How can I obtain further advice regarding La Prairie products?
Should you wish to seek advice pertaining to La Prairie products, kindly peruse the product information provided in the Collections, Skincare and Make-up section of the La Prairie website, or contact us with your question. Alternatively, queries can be answered by our representatives at any La Prairie Store.
Is there a specific way that La Prairie products should be applied to the skin?
La Prairie products have been meticulously crafted to provide transformative skincare experiences, and as such, the ritual of application is key in order to elicit the optimal benefits. Please find details on application and skincare rituals in the "Application" section of the product detail pages, or refer to the informative leaflet included in your package.
How am I able to authenticate a La Prairie product?
All items purchased from laprairie.com or one of our authorized retailers are guaranteed authentic. Our authorized retailers in North America include Neiman Marcus, Bergdorf Goodman, Saks Fifth Avenue, Nordstrom, Bloomingdale's, CosBar and Holt Renfrew.
Is La Prairie responsible for online sales of branded product from other websites?
To ensure the utmost in quality control, La Prairie products are distributed and sold exclusively by authorized distributors and retailers. Should you obtain La Prairie products from any source other than an authorized distributor or retailer, you do so at your own risk and with the understanding that any La Prairie guarantee may be voided.
If you have any doubt about whether a particular retailer or distributor is authorised please contact us.
Where am I able to find the La Prairie product catalog?
You can find the full range of available La Prairie products online at laprairie.com. Should you wish to stay in touch, and receive an exclusive online newsletter featuring the latest products, innovations, seasonal highlights, and luxurious skincare advice from our experts, please subscribe today.
What is the exclusive cellular complex of La Prairie?
The Exclusive Cellular Complex is the age-defying, line-infusing scientific signature forming the heart of La Prairie skincare products. A closely held secret developed over four innovative decades, it can be uncovered in the Chapters section of La Prairie website.
How accurate is the color display on the La Prairie website?
Every La Prairie product is photographed with the utmost attention to detail, and the colors shown should accurately depict each product. However, kindly note that there exists the possibility of colors varying slightly from one screen to another due to personal monitor display settings.
How am I able to discover the perfect color shade for my skin type in the La Prairie product range?
La Prairie would like to draw your attention to the fact that personal settings on individual monitors can influence the colors shown on laprairie.com. It is, therefore, possible that you will not be viewing the true color of our products when browsing laprairie.com. While La Prairie has gone to great lengths to optimize all images to look their best on a variety of different monitors, platforms, and browsers, we cannot guarantee that your monitor is optimized similarly.
Should you have questions about a particular color, La Prairie recommends speaking with a Beauty Advisor at any of our Locations worldwide.
Why has my favorite La Prairie product been discontinued?
La Prairie apologizes for discontinuing your favourite product. We hope that our clientele understands that discontinuation of a product is never undertaken impulsively, but is rather the result of purchasing patterns or global client preferences. Furthermore, with innovation forming the heart of La Prairie, certain products will be withdrawn in order to allow for new and exciting products each year. In order to help facilitate you, La Prairie advises visiting your favorite store in order to uncover an appropriate alternative.
How am I able to discover if a specific product is available for purchase from La Prairie?
You can find the full catalogue of available La Prairie products on the laprairie.com website. Should you wish to check the availability of an item, simply click on the article that interests you. This will result in one of two things:
Should your selected item be in stock and available to order online, the "Add to Bag" button will appear alongside the product information. Please note that only the available sizes will be displayed.
There is, however, the possibility that the item you wish to order for is not currently available for online purchase. In this case, it will be marked with the button "Find a Store Near You", which can be clicked in order to ascertain the location of your nearest La Prairie retail store or counter.
Do La Prairie products feature expiry dates, and how long can I anticipate my products lasting once opened?
La Prairie products have been meticulously designed to remain stable when stored in appropriate conditions, and are capable of fulfilling their initial benefits for a period exceeding 36 months (if no specific expiry date is indicated on the product).
Once the product has been opened, we usually guarantee that it can be safely used for 12 months unless indicated differently.
You may find the relevant information on the product packaging. The number accompanying the open jar symbol indicates the period after opening during which the product can be used safely.
How do I discover the ideal La Prairie products for my skin?
Ensuring that you receive the ideal products for your skin type is of the utmost importance to La Prairie, and our Client Services advisors are available to assist. Should you have any questions pertaining to the suitability of La Prairie products for your skin type, please do not hesitate to get in touch. La Prairie would also like to recommend that you visit your nearest La Prairie counter, where you can experience a personalized consultation with a La Prairie expert beauty advisor.
How do I discover the perfect La Prairie foundation for my skin?
La Prairie believes that finding the ideal foundation for your skin tone and type should be a process as simple as it is rewarding. You can discover your ideal foundation by selecting a La Prairie Foundation product and then clicking on “Find Your Perfect Shade. With our three simple questions, you will be able to find the perfect shade for your treasured La Prairie foundation.
Are La Prairie products still suitable for pregnant or breastfeeding women?
Due to the fact that there is no oral consumption of any La Prairie product, there is no issue for either the expectant mother or child regarding their use during pregnancy, unless stated differently.
Please note, however, that during breastfeeding, La Prairie advises against applying products to the breast or décolleté area, as the infant may ingest the product orally.
What is La Prairie's stance on animal testing?
La Prairie is committed to ensuring the utmost standards of animal welfare. As a result, La Prairie does not perform any tests on animals, nor does it engage third parties to test its products on animals during either the research or the development stages, except where required by law.
Why is my favorite La Prairie item out of stock, and when can I anticipate it being available for purchase again?
Should your selected item be temporarily out of stock at the time of your order, La Prairie will endeavour to make it available once again as soon as possible.
What happens if an item goes out of stock during my purchase?
Should an item become unavailable at the time of purchase, you will be notified, and will be unable to add it to cart. Furthermore, if the item becomes unexpectedly unavailable while it is in your cart, you will be notified and your credit card will not be charged.
What is the La Prairie approach to product testing?
Client safety and product quality is of the utmost importance to La Prairie, and great lengths are taken to ensure every encounter with our products provides the opulence, luxury, and essence of timelessness at the heart of the La Prairie products.
All La Prairie products are formulated with only the finest quality ingredients and manufactured with state-of-the-art equipment under stringent quality control procedures. In addition, all La Prairie products must pass extensive safety assessments including testing of skin compatibility. Only if their skin tolerance and safety are confirmed, the products will be released on the market.