FAQ
Should you wish to alter your order once it has been submitted via our website, please feel free to contact us immediately. Kindly bear in mind that orders from La Prairie are fulfilled in a timely manner and may have already shipped.
For every order placed on laprairie.com you will receive an order confirmation and receipt by email. Should you wish to obtain a duplicate receipt, please contact us.
Once our team have carefully processed your order, we ship it according to your instructions. If sent via standard shipping, it will take approximately 5 to 6 business days depending on the destination. For deliveries to remote areas, kindly bear in mind that shipping times may be longer.
La Prairie keeps your order history archived for your convenience. You may access it at any time by simply clicking on the "My La Prairie Account" icon in the menu at the top of the page, signing in with your email address and password, and clicking on "Order History" in the "My Orders" section. If you are not a registered user, kindly contact us directly.
Orders can be placed on laprairie.com without having registered for a personal account. However, La Prairie recommends registering due to the various benefits this provides to clients. Furthermore, placing an order via a registered account allows orders to be tracked and order history to be viewed, as well as swift future orders which will not require the re-entering of personal details.
You may order as much as you like, but the total number of identical articles is presently limited to three for each purchase occasion. La Prairie reserves the right to subject all orders to review prior to purchase completion.
If you wish to make any alterations regarding a registered billing address, please be advised that personal and delivery information can be modified via your La Prairie account. Simply click on the “My La Prairie Account” icon, located in the menu at the top of the website, then on “Sign in”. Once your email address and password have been submitted and you have successfully logged in, you will be able to click on “Address Book” where information can be deleted or modified accordingly.
Should you wish to alter your order once it has been submitted via our website, please feel free to contact us immediately. Kindly bear in mind that orders from La Prairie are fulfilled in a timely manner and may have already shipped.
You may check the status of your most recent order(s) by visiting our "Track order" page and entering your order number and billing postcode. This is the easiest and fastest way to get the most current information regarding your La Prairie Online orders.
Another quick way to get the latest delivery status is to check your delivery confirmation e-mail and enter the tracking number on the Planzer website.
Please note: some carriers may not have tracking information available for up to 24 business hours after the order is shipped. If you suspect that your order has been lost, please contact us.
You may place a maximum of three orders on laprairie.com within any 24 hour period. This is to ensure full and consistent client protection. Should you have any questions, concerns, or need for further information regarding this policy, we invite you to contact us. Please bear in mind that all orders are subject to review prior to processing and completion.
Please accept our apologies for any inconvenience caused by an incorrect order. We invite you to read our Return Policy for further details on how to rectify your order. If you have further questions, feel free to contact us directly.
Your satisfaction is our utmost concern. While most parcels arrive on time, there can be the occasional delay. Very rarely, the tracking may show as "delivered" when in fact you have not received your parcel. If you believe this is the case with your order, we suggest that you:
- Check if someone else at your address has accepted it.
- Check if an attempted delivery notice has been left in your letter box.
- Use the delivery confirmation and tracking number sent by email to contact the courier Planzer.
You may also contact us to obtain confirmation of shipping or information on the shipping status.
It might be that the order confirmation mail did not reach you due to the e-mail being blocked by a spam-software or a typo in the e-mail address. You may check the status of your most recent order(s) by visiting our Track order page and entering your order number and billing postcode. This is the easiest and fastest way to get the most current information regarding your La Prairie Online orders.
Please note: some carriers may not have tracking information available for up to 24 business hours after the order is shipped.
For time sensitive requests, such as order cancellations or address changes, please contact us.
Should you wish to alter your order once it has been submitted via our website, please feel free to contact us immediately. Kindly bear in mind that orders from La Prairie are fulfilled in a timely manner and may have already shipped.
La Prairie consistently strives to ensure swift and efficient services, no matter where in the world you might be. While we do not foresee any delays, it does occasionally happen that demand exceeds supply, and an out-of-stock situation occurs. Should this affect your order in any way, you will be contacted by email or phone by a Client Services advisor, who will explain the issue in full.
La Prairie understands how precious our products are to our clients, and how our clientele returns to favourite products over many years. As La Prarie is constantly looking to offer products which blend luxury with innovation, changes and updates to such cherished products are an inevitable part of the La Prairie approach, in order to ensure the most effective formulas. Naturally, this means that, on occasion, certain beloved products may no longer be available in La Prairie stores. As a general rule, these products will also no longer be available for purchase online, even when the timing between the stores and the online shop may differ.
You can place an order by clicking the "add to bag" button next to any product you wish to purchase. Once you have added all the products you wish to order into your cart, click on the shopping bag icon at the top of each page to begin the checkout process. The site will guide you through each step to ensure your order arrives promptly. If you need assistance with your order, please contact us.
You may check the status of your most recent order(s) by visiting our "Track Order" page and entering your order number and billing postal code. This is the quickest, easiest way to access the very latest information on your laprairie.com orders.
You can also obtain the latest delivery status by checking your delivery confirmation email and enter the tracking number on the Planzer website.
If time is of the essence, for example in the case of an order cancellation or address change, please contact us directly.
Please be aware that products listed on our website are subject to availability. Should you order a product that is currently unavailable, you will an email notification informing you of the unavailability of the product. In such an instance, your order not be processed and you will not be charged.
Orders are processed and shipped Monday through Saturday, excluding major holidays. Orders placed on Sunday will be processed the following Monday.
Orders with express delivery will be processed the same day if placed before 11:00 a.m. Please note that no orders can be processed on Christmas Day or Swiss public holidays; they will be processed the following day.
Once your order is placed, standard shipping will take approximately 2 to 4 business days depending on the destination. Delivery to more remote areas may, however, require a longer delivery time.
While we do our best to pack and ship your item with the utmost care, there may be times when an item is damaged in transit. When your order arrives, please take a few moments to inspect the carton for any damage. Kindly bear in mind that it is normal for the outer carton to show some wear. However, if an item inside your shipment is damaged, we invite you to read our Return Policy for details, or contact us directly.
Unfortunately, you are unable to allow changes to credit card information once an order has been placed.
Should you wish to cancel or request a refund for an order, do not hesitate to contact us.
Client convenience is paramount at La Prairie. As such, you can save multiple shipping addresses via your registered account. Simply click on the “My La Prairie Account” icon, located in the menu at the top of the website, then on “Sign in”. Once your email address and password have been submitted and you have successfully logged in, you will be able to click on “Address Book” where information can be deleted or modified accordingly.
Should you like to change your order once it has been submitted online, please contact us immediately since all orders are filled on a very timely basis.
If you need to make any alterations regarding a registered shipping address, please be advised that personal and delivery information can be modified via your La Prairie account. Simply click on the “My La Prairie Account” icon, located in the menu at the top of the website, then on “Sign in”. Once your email address and password have been submitted and you have successfully logged in, you will be able to click on “Address Book” where information can be deleted or modified accordingly.
La Prairie strives to offer a seamless ordering experience via the laprairie.com website. However, if you require additional assistance with your online order, do not hesitate to contact us at your earliest convenience.
You may check the status of your most recent order(s) by visiting our "Track Order" page and entering your order number and billing postcode.
This is the easiest and fastest way to get the most current information regarding your La Prairie Online orders. Another quick way to get the latest delivery status is to check your delivery confirmation e-mail and enter the tracking number on the Planzer website.
Please note: some carriers may not have tracking information available for up to 24 business hours after the order is shipped. For time sensitive requests, such as order cancellations or address changes, please contact us.
Occasionally, orders or parts of an order are cancelled by the internal La Prairie system for various reasons. La Prairie would ask you to note that some of the more usual reasons for cancellation include:
• Item(s) not available
• Inability to process payment information
• Cannot ship to address provided
• Duplicate orders placed
• Cancelled at the customer's request.
Should there be any issue with your order, you will be contacted by email or phone and one of our customer service team will explain the reason for the cancellation. Please rest assured that you will not be billed for any cancelled items. Should you have any questions regarding these issues, please do not hesitate to contact us.
La Prairie is committed to protecting your personal data, and keeping it safe and secure is of the utmost importance to us. La Prairie takes steps to ensure that your personal data is protected against unauthorized or unlawful processing as well as against accidental loss, damage, destruction, or disclosure, and we limit access to your personal data to persons who reasonably require access to it, either to provide products or services to you.
To find out more about La Prairie's data processing activities and security measures, please consult La Prairie's Privacy Policy. Should you have any questions regarding La Prairie's Privacy Policy or privacy matters in general, please do not hesitate to contact us using the Contact Us page of our website, where our Client Service team will be happy to assist you further.
In order to protect your security and privacy, your bank is not able to provide La Prairie with information regarding why your payment may have been declined. As a result of this, in order to solve any payment issues, La Prairie must request that should you experience such issues, you should contact your bank directly.
Should you wish to try again with a different card, or confirm your details are correct by retrying your current card, please feel free to place a new online order.
Clients should note that VAT is included in the sales prices and will be shown separately on the confirmation screen.
There are several reasons why your credit card payment may have been declined. However, these are the most common:
- 1. You are trying to ship to an address outside of Metropolitan France/Corsica. La Prairie unfortunately does not ship internationally. We apologize for any inconvenience this might cause.
- 2. You have entered an incorrect address, incorrect postcode, or an address that is not directly associated with the credit card you are trying to use. You may have misspelled your address, or put your address information on the incorrect line. Please ensure you have checked your billing information in full to check it is 100% accurate.
- 3. You have entered your credit card information incorrectly. Please be sure to double check the information and ensure it has been entered accurately.
- 4. The limit on your card has been exceeded due to other purchases previously completed. Please contact your credit card provider or bank to extend the limit should this be the case.
If your online payment has been declined, La Prairie recommends that you contact your bank directly. For any other questions, please do not hesitate to contact us
La Prairie accepts payments using credit cards, PayPal, Apple Pay, Google Pay, TWINT, and AliPay. We accepts the following credit cards: Visa, MasterCard, American Express, Maestro and China Union Pay. La Prairie does not, at present, accept the following methods of payment: CODs, personal checks, money orders, gift cards, or gift certificates. Please note that for client security, billing names and addresses must match that of the credit card used for payment. La Prairie reserves the right to cancel any order that does not match these safety criteria.
For further details, please view our Terms and Conditions.
If you have a promotional code you wish to redeem, please input it into the "Shopping bag" page before the payment confirmation is completed, and click “Apply”.
Please note that only one promotional code can be applied per order and per household for the length of promotion, and that each client or household may only redeem one promotional offer for this period also. Should you return the qualifying items, please ensure that the exclusive offer is also returned or you may be charged the full value of the gift. All orders are subject to review prior to processing.
La Prairie is committed to protecting the personal data we collect, and keeping your personal data secure is of the utmost importance. La Prairie takes steps to ensure that your personal data is protected against unauthorized or unlawful processing as well as against accidental loss, damage, destruction, or disclosure. Furthermore, we limit access to your personal data to persons who reasonably require access to it in order to provide products or services to you.
To find out more about La Prairie's data processing activities and security measures, please consult La Prairie's Privacy Policy. Should you have any questions about La Prairie's Privacy Policy or privacy matters in general, please do not hesitate to contact us using the contact us page of our website where our Client Services advisors will be happy to assist you.
You can place an order with a credit card which is not your own. In these cases, La Prairie requests that you indicate the billing address associated with the card being used, and ensure that the shipping address is entered correctly.
Please note that your card will only be charged once your order has been shipped.
Please note that VAT is included in the prices shown on laprairie.com and will be shown separately on both your order confirmation and your invoice.
Clients are advised that purchases made via laprairie.com cannot be returned or exchanged in store. Should you require further information on returns, please consult the La Prairie Returns Policy, or contact us and speak to a Client Services advisor for further advice.
Clients are advised that purchases made in store cannot be returned or exchanged via the La Prairie website. Please consult your nearest La Prairie counter or retail store to discuss return options, or Contact Us and speak to a Client Services advisor for further advice.
La Prairie always aims for complete client satisfaction. However, if for any reason you are not completely satisfied with your laprairie.com purchase, you may submit a return within 30 days of purchase. Please note that only items purchased on laprairie.com with valid and accompanying order information will be accepted for return. Furthermore, final sale items may not qualify for return.
La Prairie would like to advise that should you have redeemed a gift with purchase, you are obligated to return the gift along with your qualifying items. Failure to do so may result in your return not qualifying for acceptance. If you return a product or products in an order, then you must also return any exclusive offer/gift with purchase (GWP) that you may have received with that order or you will be charged the full value of the GWP.
USE THE PRE-PAID SHIPPING LABEL
Please complete this return form and repack the unused portion, in its original packaging and enclose the completed form. Affix the included pre-paid shipping label and call Planzer at +41(0)44 438 5040 to have the package collected from your address.
Please allow 14 days from receipt of package for processing and refund.
All returns should be returned to:
Laboratoires La Prairie SA
Customer Service
Bellerivestrasse 36,
8008 Zurich,
Switzerland
+41 44 947 84 84
Kindly bear in mind that you should allow 14 business days from receipt of package for processing. Should additional information on returns and exchanges be required, please do not hesitate to contact us.
Please be advised that La Prairie does not offer exchanges. However, the unopened purchase can be returned free of charge. Please note that only items purchased on laprairie.com with valid and accompanying order information may be accepted for exchange or return. Please complete the return form included with your shipment and repack the unused portion, in its original packaging and enclose the completed form. Affix the Planzer prepaid shipping label with its transparent sleeve and call Planzer at +41(0)44 438 5040 to have the package collected from your address.
Please allow 14 business days from receipt of package for processing. All returns should be returned to:
La Prairie Laboratories SA
Customer Service
Bellerivestrasse 36
8008 Zurich
Switzerland
+41 44 947 84 84
We take great care in packaging our products to ensure they arrive safely to you. We apologize if any products get damaged while in transport.
If you return a product or products in an order, then you must also return any exclusive offer/gift with purchase (GWP) that you may have received with that order or you will be charged the full value of the GWP.
USE THE PRE-PAID SHIPPING LABEL
Please complete the return form included in your shipment and repackage the unused portion of the product**, in its original packaging and attach the completed form. Affix the Planzer prepaid shipping label with its transparent sleeve and call Planzer at +41(0)44 438 5040 to have the package collected from your address.
Please allow 14 business days from receipt of package for processing. All returns must be returned to:
Laboratoires La Prairie SA
Customer Service
Bellerivestrasse 36
8008 Zurich,
Switzerland
+41 44 947 84 84
For additional information on returns and exchanges, please contact us.
Should your return qualify for a refund, the refund will be issued to the credit or debit card used to place the initial order. You will be refunded the cost of the returned product(s) when the return is received by La Prairie and processed accordingly. Kindly note that shipping costs are non-refundable. Should you return a product or products, then you must also return any exclusive offer or gift with purchase (GWP) that you may have received with the order. Failure to do so may result in you being charged the full value of the GWP.
For more information on returns and exchanges, please contact us.
All samples offered alongside your online purchase are subject to availability. For any issue concerning samples included in your delivery, please contact us.
Should you return a product or products, then you must also return any exclusive offer or gift with purchase (GWP and samples) that you may have received with the order. Failure to do so may result in you being charged the full value of the GWP.
La Prairie believes that it is important for clients to try before they buy. However, we also strongly believe that in order to experience the full benefit and opulence of La Prairie products, it is of the utmost importance that clients should receive the correct samples for their skin type or skincare concern. Every order at laprairie.com provides the option to receive complimentary samples at checkout.
La Prairie would also wish to recommend that clients visit their nearest La Prairie counter, where they may receive a personalized consultation with one of our expert beauty advisors. They will also be able to provide samples of La Prairie products specially selected for your skin type or skincare concern. To find a nearby store, kindly visit our Store Locator.
La Prairie.com currently offers free standard delivery for every order placed in Switzerland, excluding Samnau and Campione.
La Prairie.com currently offers free standard delivery for every order placed in Switzerland, excluding Samnau and Campione.
You can select a different delivery address during checkout. Furthermore, options are available for gift wrapping and personal messages, allowing you to elevate your La Prairie purchase to the art of giving.
A signature is required upon receipt of your package. Planzer only accepts the personal signature of the recipient or a previously authorized person. If you are not available when your package arrives, Planzer will attempt delivery at a later date.
Most orders are processed within 24 hours of receipt (processing time does not include weekends or holidays). All orders processed after 11:00 a.m. will be shipped the next business day, subject to product availability. Orders placed on Saturdays, Sundays, or holidays will be processed the following business day.
All orders are subject to bank authorization before processing, and only authorized and approved purchases will be shipped. Once the order is processed, shipments via standard shipping or ground shipping will take approximately 5 to 6 business days depending on the destination.
La Prairie.com currently offers free standard delivery for every order placed in Switzerland, excluding Samnau and Campione.
Regrettably, La Prairie is currently unable to ship products to P.O. Boxes.
For further information, clients are advised to visit our shipping policy.
La Prairie.com currently offers free standard shipping for every order placed within Switzerland, excluding Samnau and Campione. Shipping and handling fees apply for overnight delivery:
UPS STANDARD: Free (3 to 4 business days).
For more information, see our shipping policy .
La Prairie.com currently offers free standard shipping for every order placed within Switzerland, excluding Samnau and Campione. Shipping and handling fees apply for overnight delivery:
UPS STANDARD: Free (3 to 4 business days).
For more information, see our shipping policy .
You can create your La Prairie customer account by clicking on the " My La Prairie Account", icon, located in the menu at the top of the website. Click on "Register", and complete the obligatory information marked with an asterisk. Finally, click on "Register". You will receive a confirmation email to the email address provided. Should you require assistance or any further information, do not hesitate to contact us.
Your unique username corresponds to the email address provided upon your account registration. Should you forget your password, simply click on the "My La Prairie Account" icon located in the menu at the top of the website. From here, you will be able to click on "Sign In", and then on the "Forgot your password?" link. An email will be sent to your registered email address, supplying a link via which you can securely reset your password.
You are able to modify the personal information on your La Prairie account by clicking on the " My La Prairie Account" icon, which is located in the menu at the top of the website, followed by the " Sign In" icon. Once securely logged in with your email address and password, click on “Address Book”, where information can be changed, updated, or deleted.
Please click on the "My La Prairie Account" icon located in the menu at the top of the website.
You can edit your La Prairie account information by clicking on the " Your my La Prairie account " icon located in the menu at the top of the page, then on " Login ". Enter your email address and password, then, once logged in, click on " Account Profile " to edit or delete your personal information.
If you wish to delete your account, please contact customer service who will process your request.
Should you forget your password, simply click on the "My La Prairie Account" icon located in the menu at the top of the website. From here, you will be able to click on the "Forgot your password?" link. An email will be sent to your registered email address with a link via which you can securely reset your password.
Your email address is a fixed and unalterable aspect of your personal profile. Should you wish to change the email used for receiving communications from La Prairie, or create a new account, please do not hesitate to contact Client Services for further assistance.
Creating an account on laprairie.com easily enables you to be quickly identified by La Prairie whenever you choose to make online purchases.
It also enables you to:
- consult your order history
- track the delivery of your orders
- update your contact information
- manage your newsletter subscription
For your security and peace of mind, please note that La Prairie does not save your credit card information, and will not under any circumstances share your personal data with third parties.
La Prairie obtains personal data from or about clients from various online and offline sources including when they: (i) interact with our websites listed on LaPrairie.com or mobile sites/applications; (ii) interact with La Prairie on official social media pages, chat services, forums or blogs; (iii) visit one of our counters; (iv) participate in trademarked events or other client programs, competitions, promotions or surveys; or (v) participate in beauty consultations or interact with La Prairie beauty advisors and customer service. For more details, please consult Section 1 of La Prairie's Privacy Policy
La Prairie is committed to protecting the personal data we collect, and keeping your personal data secure is of the utmost importance to us. La Prairie takes all necessary steps in ensuring your personal data is protected against unauthorized or unlawful processing, as well as against accidental loss, damage or destruction or disclosure. Furthermore, La Prairie limits access to your personal data to persons who reasonably need access to it, and who can provide products or services to you.
To find out more about La Prairie's data processing activities and security measures, please consult La Prairie's Privacy Policy. If you have any questions about La Prairie's Privacy Policy or privacy matters generally, please contact us using the Contact us page of our website where our Client Services team will be happy to assist you.
Should you wish to subscribe to our newsletter, please click on the "Stay In Touch” section of the La Prairie homepage and complete the subscription form.
To unsubscribe from our newsletter, simply click on the relevant link found at the bottom of each La Prairie newsletter.
You can also contact our Client Services with any questions you might have regarding the La Prairie newsletter.
La Prairie Group AG and/or its affiliates (“La Prairie,” “we,” “our,” or “us”) welcome customer reviews and appreciate your feedback. These guidelines set forth the terms applicable to the submission and publication of product reviews on our platforms. By submitting a review, you agree to comply with these guidelines, which are designed to ensure that all reviews are constructive, relevant, and in compliance with applicable laws. Any breach of these guidelines may result in your account (or your ability to leave reviews) being suspended or terminated.
1. Submission Requirements
By submitting a review, you confirm that:
- You are the sole author and owner of the content provided (and it will be your original, honest, truthful opinion) and waive any applicable moral rights in connection with the review.
- Your review (and any associated information you provide us with) is truthful, does not misrepresent your experience, and does not contain any false, misleading, or deceptive statements or information.
- You have purchased and/or used the exact product you are leaving a review for, and your review reflects your genuine experience of that product. Please provide specific and relevant details only.
- If you have been gifted the product or received a discounted or press product by us (or any other form of incentive), you will appropriately indicate this information in the review process.
- You are not employed by, or closely associated with, the product brand (or a competitor) for which you are writing a review. Reviews may not be used for the purpose of harming or denigrating other competitors, for example you may not post a biased review of product you, or your company and/or employer, directly competes with.
- YOU ARE AT LEAST 18 YEARS OLD (OR THE MINIMUM LEGAL AGE IN YOUR JURISDICTION, IF HIGHER).
2. Prohibited Content
La Prairie reserves the right to refuse, remove, or request further information in relation to any review that, in our sole discretion, contains or is suspected to contain:
- (i) Misleading, fake or false information, (ii) conceals that a review is incentivised, and/or (iii) a review that is not based on your genuine experience of the product.
- Personal data, including full names, addresses, phone numbers, email addresses, or other identifying information.
- Content that may be classified as sensitive personal data under applicable privacy laws, including references to health conditions, skin reactions, medical history, or any other sensitive category of personal data including racial, ethnic, political or religious affiliation, trade union membership, or information about sexual life or sexual orientation.
- Obscene, defamatory, harassing, offensive, discriminatory, or unlawful content.
- Intellectual property belonging to third parties, including trademarks, copyrighted material, or trade secrets.
- Advertising, promotional references, marketing material, solicitation, spam, chain letters, links, or references to third-party products, brands, or websites.
- Harmful software, viruses, or any content intended to disrupt, damage, or interfere with systems or users.
- Content that impersonates any person or entity or otherwise misleads as to the origin of any review.
3. Rights Granted to La Prairie
By submitting a review, you acknowledge and agree that:
- You grant La Prairie Group AG and/or its affiliates an exclusive, worldwide, royalty-free, perpetual, irrevocable, and transferable right to use, reproduce, modify, publish, translate, create derivative works from, distribute, and display the review in any media format or platform, including but not limited to La Prairie’s website, stores, marketing materials, social media accounts, and third-party retailer websites.
- La Prairie may use the review in whole or in part and reserves the right to display, edit, or reproduce it at its sole discretion. While we may attribute the review to the name or pseudonym submitted, we are under no obligation to do so.
- La Prairie retains full discretion over the publication, modification, or removal of any review and is under no obligation to provide an explanation. You agree that you will have no legal recourse against La Prairie for any decision regarding the publication, removal, or editing of submitted content.
4. Review Moderation and Enforcement
- All submitted reviews are subject to review and approval by La Prairie before publication. La Prairie reserves the right to refuse, or remove any review that does not comply, or is suspected not to comply, with these guidelines.
- We may also ask you for additional information to verify your review is genuine before we publish the review on our platform. If you do not provide us with this additional information that we require in order to verify your review is genuine, your review may be rejected.
- If you reasonably believe or suspect that a review or review information on our platform contains fake, false or misleading information, please contact us as soon as possible through our Contact Us site. We will investigate any report and determine and take any further action as reasonably necessary if the review breaches our guidelines.
- If your review has been reported or flagged for potentially breaching these guidelines, we may temporarily hide the review. We may give you the opportunity to review and amend your review to ensure it complies with our guidelines. However, this right is at La Prairie’s sole discretion, and we may choose to remove your review (including any associated ratings and other content) and/or suspend or terminate your account if your review does not comply with our guidelines.
- La Prairie retains sole discretion in determining whether a review breaches these guidelines or applicable laws and regulations.
- If your review is rejected, La Prairie is under no obligation to notify you of the reason for non-publication.
5. Indemnification & Limitation of Liability
By submitting a review, you agree to indemnify and hold La Prairie Group AG and its officers, directors, agents, subsidiaries, joint ventures, employees, and third-party service providers harmless from and against any and all claims, demands, liabilities, damages (direct and indirect), costs, and expenses (including reasonable attorneys’ fees) arising out of or related to a breach of these Review Guidelines or any applicable law. Notwithstanding the above, the same applies to the following:
- Any content you submit, including any claims that such content violates the rights of a third party (e.g., intellectual property rights, privacy rights, or defamation claims); or
- Any misrepresentation, omission, or false statement contained in your review.
La Prairie disclaims all liability for any content submitted by you and is not responsible for any consequences resulting from the use or misuse of published reviews. The opinions and views expressed in customer reviews belong solely to the individuals who submitted them and do not reflect the views, policies, or positions of La Prairie. La Prairie does not endorse, guarantee, or verify the accuracy of any customer-submitted content.
6. Privacy & Data Protection
- Your review will be collected and processed by La Prairie Group AG (and/or its affiliates) in accordance with our Privacy Policy.
- You should not include any information that may constitute personal or sensitive data under applicable privacy laws. If any such information is included, La Prairie reserves the right to anonymize, redact, or refuse publication of your review.
- La Prairie may use your contact details to communicate with you regarding your review.
- You may object to the processing of your submitted content by submitting a request through our Contact Us site.
La Prairie reserves the right to modify these guidelines at any time without prior notice. Continued use of the review submission feature after any modifications constitutes acceptance of the revised guidelines.
All submitted product reviews are also subject to our Website Terms & Conditions.
La Prairie products have been meticulously crafted to provide transformative skincare experiences, and as such, the ritual of application is key in order to elicit the optimal benefits. Please find details on application and skincare rituals in the "Application" section of the product detail pages, or refer to the informative leaflet included in your package.
Please note that items purchased from laprairie.com or from one of our authorized retailers are guaranteed authentic.
To ensure the utmost in quality control, La Prairie products are distributed and sold exclusively by authorized distributors and retailers. Should you obtain La Prairie products from any source other than an authorized distributor or retailer, you do so at your own risk and with the understanding that any La Prairie guarantee may be voided. If you have any doubt about whether a particular retailer or distributor is authorised please contact us.
You can find the full range of available La Prairie products online at laprairie.com. Should you wish to stay in touch, and receive an exclusive online newsletter featuring the latest products, innovations, seasonal highlights, and luxurious skincare advice from our experts, please subscribe today.
The Exclusive Cellular Complex is the age-defying, line-infusing scientific signature forming the heart of La Prairie skincare products. A closely held secret developed over four innovative decades, it can be uncovered in the Chapters section of La Prairie website.
Every La Prairie product is photographed with the utmost attention to detail, and the colors shown should accurately depict each product. However, kindly note that there exists the possibility of colors varying slightly from one screen to another due to personal monitor display settings.
La Prairie would like to draw your attention to the fact that personal settings on individual monitors can influence the colors shown on laprairie.com. It is, therefore, possible that you will not be viewing the true color of our products when browsing laprairie.com. While La Prairie has gone to great lengths to optimize all images to look their best on a variety of different monitors, platforms, and browsers, we cannot guarantee that your monitor is optimized similarly.
Should you have questions about a particular color, La Prairie recommends speaking with a Beauty Advisor at any of our Locations worldwide.
La Prairie apologizes for discontinuing your favourite product. We hope that our clientele understands that discontinuation of a product is never undertaken impulsively, but is rather the result of purchasing patterns or global client preferences. Furthermore, with innovation forming the heart of La Prairie, certain products will be withdrawn in order to allow for new and exciting products each year. In order to help facilitate you, La Prairie advises visiting your favorite store in order to uncover an appropriate alternative.
You can find the full catalogue of available La Prairie products on the laprairie.com website. Should you wish to check the availability of an item, simply click on the article that interests you. This will result in one of two things:
Should your selected item be in stock and available to order online, the "Add to Bag" button will appear alongside the product information. Please note that only the available sizes will be displayed.
There is, however, the possibility that the item you wish to order for is not currently available for online purchase. In this case, it will be marked with the button "Find a Store Near You", which can be clicked in order to ascertain the location of your nearest La Prairie retail store or counter.
La Prairie strives to ensure the highest quality and efficacy of our products, and guarantees their usability for at least 36 months, inclusive of 12 months of usage once the product has been opened.
La Prairie products have been meticulously designed to remain stable when stored in appropriate conditions, and are capable of fulfilling their initial benefits for a period exceeding 36 months.
Once the product has been opened, La Prairie guarantees that it can be safely used for 12 months. La Prairie advises you to refer to the packaging of their product, where the period after of use after opening is conveyed.
Ensuring that you receive the ideal products for your skin type is of the utmost importance to La Prairie, and our Client Services advisors are available via live chat, email, and on the telephone to assist. Should you have any questions pertaining to the suitability of La Prairie products for your skin type, please do not hesitate to get in touch.
La Prairie would also like to recommend that you visit your nearest La Prairie counter, where you can experience a personalized consultation with a La Prairie expert beauty advisor.
This will also allow you to sample products suitable for your specific skincare concern. To find the store location nearest you, visit our Store Locator
You can discover the full and concise list of ingredients on the packaging of each and every La Prairie product. Should you have an additional ingredient enquiry that is not satisfied by the information printed on the packaging, we would request that you contact us and speak to one of our Client Services advisors.
Due to the fact that there is no oral consumption of any La Prairie product, there is no issue for either the expectant mother or child regarding their use during pregnancy.
Please note, however, that during breastfeeding, La Prairie advises against applying products to the breast or décolleté area, as the infant may ingest the product orally.
La Prairie is committed to ensuring the utmost standards of animal welfare. As a result, La Prairie does not perform any tests on animals, nor does it engage third parties to test its products on animals during either the research or the development stages, except where required by law.
The legal requirements for the shelf life of a finished product is set at 36 months. La Prairie adheres to all such legislation in order to ensure the most satisfactory client experience.
Should your selected item be temporarily out of stock at the time of your order, La Prairie will endeavour to make it available once again as soon as possible.
Should an item become unavailable at the time of purchase, you will be notified, and will be unable to add it to cart. Furthermore, if the item becomes unexpectedly unavailable while it is in your cart, you will be notified and your credit card will not be charged.
Client safety and product quality is of the utmost importance to La Prairie, and great lengths are taken to ensure every encounter with our products provides the opulence, luxury, and essence of timelessness at the heart of the La Prairie label. Our professional and conscientious safety assessments are based upon criteria laid down in legislation and by recognized expert bodies. La Prairie tests each individual substance and combinations of different substances using highly specific test methods, ensuring that they pose no threat to health and are fully compatible with the skin.
A phone consultation of 20 minutes is a personalised experience that includes: discovery of La Prairie products, addressing your skin needs and wishes, building your best ritual.
Find a quiet place. Have a mirror to describe skin needs and concerns, and hand sanitizer in case you will need to touch your skin during the consultation. Provide information about your current beauty routine being used.
La Prairie’s Art of Perfection is a complimentary bespoke skincare product application ceremony that immerses our clients in a world of timeless beauty. Lasting between 10 to 20 minutes, the Art of Perfection is a unique experience that offers our clients immediate, visible results, smoothing, retexturing and nourishing the skin.
Visit our store locator to find a counter near you to request an appointment.
Please be aware that all the personal information that you may provide us during a consultation will be used only to advise you on La Prairie products. To find out more about how we protect and use your personal information, please consult La Prairie’s Privacy Policy.
Clients can discover the La Prairie Art of Beauty spa services at three hotels in the United States and the Carribean, including The Ritz-Carlton in New York Central Park and The Waldorf Astoria Beverly Hills.
Furthermore, selected Art of Beauty services can also be experienced in store at locations worldwide. For clients wishing to uncover the La Prairie Art of Beauty spa services, La Prairie would strongly advise calling in advance to book an appointment. Our store locator will provide further information regarding the location of the nearest spa or counter.
Please note that spa treatment fees for Art of Beauty services are set directly by the corresponding hotel.
In order to ensure an optimum browsing experience on laprairie.com, La Prairie recommends that you use the most recent generation of your chosen browser. La Prairie cannot guarantee that all site features will function correctly for clients visiting the website via an older version of their browser. Please note that your browser must be enabled to accept cookies, and should also be SSL compatible with standard browsing mode enabled.
Should you find yourself with any questions or queries left unanswered by our FAQs, please do not hesitate to get in touch with with a La Prairie Client Services advisor via the Client Services section of the La Prairie website.
Should you wish to get in touch with a La Prairie Client Services advisor kindly visit the Client Services page section of the La Prairie website.
La Prairie Group is a subsidiary of Beiersdorf AG.
While both companies are linked financially, their product research, product development and teams are distinct and separate.
Should you be interested in new products, complimentary shipping offers, and special events hosted in your area, please consider signing up for the La Prairie newsletter. La Prairie news and offers can also be followed via Facebook, and on Instagram @LaPrairie.
La Prairie was born on the shores of Lac Leman, where a pioneering doctor by the name of Dr Paul Niehans discovered the key to timeless beauty at the Clinique La Prairie. Dr. Paul Niehans’ revolutionary ideas transformed our understanding of the aging process, and his pioneering methods became closely-guarded secrets whispered among rarefied circles around the world.
While The Clinique La Prairie is now separate from La Prairie products, it continues to form the heritage and provide inspiration for the brand’s commitment to excellence in skincare.
If you are interested in applying for a position or an internship, please visit our Career Site where your application may be submitted. Upon receipt of your application, it will be sent to and processed by the Human Resources Department. Should there be an open position fo which your qualifications meet our exacting needs, we will contact you to discuss the position further.
As the world's leading luxurious skincare brand, La Prairie consistently strives to strike a balance between the responsible and respectful use of resources, and the exquisite and rarefied experience our clients expect.
As a member of the Beiersdorf Group, La Prairie falls beneath the umbrella of the Beiersdorf Group’s sustainability goals, and thus seeks to meet and sustain the Group's high sustainability standards. For further information, do not hesitate to refer to https://www.beiersdorf.com/sustainability/overview.
Dr. Paul Niehans practiced in Switzerland in the 1930s. While treating young soldiers wounded on the battlefield, he began to reflect not only on the inestimable value of human life, but also on the crucial importance of quality of life. For him, extending a person's life only made sense if one could also make their life even more enjoyable.
Dr. Niehans practiced at a time when medicine was making many breakthroughs and significant discoveries about extending life expectancy. A determined researcher, he developed his own theories on how to improve not only longevity, but the quality of life itself.
At Clinique La Prairie in Montreux, Switzerland, Dr. Niehans was able to treat and improve the lives of more than 5,000 patients in his quest for ultimate rejuvenation, supported by his revolutionary cell therapy.
His convictions, bold for the time, were increasingly considered and welcomed by the scientific community after the publication of his book Introduction to Cell Therapy.
Should you wish to find your nearest La Prarie Boutique, please visit our Store Finder, where you should be able to ascertain the closest stockist or counter to your location. La Prairie believes in the importance of face-to-face consultations, and the opportunity to try our treasured and timeless products before purchasing. As such, you are welcome to make an appointment for a consultation with one of our expert beauty advisors, and take home a complimentary sample with which to experience the timeless luxury of La Prairie.
You can purchase the timeless opulence of the La Prairie product range at selected authorized retailers and points of sale across the globe. Should you wish to find your nearest La Prairie counter, click here to visit our Store Finder and receive information about your preferred location. If you currently resident in the United Kingdom, you can buy La Prairie products via laprairie.com.
La Prairie is delighted to offer our valued clients an exquisite complimentary gift wrap service for all online purchases, allowing La Prairie purchase to be elevated to the art of giving. For further information, please visit our Offers page.
You can select a different delivery address during checkout. Furthermore, options are available for gift wrapping and personal messages, allowing you to elevate your La Prairie purchase to the art of giving.
All invoices are sent directly to the email address provided, and you should note that they are not included in the delivery. The delivery note included in the parcel will show only the number of items included.
An elegant and bespoke greeting card can be included with all purchases, allowing you to convey a personal sentiment with La Prairie’s compliments.
You can enter personalized messages on the "Shipping" stage of the checkout process.
Should you have already placed an order without a gift message and wish to have one included with your purchase, please contact us immediately, since all La Prairie strives to fulfil orders on a very timely basis.
Regretfully, electronic gift cards are not presently available for purchase via laprairie.com
Please be advised that La Prairie does not offer exchanges. However, the unopened purchase can be returned free of charge.
If you return a product or products in an order, then you must also return any exclusive offer/gift with purchase (GWP) that you may have received with that order or you will be charged the full value of the GWP.
Use a pre-paid shipping label
Please complete the return form included in your shipment and repackage the unused portion of the product**, in its original packaging and attach the completed form. Affix the Planzer prepaid shipping label with its transparent sleeve and call Planzer at +41(0)44 438 5040 to have the package collected from your address.
Please allow 14 business days from receipt of package for processing. All returns must be returned to:
La Prairie Laboratories SA
Customer Service
Industriestrasse 8
CH – 8604 Volketswil
Switzerland
+41 44 947 84 84
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