order Products from our Website, the Terms and Conditions in force at that time will apply to the Contract between you and us. The current version of these Terms and Conditions will be available on our Website or in La Prairie Boutiques. Please check the Terms and Conditions each time that you purchase or order Products from us to ensure that you understand the Terms and Conditions that apply at the time. Your continued use of or access of the Website (including the purchase of Products) following the posting of any changes to the Terms and Conditions constitutes acceptance of those changes.

15. Complaints

We hope that you don't have cause for a complaint but, if you do, we want to hear about it so that we can try and resolve it and make sure it doesn't happen again. Please contact our client services team using the form on the Contact Us page on our Website (available at Contact Us). If you have bought the Product in one of our La Prairie Boutiques you can also visit La Prairie Boutiques and tell us your complaint in person.

16. Other important information

16.1 We may transfer our rights and obligations to another organisation, but this will not affect your rights or our obligations under these Terms and Conditions.

16.2 The Contract is between you and us. No other person shall have any rights to enforce any of its terms.

16.3 Each of the articles of these Terms and Conditions operates separately. If any court or relevant authority decides that any of them are the invalid, void or unenforceable, the remaining articles will remain in full force and effect. In such a case, we will agree on a valid and enforceable provision that comes as close as possible in economic terms to the invalid, void or unenforceable provision.

16.4 If we fail to insist that you perform any of your obligations under these Terms and Conditions, or if we do not enforce our rights against you, or if we delay in doing so, that will not mean that we have waived our rights against you and will not mean that you do not have to comply with those obligations. If we do waive a default by you, we will only do so in signed writing, and that will not mean that we will automatically waive any later default by you.

16.5 These Terms and Conditions together with the Shipping Confirmation constitute the entire agreement between you and us regarding its subject matter and they supersede any and all earlier agreements between you and us concerning the subject matter hereof (including, but not limited to, any prior versions of the Terms and Conditions).

17. Governing law and jurisdiction

17.1 These Terms and Conditions are governed by and construed in accordance with the substantive laws of the State of New York, to the exclusion of the UN Convention on Contracts for International Sale of Goods and any conflict of laws rules.

17.2 You and we both agree that the appropriate state or federal courts located in New York, New York, will have exclusive jurisdiction in any dispute arising out of, or in connection with these Terms and Conditions. 

Terms and Conditions last updated August 15, 2025

LaPrairie.com LLC, registered in the United States of America , 41 Madison Ave-40th floor NY, NY 10010, the United States of America.

Headquarters (Switzerland)

La Prairie Group AG

Bellerivestrasse 36

8008 Zurich

Switzerland

 

+41 44 947 82 10

info@laprairiegroup.ch

 

Asia Pacific Regional Office Hong Kong

La Prairie

Hong Kong Limited

Suites 2408-11, 24F One Island East

18 Westlands Road

 

+852 2809 0100

 

Middle East Regional Office Dubai

La Prairie Middle East

Dubai Design District,

Building 9, Office 102, P.O. Box 33326

Dubai, UAE

+41 44 947 82 10

 

Australia

La Prairie Group Australia Pty. Ltd

112-118 Dunning Avenue

Rosebery NSW 2018

Australia

 

+61 2 9888 0600

 

Austria

La Prairie Group Austria GmbH

EURO PLAZA, Gebäude H

Lehrbachgasse 13, A - 1120 Wien

Austria

+43 1 614000

 

Switzerland (affiliate)

Laboratoires La Prairie SA

Bellerivestrasse 36

8008 Zurich

Switzerland

 

+41 44 947 82 10

info@laprairiegroup.ch

 

United Kingdom

La Prairie (UK) Ltd.

High Holborn House 7th floor

626 High Holborn, London, WC1V7EE

United Kingdom

+44 (0) 2074046215

 

USA

La Prairie Inc.

41 Madison Avenue, 40th Floor

New York, NY 10010

USA

+ 1 212 506 0840

 

Italy

La Prairie S.R.L.

Via Privata Eraclito 30

20128 Milan

Italy

+39 (0) 2 8060651

 

Spain

La Prairie Iberia S.A.U.

28, Manuel Pombo Angulo Street, 1st floor

28050 Madrid

Spain

+34 (0) 910484200

 

Taiwan

La Prairie Taiwan Limited

10F, No. 51, Section 3, Minsheng East Road

Zhongshan District, Taipei City 104

Taiwan (R.O.C.)

+886 2 7711 0168

 

Germany

La Prairie Group Deutschland GmbH

Immermannstrasse 20

40210 Düsseldorf

Germany

+49 (0) 211 54036 0

 

China

La Prairie (Shanghai) Co., Ltd.

Room 5503, Wheelock Square

1717 West Nanjing Road, Shanghai

P.R. China 200040

+86 21 6248 6655

 

France

La Prairie France

63 bis, Rue de Sèvres

92100 Boulogne-Billancourt

France

 

+33 1 46 03 97 13

 

Factory / Production Site

Swisscosmetics Production AG

Auerstrasse 39

9442 Berneck

Switzerland

+41 71 726 15 60

 

Korea

La Prairie Korea Limited

17th Fl., Two IFC, 10 Gukjegeumyung-ro

Yeongdeungpo-gu, Seoul 07326

Korea

+82 2 6390 1170

 

Japan

La Prairie Japan K.K.

2F, The ParkRex Minamiazabu

4-11-21, Minami-Azabu, Minato-ku, Tokyo

106-0047 Japan

+81 3 6456 4278

1. REGISTRATION

 

1.1. The registration fee for the Virtual
Masterclass (“Event”) is specified at the time of booking (“Fee”).

 

1.2. The Fee is non-refundable (unless required to
be refunded under the Australian Consumer Law), and redeemable in a single
transaction only on La Prairie products available and sold on the La Prairie
Australia official eBoutique (www.laprairie.com/en-au/).

 

1.3. Attendance at the Event is by invitation only
and cannot be cancelled, transferred, or rescheduled.

 

1.4. If a participant is unable to attend the
Event, the participant agrees that the Fee is forfeited. At its own discretion,
La Prairie may allow cancellations on a case-by-case basis. If the participant
received a registration gift; upon the successful registration of the Event,
the cancellation shall only be accepted if the registration gift is returned to
La Prairie within 10 business days in the original condition as received prior
to the Event. In case of a cancellation request, please contact customer.service@laprairie.com.au.

 

2. PARTICIPATION IN THE EVENT

 

2.1. Client is not entitled to make or have made
commercial image, video or sound recordings. All information and intellectual
property rights shared by La Prairie at the Event belongs to La Prairie.

 

2.2. La Prairie may reschedule or cancel the Event
in their sole discretion for any reason. In such cases, La Prairie will use its
best efforts to notify the participants, reschedule the Event and/or refund the
Fee.

 

2.3. The Event is a private Event, and La Prairie
reserves the right to exclude an individual from the Event for reasonable
grounds in their sole discretion and refund any Fee paid.

 

3. VOUCHER CODE

 

3.1. Upon registration, Participants will receive a
voucher code in the amount of the Fee (“Voucher Code”). The Voucher Code is
only redeemable for purchases at the La Prairie Australia official eBoutique
(www.laprairie.com/en-au/) and will remain active for 30 days following the
Event. Voucher codes not redeemed during this time frame will be forfeited.

 

3.2. The Voucher Code can only be redeemed one time
per Participant in a single transaction and is non-transferable.

 

3.3. The Voucher Code cannot be exchanged for cash
and must be used in conjunction with a product purchase. If the purchase does
not exceed the value of the Fee, any remaining balance is forfeited.

 

3.4. If a participant exercises a return policy for
a product purchased using the Voucher Code, and the refund is not because the
products were faulty or not as described, the value of the Voucher Code will
not be refunded. Only the balance of the purchase minus the Voucher Code value
is subject to the return policy, at the organizer’s discretion.

 

Statement in support of ethical practices and
human rights in the supply chain of La Prairie.

 

La
Prairie Group AG and its subsidiaries and affiliates (collectively “La Prairie”,
“we” or “our”) are committed to ethical practices and the protection of human
rights, as we recognize the importance of fair labor practices within La
Prairie and our supply chain. We do not tolerate any form of forced or
compulsory labor in direct or indirect association with our activities. For our
suppliers, we have developed a “Supplier Code of Conduct”, which sets out
harmonized and binding criteria for responsible action (the “Code”). The Code
is designed to ensure that our suppliers meet the same standards in the area of
sustainability and responsibility that are binding for us. The Code covers
issues such as corruption and human rights as well as environmental protection.
We have developed a system with which we can monitor our suppliers’ compliance
with the Code and regulate how we deal with any breaches.

 

La
Prairie recognizes and supports the California Transparency in Supply Chains
Act of 2010 (“CTSCA”). The purpose of the CTSCA law is to provide customers and
businesses with information on what efforts a company undertakes to prevent
human trafficking and slavery within their supply chain. Accordingly, our
suppliers are required to accept the Code and must agree to comply with all
laws and regulations applicable to the supply of the service or material to La
Prairie. In particular, efforts are made to obtain from direct suppliers a
certification that the products they are producing for La Prairie comply with
applicable labor laws.

 

Management
at La Prairie supports our commitment to fair employment practices. Employees
who are responsible for supply chain management are held accountable for taking
actions aimed at ensuring that La Prairie does not work with suppliers who use
forced labor or who engage in human trafficking. In the event of a violation of
this principle by a supplier, immediate appropriate remedial action is taken
based on the circumstances, including, but not limited to, promptly addressing
the issue with the supplier, conducting audits to confirm that the supplier has
addressed and remedied any potential violations, and / or terminating our
business relationship with the supplier.

 

Our
supply chain management team is also trained on the Code. Moreover, all La
Prairie employees are also required to comply with the La Prairie Employee Code
of Conduct and all employees participate in training on the Employee Code of
Conduct, which includes training on proper workplace conduct, ethical
decision-making, and upholding laws and regulations. Any violation of the
Employee Code of Conduct by an employee may result in disciplinary action
including the termination of employment.

 

The
Code stresses that the service of an employee must be given willingly.
Therefore, La Prairie does not tolerate any form of child labor, forced labor,
or human trafficking. Use of physical punishment, mental of physical duress, or
verbal abuse is prohibited. Any report of a human rights violation
is taken seriously and promptly and thoroughly investigated.

 

La Prairie remains committed to fair employment, ethical practices and
the upholding of human rights.