How can I obtain further advice regarding La Prairie products?
Should you wish to seek advice pertaining to La Prairie products, kindly peruse the product information provided in the Collections, Skincare and Make-up section of the La Prairie website, or contact us with your question. Alternatively, queries can be answered by our representatives at any La Prairie Store.
Is there a specific way that La Prairie products should be applied to the skin?
La Prairie products have been meticulously crafted to provide transformative skincare experiences, and as such, the ritual of application is key in order to elicit the optimal benefits. Please find details on application and skincare rituals in the "Application" section of the product detail pages, or refer to the informative leaflet included in your package.
How am I able to authenticate a La Prairie product?
Is La Prairie responsible for online sales of branded product from other websites?
Where am I able to find the La Prairie product catalog?
You can find the full range of available La Prairie products online at laprairie.com. Should you wish to stay in touch, and receive an exclusive online newsletter featuring the latest products, innovations, seasonal highlights, and luxurious skincare advice from our experts, please subscribe today.
What is the exclusive cellular complex of La Prairie?
The Exclusive Cellular Complex is the age-defying, line-infusing scientific signature forming the heart of La Prairie skincare products. A closely held secret developed over four innovative decades, it can be uncovered in the Chapters section of La Prairie website.
How accurate is the color display on the La Prairie website?
How am I able to discover the perfect color shade for my skin type in the La Prairie product range?
La Prairie would like to draw your attention to the fact that personal settings on individual monitors can influence the colors shown on laprairie.com. It is, therefore, possible that you will not be viewing the true color of our products when browsing laprairie.com. While La Prairie has gone to great lengths to optimize all images to look their best on a variety of different monitors, platforms, and browsers, we cannot guarantee that your monitor is optimized similarly.
Should you have questions about a particular color, La Prairie recommends speaking with a Beauty Advisor at any of our Locations worldwide.
Why has my favorite La Prairie product been discontinued?
La Prairie apologizes for discontinuing your favourite product. We hope that our clientele understands that discontinuation of a product is never undertaken impulsively, but is rather the result of purchasing patterns or global client preferences. Furthermore, with innovation forming the heart of La Prairie, certain products will be withdrawn in order to allow for new and exciting products each year. In order to help facilitate you, La Prairie advises visiting your favorite store in order to uncover an appropriate alternative.
How am I able to discover if a specific product is available for purchase from La Prairie?
You can find the full catalogue of available La Prairie products on the laprairie.com website. Should you wish to check the availability of an item, simply click on the article that interests you. This will result in one of two things:
Should your selected item be in stock and available to order online, the "Add to Bag" button will appear alongside the product information. Please note that only the available sizes will be displayed.
There is, however, the possibility that the item you wish to order for is not currently available for online purchase. In this case, it will be marked with the button "Find a Store Near You", which can be clicked in order to ascertain the location of your nearest La Prairie retail store or counter.
Do La Prairie products feature expiry dates, and how long can I anticipate my products lasting once opened?
La Prairie strives to ensure the highest quality and efficacy of our products, and guarantees their usability for at least 36 months, inclusive of 12 months of usage once the product has been opened.
La Prairie products have been meticulously designed to remain stable when stored in appropriate conditions, and are capable of fulfilling their initial benefits for a period exceeding 36 months.
Once the product has been opened, La Prairie guarantees that it can be safely used for 12 months. La Prairie advises you to refer to the packaging of their product, where the period after of use after opening is conveyed.
How do I discover the ideal La Prairie products for my skin?
Ensuring that you receive the ideal products for your skin type is of the utmost importance to La Prairie, and our Client Services advisors are available via live chat, email, and on the telephone to assist. Should you have any questions pertaining to the suitability of La Prairie products for your skin type, please do not hesitate to get in touch.
La Prairie would also like to recommend that you visit your nearest La Prairie counter, where you can experience a personalized consultation with a La Prairie expert beauty advisor.
This will also allow you to sample products suitable for your specific skincare concern. To find the store location nearest you, visit our Store Locator
Where can I uncover the ingredients list for each La Prairie product?
You can discover the full and concise list of ingredients on the packaging of each and every La Prairie product. Should you have an additional ingredient enquiry that is not satisfied by the information printed on the packaging, we would request that you contact us and speak to one of our Client Services advisors.
How do I discover the perfect La Prairie foundation for my skin?
La Prairie believes that finding the ideal foundation for your skin tone and type should be a process as simple as it is rewarding. You can discover your ideal foundation by selecting a La Prairie Foundation product and then clicking on Find Your Perfect Shade. With our three simple questions, you will be able to find the perfect shade for your treasured La Prairie foundation.
Are La Prairie products still suitable for pregnant or breastfeeding women?
Due to the fact that there is no oral consumption of any La Prairie product, there is no issue for either the expectant mother or child regarding their use during pregnancy.
Please note, however, that during breastfeeding, La Prairie advises against applying products to the breast or décolleté area, as the infant may ingest the product orally.