We are La Prairie Group AG, a company registered in Switzerland with company registration number CHE-106.320.403, and we operate the website www.laprairie.com ("Website"). Our principal place of business is at Bellerivestrasse 36, 8008 Zürich, Switzerland.

These terms of use ("Website Terms of Use / Terms of Use") set out the legal terms and conditions on which we allow you to access our Website (whether as a registered user or as a guest). By accessing, browsing or otherwise using our Website, you accept these Terms of Use, without limitation or qualification. If you do not accept these Terms of Use, you are not entitled to access or use the Website and you should leave the Website immediately.

1.  DEFINITIONS

1.1 Certain words and phrases in these Terms of Use shall have specific meanings. Such terms and phrases are known as “defined terms”. Defined terms are always capitalised (even if not at the beginning of a sentence). A defined term shall always have the meaning assigned to it in the corresponding section of these Terms of Use (definitions can be located by reading the sentence that contains the defined term in brackets and quotation marks).
1.2 Any mention of “we”, “us”, or “our” in these Terms of Use shall refer to La Prairie Group AG. Any mention of “you” or “your” shall mean you, the person accessing or using our Website.

2. OUR WEBSITE

2.1 Our Website is made available free of charge. We do not guarantee that our Website, or any content thereof, will always or consistently be available. Access to our Website is permitted on a temporary basis. We may suspend, withdraw, discontinue, or change our Website in whole or in part without notice. We shall not be liable to you if for any reason our Website is unavailable at any time or for any period. We may update the Website and/or change the content thereof at any time.
2.2 You shall be responsible for making any arrangements necessary for you to have access to our Website. You shall also be responsible for ensuring that all persons who access our Website through your internet connection are aware of these Terms of Use and that they comply with them.
2.3 WE DO NOT GUARANTEE THAT THIS WEBSITE OR THE CONTENT THEREOF IS FREE FROM ERRORS OR OMISSIONS. WHILE WE UNDERTAKE REASONABLE EFFORTS TO PROVIDE INFORMATION THAT IS ACCURATE AND CURRENT, WE SHALL MAKE NO EXPRESS OR IMPLIED WARRANTIES OR REPRESENTATION WITH REGARD TO THE INFORMATION CONTAINED ON THIS WEBSITE.
2.4 The Website and the content thereof are provided for general information and entertainment purposes only. The information is not intended to be a source of advice, medical or otherwise, for you to rely on. You should obtain professional or specialist advice before taking, or refraining from, any action based on the content on our Website.

3. YOUR ACCOUNT AND PASSWORD 

3.1 If you register an account with us, you shall be asked to provide your email address and password as part of our security procedures. You shall keep such information confidential and not disclose it to any third party.
3.2 We shall have the right to disable any accounts and/or passwords at any time if you have failed to comply with any of the provisions of these Terms of Use.

4. OUR RIGHTS

4.1 We are the owner or licensee of all intellectual property rights pertaining to the Website and the content thereof, the La Prairie name and brand, and La Prairie’s product names, images, and packaging. Those works are protected by copyright laws and treaties around the world. Any and all such rights are reserved.
4.2 You are not authorised to use any of the intellectual property rights that we own or that have been licensed to us other than as set out in these Terms of Use. You are not authorised to use our Website, or any parts or content thereof, for commercial purposes. You may, however, download content published on the Website for private use.
4.3 No part of the Website, including without limitation the texts, designs, graphics, photographs, and images contained in it, may be copied, reproduced, republished, uploaded, re-posted, modified, transmitted, or distributed or otherwise used in any way for non-personal, public, or commercial purposes without our prior written consent.
4.4 All messages or documents sent by you to this Website via email or other method shall be considered not protected by copyright and non-confidential. The above shall not apply to messages regarding your order if you use the Website to purchase La Prairie products. We reserve the right to publish, display, post, sell, and otherwise use any and all ideas, suggestions, concepts, and designs as well as know-how and other information contained in such messages and documents for any purpose, including without limitation the development, production, advertisement, and marketing of La Prairie and our products.

5. OUR LIABILITY

5.1 WE SHALL NOT BE LIABLE FOR:
5.1.1 DIRECT AND INDIRECT CONSEQUENTIAL DAMAGES SUCH AS LOSS OF PROFIT OR THIRD-PARTY CLAIMS
5.1.2 ACTS OR OMISSIONS OF OUR AGENTS AND CONTRACTORS
5.1.3 SIMPLE NEGLIGENCE
5.2 THE WEBSITE SHALL BE PROVIDED “AS IS”, AND ANY EXPRESS OR IMPLIED CONDITIONS, LIABILITY, WARRANTIES, REPRESENTATIONS, OR OTHER CONDITIONS WHICH MAY APPLY TO OUR WEBSITE OR THE CONTENT THEREOF, AS THE CASE MAY BE, ARE EXPRESSLY EXCLUDED.
5.3 WE SHALL NOT BE LIABLE TO USERS DUE TO BREACH OF CONTRACT, TORT (INCLUDING NEGLIGENCE), OR OTHER, AS MAY ARISE FROM OR IN CONNECTION WITH THE FOLLOWING CAUSES:
5.3.1 USE OR INABILITY TO USE OUR WEBSITE
5.3.2 USE OF OR RELIANCE ON CONTENT SHOWN ON OUR WEBSITE.
5.4 IF YOU ARE NOT A COMMERCIAL USER, PLEASE NOTE THAT WE DO NOT ASSUME ANY LIABILITY IN PARTICULAR FOR:
5.4.1 LOSS OF PROFIT, BUSINESS, TURNOVER, OR REVENUE
5.4.2 BUSINESS INTERRUPTIONS
5.4.3 LOSS OF EXPECTED SAVINGS
5.4.4 LOSS OF OPPORTUNITY, LOSS OF GOODWILL, OR DAMAGE TO REPUTATION
5.4.5 OTHER INDIRECT OR CONSEQUENTIAL DAMAGES
5.5 IF YOU ARE A PRIVATE USER, PLEASE NOTE THAT WE PROVIDE OUR WEBSITE EXCLUSIVELY FOR DOMESTIC AND PRIVATE USE. YOU AGREE NOT TO USE OUR WEBSITE FOR ANY COMMERCIAL PURPOSES. WE SHALL NOT BE LIABLE TO YOU FOR ANY DAMAGES ARISING FROM LOSS OF PROFIT, LOSS OF BUSINESS, BUSINESS INTERRUPTIONS, OR LOSS OF OPPORTUNITY.
5.6 WE SHALL NOT BE LIABLE FOR LOSS OR DAMAGE CAUSED BY VIRUSES, DISTRIBUTED DENIAL-OF-SERVICE ATTACKS, OR OTHER TECHNOLOGICALLY HARMFUL MATERIAL WHICH MAY INFECT YOUR COMPUTER EQUIPMENT, COMPUTER PROGRAMS, DATA, OR OTHER PROTECTED MATERIAL DUE TO YOUR USE OF OUR WEBSITE OR DOWNLOADING CONTENT FROM OUR WEBSITE OR WEBSITES LINKED THERETO.
5.7 WE SHALL NOT BE LIABLE FOR THE CONTENT OF WEBSITES LINKED TO OUR WEBSITE. SUCH LINKS SHALL NOT BE CONSIDERED TO CONSTITUTE OUR RECOMMENDATION OF SUCH WEBSITES. WE SHALL NOT BE LIABLE FOR LOSS OR DAMAGE WHICH MAY ARISE FROM YOUR USE OF SUCH WEBSITES.
5.8 THE DISCLAIMER PURSUANT TO ARTICLES 5.1.1 AND 5.2 THROUGH 5.7 OF THESE TERMS OF USE SHALL NOT APPLY IF THE DAMAGE WAS CAUSED BY US WILFULLY OR THROUGH GROSS NEGLIGENCE OR IF WE MAY BE OTHERWISE HELD LIABLE ACCORDING TO MANDATORY STATUTORY PROVISIONS SUCH AS PRODUCT LIABILITY. IN ADDITION, THE DISCLAIMER SHALL NOT APPLY TO DAMAGES ARISING FROM LOSS OF LIFE, LIMB, OR HEALTH (DAMAGE TO PERSONS).
5.9 Any liability arising from the sale of La Prairie products by us to you shall be subject to different limitations of liability and disclaimers. Those limitations and disclaimers are set out in our Terms of Sale.

6. VIRUSES

6.1 We do not guarantee that our Website is free from bugs or viruses. You shall be responsible for configuring your information technology, computer programs, and platform in order to access our Website. We recommend that you use your own virus protection software.
6.2 You may not misuse our Website by knowingly introducing viruses, trojans, worms, logic bombs, or other material which is malicious or technologically harmful. You may not attempt to gain unauthorised access to our Website, the server on which our Website is stored, or any server, computer, or database connected to our Website. You may not attack our Website via a denial-of-service (DoS) attack or a distributed denial-of service (DDoS) attack. Any breach of this provision constitutes a crime according to the Swiss Criminal Code and may also break other relevant Swiss or foreign criminal law to which you are subject. We shall report any such breach to the relevant law enforcement authorities. We shall co-operate with those authorities by disclosing your identity to them. In the event of such a breach, your right to use our Website shall cease immediately.

7. PURCHASE OF LA PRAIRIE PRODUCTS
If you are using the Website to purchase our products, your purchase shall be subject to our Terms of Sale (available under Terms and Conditions). Please take the time to read our Terms and Conditions, as they include important information and the applicable terms. In case you do not agree with our Terms and Conditions, we discourage you from purchasing products on our Website.

8. YOUR PERSONAL INFORMATION

We only use your personal information in accordance with our Privacy Policy (available at Privacy Policy). Please take the time to read our Privacy Policy as it includes important information and terms which apply to you.

9. GOVERNING LAW AND PLACE OF JURISDICTION

These Terms of Use shall be governed by Swiss substantive law excluding the United Nations Convention on Contracts for the International Sale of Goods and conflict of laws rules. We and you agree that the sole place of jurisdiction shall be the courts of Zurich (Switzerland).

10. CONTACTING US

If you have any questions about the Website or these Terms of Use, please contact us using the form on the Contact Us page on our Website (available at Contact Us) to get in touch. Our customer service shall be happy to assist you.

Thank you for visiting our Website.

Last Update of the Terms of Use […] May 2023

These Terms and Conditions (together with our Privacy Policy and the Website Terms of Use) (“Terms and Conditions”) contain information about us. These Terms and Conditions set out the legal terms and conditions applicable to our clients (“Client” or “you”) with regard to purchases and orders of La Prairie products (“Products”) and services (“Services”) in our La Prairie stores operated by us (“Maison La Prairie”) as well as online orders made on our website www.laprairie.com (“Website”) as amended at the time of purchase or making the order. In case of contradictions or discrepancies between any provisions in these Terms and Conditions, our Privacy Policy, and/or our Website Terms of Use, the provisions of these Terms and Conditions shall prevail. These Terms and Conditions shall not apply if you buy La Prairie Products from any source other than our Maison La Prairie or our Website (if, for example, you buy Products from one of our authorized distributors or retailers). Distributors and retailers have their own terms and conditions which shall apply if you buy Products from them. Please review any such terms and conditions.

These Terms and Conditions shall apply to any contract for the sale of Products by us to you (“Contract”). Please read these Terms and Conditions carefully and make sure that you understand them before making any purchase at the Maison La Prairie or ordering any Products or Services from our Website.

Please note that by making a purchase in our Maison La Prairie or by ordering any of our Products or Services from our Website, you agree to be bound by these Terms and Conditions.

Definitions
About Us
Our Products
Your Online Account
Conclusion of Contract, Transfer of Risk
Product Prices
Payment Methods
Delivery of Your Purchase or Order
Returns and Refunds
Maison La Prairie Treatments and Purchasing Gift Cards
Liability
Use of Our Website
Your Personal Data
Force Majeure
Amendment of These Terms and Conditions
Complaints
Other Important Information
Governing Law and Place of Jurisdiction

1. DEFINITIONS

1.1 Certain words and phrases in these Terms and Conditions shall have specific meanings. Such terms and phrases are known as “defined terms”. Defined terms are always capitalised (even if not at the beginning of a sentence). A defined term shall always have the meaning assigned to it in the corresponding section of these Terms and Conditions (definitions can be located by reading the sentence that contains the defined term in brackets and quotation marks).
1.2 Any mention of “we”, “us”, or “our” in these Terms and Conditions shall refer to La Prairie Group AG. Any mention of “you” or “your” shall mean you, the person ordering Products or Services via the Website or making a purchase at the Maison La Prairie.
1.3 We have used headings to help you understand these Terms and Conditions and to easily locate information. We shall not make a file copy of the Contract between you and us. In case you are ordering our Products or Services from our Website, we recommend that you print or save a copy of these Terms and Conditions for your records (but please note that we may amend these Terms and Conditions from time to time, as explained in Article 14 below). In case you are purchasing our Products or Services at the Maison La Prairie, we recommend that you take the provided Terms and Conditions with you. Please review our Terms and Conditions whenever you make a purchase or order Products or Services to ensure you understand the applicable contractual terms at the time of your purchase or order.

2. ABOUT US

2.1 We are La Prairie Group AG, a company registered in Switzerland under the company registration number CHE-106.320.403. We operate this Website as well as all Maison La Prairie. Our principal place of business is located at Bellerivestrasse 36, 8008 Zurich, Switzerland.
2.2 If you would like to get in touch with us, please use the contact form on the contact page of our Website (available under Contact Us). Our customer service team shall be happy to assist you.

3. OUR PRODUCTS

3.1 Our range of Products are intended to help prolong the youthful appearance of the delicate skin by confronting the problems of premature aging, environmental hazards and the stress of contemporary life. For more information on our Products (including their benefits, how they should be applied and perfect partner products to compliment your chosen Product) please visit the Collections page on our Website (available at Collection Overview).

3.2 The images of the Products or Services on our Website are for illustration only. The packaging and presentation of the Products at the Maison La Prairie or upon delivery may vary slightly from the images on our Website.
3.3 Many of our Products are available in different sizes, weights, quantities, and varieties. The various options for each Product are stated on the relevant Product page on our Website.
3.4 Obligation to deliver shall be subject to the availability of the Product ordered on our Website. We shall inform you by email if the Product you have ordered is not available and shall not process your order in that case.

4. YOUR ONLINE ACCOUNT

4.1 There is no need to register to explore our Website or to buy or order Products from us. However, if you chose to register and create an account with us, we shall be able to customise your experience, making shopping easier for you.
4.2 By creating an account, you can save your credit or debit card information for faster and easier access, save and edit your delivery and billing information, and review your prior purchases as well as your order history. We can also access this information for your convenience when you make a purchase at the Maison La Prairie.
4.3 When you register or buy Products or Services on our Website, you shall be required to provide certain information including your name, phone number, delivery address, and email address. You shall also be required to provide valid details of a credit or debit card which you are legally entitled to use. We reserve the right to request additional evidence or proof of billing information where necessary. You warrant and represent that all information which you provide to us at a given time is correct, accurate, and complete.

5. CONCLUSION OF A CONTRACT, TRANSFER OF RISK

5.1 General Information

5.1.1 You must be at least 18 years old to buy Products on our Website or at the Maison La Prairie. If you are not at least 18 years old, we shall assume that a legal guardian or representative has given their consent to your purchase.
You must be at least 18 years old to use our Services. If you are 16 or 17 years old, your legal guardian must consent and be present at the store while the Service is being performed on you.
5.1.2 We only supply Products (including any free samples provided included with your order or given out at the Maison La Prairie) for domestic and private use. You may not resell or otherwise use the Products purchased on our Website or at the Maison La Prairie for commercial purposes.
5.2 Shopping at the Maison La Prairie

5.2.1 Types of Contract
When you conclude a Contract at the Maison La Prairie, you may choose whether you would like to take the purchased Products home with you based on availability. Any orders over 500.00 CHF may also be delivered to your Swiss address. The Contract in both cases shall be subject to these Terms and Conditions.
5.2.2 Transfer of Risk
If you choose to take the purchased Products home with you, all use and risk shall be transferred to you as soon as the Products are handed to you. If you choose for the Products to be delivered to your Swiss address, all use and risk shall be transferred to you as soon as the ordered Products are handed over to the transport service provider.
5.3 Ordering on our Website
5.3.1 If you order any Products on our Website, our ordering process allows you to review your order and correct any errors before submitting your order. Please take the time to review your order during each stage of the ordering process. In particular, please review the quantities, sizes, and weights of the individual Products in your order.
5.3.2 By clicking the Submit Order button, you undertake to purchase and pay the Products or Services contained in your order. The Contract is subject to these Terms and Conditions. At the latest when submitting your order, you confirm that you agree to these Terms and Conditions.
5.3.3 The submitted order is a binding offer from you to us to enter into a Contract to purchase Products and/or Services. Your offer may be freely accepted or rejected by us. After you place an order, you shall receive an email from us acknowledging that you have placed an order. Please note that this does not mean that your order has been accepted. The Contract is not concluded until we send you a separate email containing your shipping confirmation (“Shipping Confirmation”).
5.3.4 Only the Products listed in the Shipping Confirmation shall be included in the Contract concluded between you and us. If there are any errors in your Shipping Confirmation, please contact us as soon as possible using the contact form on the contact page of our Website (available under Contact Us)
5.3.5 If we are unable to deliver a certain Product (e.g. because that Product is not in stock or is no longer available), we shall inform you of this by email. If you have already paid for the Product(s), we shall refund you the full amount. Any further liability shall be excluded.

6. PRODUCT AND SERVICE PRICES

6.1 The prices of the Products and Services are as stated at the Maison La Prairie (if you purchase the Products or Services there) or as quoted on our Website at the time of your purchase or order (in case of online purchases). All prices are in Swiss Francs (CHF) inclusive of VAT. In case we have to ship the Products to you, the prices shall be subject to applicable delivery charges.
6.2 We take all reasonable care to ensure that the prices of the Products displayed at the Maison La Prairie or shown on our Website are correct. However, it is always possible that, despite our efforts, some of the Products or Services may be incorrectly priced. If the price for the Product or Service displayed in at the Maison La Prairie is obviously incorrect, we shall reserve the right to withdraw from the Contract. In that case, we shall refund you the paid price, if applicable, once you have returned the Products to us. You shall have the opportunity to purchase the Products and Services at the right price. If we discover an obvious error in the price of the Products or Services you have ordered online, we shall contact you to inform you of this error and give you the option of continuing to purchase the Products at the correct price or cancelling your order. Even if you have already received your Shipping Confirmation, we shall not be obligated to provide the Products or Services to you at the incorrect price and, in any case, reserve the right to withdraw from the Contract. We shall not process or ship your order until we have your instructions. If we are unable to contact you using the contact details you provided during the order process, we shall treat your order as cancelled.
6.3 The prices of the Products and Services stated on our Website or at the Maison La Prairie may change from time to time. Such price changes shall not affect any orders for which a Shipping Confirmation has already been sent out. In case of pricing errors, Articles 6.1 and 6.2 of these Terms and Conditions shall apply.

7. PAYMENT METHODS

7.1 When you order Products or Services on our Website, you may pay for the Products and Services you have ordered using one of the payment methods listed on our Website at the time of the checkout process.
7.2 When shopping at the Maison La Prairie, you may pay in cash or by credit card. We recommend using a credit card for any payments over 10,000.00 CHF. We accept payment in Euros and Swiss Francs. If you choose to pay in Euros, you shall receive any change in Swiss Francs at the current exchange rate.
7.3 By ordering Products or Services from us, either on our Website or at the Maison La Prairie, you authorise us to perform credit and anti-fraud checks on you and the payment method that you have chosen. These checks may be required, amongst other things, to verify your identity, to validate your credit or debit card, to obtain an initial credit or debit card authorisation, and/or to authorise individual purchases. You authorise us to disclose information provided by you, including personal information, to third parties such as banks and credit agencies for the purposes of these checks. You agree that such parties may keep a record of that information. You also agree that we may make the information we receive from such checks available to third parties including fraud prevention and credit reference agencies. We reserve the right to implement additional payment security systems from time to time. For further information on how we process your data, please refer to our Privacy Policy.
7.4 If the amount due for your order cannot be debited or charged for any reason, your order shall be cancelled (we shall try to notify you of this using the contact details you provided during the order process).
7.5 If we must ship your purchase or order, your debit card or credit card shall not be charged until your purchase or your order has been shipped (at which point we take payment for the Products and all applicable delivery charges in full).

8. DELIVERY OF YOUR PURCHASE OR ORDER

8.1 Please note that we do our best to ensure that your order shall be completed by the expected delivery date stated in the Shipping Confirmation or confirmed during your purchase at the Maison La Prairie, assuming prompt and proper delivery by our suppliers. If the delivery is help up due to force majeure (for more information, please see Article 13 of these Terms and Conditions), this shall not be considered a delay in delivery. If we are unable to meet the estimated delivery date because of an event beyond our control, we shall contact you with a revised estimated delivery date.
8.2 Delivery shall be completed and our obligations fulfilled when the Products are successfully delivered to the address specified by you. After delivery, the risk of accidental deterioration and accidental loss of the Products is transferred to you. We shall not be liable for any faults of the transport service provider. Please make sure that you provide an accurate delivery address, as we cannot be responsible for any delayed or failed deliveries as a result of your error.
8.3 If not all the Products you have ordered are in stock, we may make partial deliveries. If, for reasons beyond our control, any or all Products cannot be delivered after the Contract has been concluded, you and we may withdraw from the Contract governing the delivery of the pending Products. We shall inform you about any such delivery problems and await your further instructions. If we do not receive any further instructions from you within 30 days, we shall withdraw from the Contract. If you or we withdraw from the Contract, we shall refund you the price paid for the pending Products, if applicable.
8.4 Our online store is exclusively aimed at persons who are permanent residents of Switzerland and have a domestic delivery address. Shipping outside of Switzerland is not possible.
8.5 You must comply with all applicable laws and regulations of the country for which the Products are destined. We shall not be liable or responsible if you break any such laws or regulations.

9. RETURNS AND REFUNDS

9.1 We want you to be completely satisfied with the Products you have purchased from us via our Website or at the Maison La Prairie. If you have any problems with the Products you have purchased, please contact our customer services team using the form on the contact page of our Website (available under Contact Us). If you purchased your Product(s) at the Maison La Prairie, please come and see us there in person.
9.2 You may return Products to us and receive a full refund of the amount paid for the Product, provided you return the Products within 30 days from the day the Products were delivered or handed over to you. The Product(s) must be returned in its original packaging and include all accessories, the invoice, the completed delivery note/return form, and a warranty certificate, if any. Products that are sealed and wrapped in plastic may only be returned if unopened.
9.3 If you want to return Products to us, please follow the steps below: • For purchases made on our Website: o Please return the Products together with the completed return form and use the return label included with your order. o You shall receive a full refund for the price paid for your Products and all applicable delivery fees. We shall process the refund as fast as possible but no later than 30 calendar days after the day on which we received the returned Product. We shall refund the amount using the same payment method you used to pay for your order. • For purchases made at the Maison La Prairie, please come and see us at the Maison. You shall also be able to exchange your Products.
Duty of inspection and notification of defects in case of defective Products
9.4 In case the Products sold to you by us have any defects upon delivery or handover, or do not conform with their respective descriptions, you may have certain statutory warranty rights. These statutory rights shall remain unaffected by our general return policy (as detailed in Articles 9.1–9.3 of these Terms and Conditions) or any other Articles of these Terms and Conditions. Please contact your local or national consumer protection agency for more information on you statutory rights.
9.5 You are obligated to inspect our Products to the extent that is feasible in the ordinary course of business. If the Products are defective, you must, without delay, contact the Maison La Prairie where you purchased the Products or our customer support team using the contact form on the contact page of our Website (available under Contact Us). If you do not do so, the Products shall be deemed accepted. In that case, you shall lose your warranty rights. Acceptance shall be assumed in any case if you do not submit a written notice of defect within 8 days after delivery. You may submit your notice of defect via email to customer support using the contact form on the contact page of our Website (available under Contact Us) or at the Maison La Prairie.
9.6 In case of defects which were unrecognisable following proper inspection pursuant to the Article above, please visit the Maison La Prairie where you purchased the Products immediately or contact our customer support team using the contact form on the contact page of our Website (available under Contact Us). The notice of defect should be submitted no later than 5 days after finding the defect; otherwise, the Products shall be deemed accepted with regard to such defect.
9.7 The defective Products must be returned together with a copy of the invoice and a description of the defect. You shall receive an email with the return address as soon as your written complaint has been received by the Customer support team. You may also return the Products at the Maison La Prairie where you purchased them.
9.8 You have statutory warranty rights regarding the remedy of defects. Such remedy shall, at our choice, consist of either repair of the defect (rectification) or the delivery of a Product that is free from defects (replacement). Any right to a reduction of the price shall be excluded.
9.9 Ownership to any replaced Products shall transfer to us upon delivery or handover at the Maison La Prairie. You shall be responsible for keeping the products safe and in good condition until they are delivered or handed over to us. We recommend that you return the Products via registered post and keep the receipt. We cannot remedy any defects of the Products if the Products are not returned to us or show additional damage when they arrive.
9.10 If the defects are not remedied pursuant to Article 9.8 of these Terms and Conditions, you shall have the right to withdraw from the Contract. Withdrawal based on non-substantial defects shall be excluded. If a service pursuant to Article 9.8 of these Terms and Conditions is not performed due to a non-substantial defect, all further warranty rights shall be excluded.
9.11 Any consequences of improper handling or storage of our Products or an damage to the Products caused by you or a third party as well as defects of our Products due to external circumstances shall be excluded from warranty. You shall e solely responsible for any such defects.
9.12 With the exception of the manufacturer warranties, no further statutory warranties or other guarantees shall be made. We shall not assume any liability or responsibility for any descriptions by third parties, particularly descriptions provided by other customers as part of product reviews published on our Website or in our social media channels.
9.13 The changes to any statutory warranty rights pursuant to Articles 9.4–9.13 shall also include, without limitation, all claims competing with the warranty rights, whether based on contract of sale (Art. 205, 206, 207, 208, 209, 210 Swiss Code of Obligations (Obligationenrecht, OR)), general contractual terms (Art. 97 et seq. OR), tort (Art. 41 et seq. OR), challenging the Contract for error (Art. 23 et seq. OR), etc. However, the exclusion of statutory warranty and liability rights pursuant to Articles 9.4–9.13 of these Terms and Conditions shall not apply if the damage was caused by us wilfully or through gross negligence or if we are bound by statutory liability. In addition, the disclaimer shall not apply to damages arising from loss of life, limb, or health.

10 Maison La Prairie Treatments and Purchase of Gift Vouchers

10.1 Online reservation To book a treatment online, please select from the available treatment categories and then choose your desired treatment (the “Treatment”). The buyer may then choose the date and time of the Treatment based on availability. Bookings may also be made directly at the Maison La Prairie or by calling us on the phone or sending an email. Payment shall be due on the day of the Treatment and shall be made by the buyer on location at the Maison La Prairie. To change or cancel a Treatment appointment, you must contact the respective Maison La Prairie at least 24 hours prior to the scheduled appointment. If you cancel a Treatment any later than 24 hours prior to the scheduled appointment, you shall be billed for 50% of the Treatment price. If you arrive late for a scheduled Treatment appointment, the Maison La Prairie shall be under no obligation to fully complete the scheduled Treatment. In case of another appointment directly following yours, the Maison La Prairie must shorten the duration of your appointment in order to ensure that any subsequent appointment can take place as scheduled. If you are more than 15 minutes late, your Treatment must be rescheduled. Your Treatment may only be administered if you complete and sign a customer consultation form stating important information which we need in order to assess whether the Treatment is appropriate for you or not. Based on the information provided, La Prairie may decide unilaterally to cancel, change, or reschedule the Treatment. La Prairie reserves the right to refuse to administer your Treatment if the Treatment were found to pose a risk for you or the person administering the Treatment, or in the case of violation of current spa policy or etiquette.
10.2 Purchasing of Gift Cards La Prairie sometimes offers gift cards for sale on our Website and at the Maison La Prairie. These gift cards may only be redeemed at the Maison La Prairie. When you purchase a gift card, you must confirm that you have read and accepted without reserve these Terms and Conditions as well as the terms which apply to the respective gift card category. To confirm the purchase of a gift card, you must state the name of the beneficiary of the gift card or Treatment. That beneficiary may be you or a third party. All gift cards are personal and non-transferable. The gift card contains a specific code which the Maison La Prairie can check whether the amount purchased has already been redeemed or the Treatment already administered. The gift cards shall be valid for three years unless another validity period has been stated for the respective gift card category. The validity period begins on the day on which the gift card was purchased. If the gift card is not redeemed within this validity period, neither the buyer nor the beneficiary shall have the right to a refund. In case of any complaints, please contact our team using the contact form on the contact page of our Website (available under Contact Us) or visit the Maison La Prairie where you purchased the gift cards.

11. OUR LIABILITY

11.1 We shall not be liable for:
11.1.1 direct and indirect consequential damages such as loss of profit or third-party claims;
11.1.2 acts or omissions of our agents and contractors;
11.1.3 simple negligence.
11.2 We shall not be liable to you for loss of property, damage, loss of profits, loss of business, interruptions of operations, or loss of opportunity, and we shall not compensate for any third-party liability. This provision shall apply in particular if you fail to perform your obligations and use our Products for commercial, business, or reselling purposes (see Article 5.1.2 of these Terms and Conditions). Regarding the Services we recommend that you do not bring any valuables to your Treatment appointment.
11.3 Moreover, we shall not be liable for the improper storage or use of our Products or for storage or use of our Products contradictory to these Terms and Conditions, our instructions, or legal provisions.
11.4 We shall not be liable for any losses caused to you as a result of any delay or failure by us to perform our obligations where such delay or failure is due to an event which is beyond our reasonable control pursuant to Article 14 of these Terms and Conditions.
11.5 The disclaimer pursuant to Articles 11.11 and 11.2–11.4 of these Terms and Conditions shall not apply if the damage was caused by us wilfully or through gross negligence or if we cannot be otherwise held liable according to mandatory statutory provisions such as product liability. In addition, the disclaimer shall not apply to damages arising from loss of life, limb, or health (damage to persons).

12. USE OF OUR WEBSITE

12.1        Your use of our Website is governed by our Website Terms of Use (available at Website Terms and conditions). Please take the time to read our Website Terms of Use as they include important information and terms which apply to you. If you do not accept our Website Terms of Use, you are not permitted to use our Website.

13          YOUR PERSONAL INFORMATION

We only use your personal information in accordance with our Privacy Policy (available at Privacy Policy). Please take the time to read our Privacy Policy as it includes important information and terms which apply to you.

14. FORCE MAJEURE

14.1 In rare cases, events beyond our reasonable control may delay or prevent us from performing our obligations. If these events occur, we shall try to perform our obligations to you as soon as possible. We shall not, however, be liable for any losses caused to you as a result of any delay or failure by us to perform our obligations where such delay or failure is due to an event which is beyond our reasonable control.
14.2 If an event beyond our reasonable control occurs which affects the performance of our obligations under the Contract:
14.2.1 we shall try to contact you as soon as reasonably possible to notify you; and
14.2.2 our obligations shall be suspended and the deadline for the performance of our obligations shall be extended for the duration of the event beyond our reasonable control. Where the event beyond our reasonable control affects delivery of Products to you, we shall arrange a new delivery date with you after the event beyond our reasonable control has ended.

15. AMENDMENT OF THESE TERMS AND CONDITIONS

15.1 We may amend these Terms and Conditions from time to time (e.g. if we change our payment methods or if there is a change in the law that requires us to amend these Terms and Conditions).
15.2 Every time you make a purchase at a Maison La Prairie or order Products or Services from our Website, the Terms and Conditions in force at that time shall apply to the Contract between you and us. The current version of these Terms and Conditions shall be available on our Website or at the Maison La Prairie. Please review the Terms and Conditions every time you purchase or order Products from us to ensure that you understand the Terms and Conditions that apply at the time.

16. COMPLAINTS

We hope that you have no reason to complain, but if you do, please share your concerns with us so that we can resolve the problem and make sure it does not happen again. Please contact our customer service team using the contact form on the contact page on our Website (available under Contact Us). If you have bought the Product or Service at the Maison La Prairie, you may also come by to see us and tell us your complaint in person.

17. OTHER IMPORTANT INFORMATION

17.1 We shall have the right to transfer our rights and obligations to another organisation. Your rights and obligations that arise from these Terms and Conditions shall remain unaffected by any such transfer.
17.2 The Contract is concluded between you and us. No other person shall have the right to perform that Contract.
17.3 Each Article of these Terms and Conditions shall be effective individually. Should any of these Articles be declared invalid, void, or unenforceable by a court or competent authority, the validity and effectiveness of the remaining Articles shall remain unaffected. Any such invalid, void, or unenforceable provision shall be replaced by an effective, enforceable provision with an economic goal that comes closest to that which the parties intended to achieve by means of the invalid, void, or unenforceable provision.
17.4 Our failure to insist on your performance of one of your obligations arising from these Terms and Conditions or to enforce our contractual rights with regard to you, or our delayed enforcement thereof, does not constitute our waiver of those rights with regard to you, nor does it imply that you do not have to perform those obligations. If we waive your non-performance, we shall only ever do so in writing, and that shall not automatically imply a waiver of any non-performance on your part at a later date.
17.5 Together with the shipping confirmation, these Terms and Conditions shall constitute the entire Contract between you and us with regard to the object of the Contract and shall replace any and all prior Contracts between you and us with regard to the object of the Contract.

18. GOVERNING LAW AND PLACE OF JURISDICTION

18.1 These Terms and Conditions shall be governed by Swiss substantive law excluding the United Nations Convention on Contracts for the International Sale of Goods and conflict of laws rules.
18.2 You and we both agree that the courts of Zurich, Switzerland, shall be the sole place of jurisdiction for any and all disputes arising in connection with these Terms and Conditions. The foregoing shall not apply if the disputed matter is a consumer contract. In that case, the court at your place of residence or our registered office shall be responsible for any lawsuit filed by you. Our lawsuits shall be filed exclusively with the court in your place of residence.
These Terms and Conditions were last updated on 19 March 2025.

La Prairie Group AG, registered in Switzerland

Commercial register no. CHE 106.320.403

Bellerivestrasse 36, 8008 Zurich, Switzerland

FULFILLING OUR RESPONSIBILITY IN THE SUPPLY CHAIN