Were I to purchase a La Prairie product as a gift, could the recipient exchange it for another product?
Please be advised that La Prairie does not offer exchanges. However, the unopened purchase can be returned free of charge.
If you return a product or products in an order, then you must also return any exclusive offer/gift with purchase (GWP) that you may have received with that order or you will be charged the full value of the GWP.
Use a pre-paid shipping label
Please complete the return form included with your shipment and repack the unused portion, in its original packaging and enclose the completed form. Affix the UPS pre-paid shipping label with the transparent pouch and call UPS at +44 (0)8457 877 877 to pick up the parcel at your address or give the package to UPS by using the UPS Store, UPS drop box or any UPS driver.
Please allow 14 business days from receipt of package for processing.
All returns should be returned to:
Attn: LaPrairie.com / Retour au service client
c / o Kern Logistik GmbH.
In den Lachenäckern15, 67360 Lingenfeld, Germany