MY SHOPPING BAG

Should you wish to get in touch with a La Prairie Client Services advisor kindly visit the Client Services page section of the La Prairie website.

Should you wish to alter your order once it has been submitted via our website, please feel free to contact us immediately. Kindly bear in mind that orders from La Prairie are fulfilled in a timely manner and may have already shipped.

Orders are processed and shipped Monday - Saturday. Orders placed on Sunday will be processed the following Monday. Orders for Express Shipping will be processed the same day if received by 12:00 PM. Orders are not processed on Christmas Day or Thanksgiving Day and will be processed the following day.

Once an order is placed, those that are sent via standard shipping take approximately 2-4 business days based on the destination. Delivery to remote areas might result in a longer shipping time.

It might be that the order confirmation mail did not reach you due to the e-mail being blocked by a spam-software or a typo in the e-mail address. You may check the status of your most recent order(s) by visiting our "Track order" page and entering your order number and billing postcode. This is the easiest and fastest way to get the most current information regarding your La Prairie Online orders.

Please note: some carriers may not have tracking information available for up to 24 business hours after the order is shipped.

For time sensitive requests, such as order cancellations or address changes, please contact us.

If you are not completely satisfied with your laprairie.com purchase, you may return your order within 30 days of receipt of package. Only items purchased on the La Prairie website (USA) with valid accompanying order information may be accepted for return.

Please be aware that should you return a product or products, then you must also return any exclusive offer or gift with purchase (GWP) received with your order. Failure to do so may result in you being charged the full value of the GWP or your refund request may not be accepted.

REFUNDS & EXCHANGES:

1. Contact customer service to have a return shipping label emailed to you. Call + 1 800-821-5718 or email Customer.Service@laprairie.com.
2. Fill out the return form and attach the prepaid mailing label to the outside of your package. Make sure samples and promotional items are included.
3. Your return package can be given to your Post Office, a UPS Drop Box or UPS driver.

Please allow 14 business days for your return order to arrive at our warehouse, undergo processing and a refund to be issued.

For additional information on returns, please visit our FAQ or contact us to speak to a Client Services advisor.

La Prairie products have been meticulously crafted to provide transformative skincare experiences, and as such, the ritual of application is key in order to elicit the optimal benefits. Please find details on application and skincare rituals in the "Application" section of the product detail pages, or refer to the informative leaflet included in your package.