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YOUR HOLIDAY INDULGENCE AWAITS
Enjoy a La Prairie pouch with any purchase of 300€+.
Additionally, treat yourself to a Skin Caviar Liquid Lift miniature (5ml) with purchases of €600+ and a Skin Caviar Luxe Cream miniature (5ml) with purchases of €1200+.
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ORDER SUMMARY
We offer free returns within 30 days, should you change your mind.
Shop with confidence using a wide range of secure payment options available on LaPrairie.com.
Should you wish to get in touch with a La Prairie Client Services advisor kindly visit the Client Services page section of the La Prairie website.
Should you wish to alter your order once it has been submitted via our website, please feel free to contact us immediately. Kindly bear in mind that orders from La Prairie are fulfilled in a timely manner and may have already shipped.
Orders are processed and shipped only on business days (Monday to Friday, excluding holidays). Orders placed on Saturdays and Sundays will be processed the following Monday. Express shipping orders will be processed the same day if received by 11:00 AM.
Once an order has been placed, standard shipping takes approximately 1-2 business days, depending on the destination. Shipping to remote areas may take longer.
It might be that the order confirmation mail did not reach you due to the e-mail being blocked by a spam-software or a typo in the e-mail address. You may check the status of your most recent order(s) by visiting our Track order page and entering your order number and billing postcode. This is the easiest and fastest way to get the most current information regarding your La Prairie Online orders.
For time sensitive requests, such as order cancellations or address changes, please contact us.
Please note: Some suppliers may not be able to provide tracking information until 24 hours after the order has been shipped.
For urgent requests such as order cancellations or address changes, please contact us.
La Prairie always aims for complete client satisfaction. However, if for any reason you are not completely satisfied with your laprairie.com purchase, you may submit a return within 30 days of purchase. Please note that only items purchased on laprairie.com with valid and accompanying order information will be accepted for return. Furthermore, final sale items may not qualify for return.
La Prairie would like to advise that should you have redeemed a gift with purchase, you are obligated to return the gift along with your qualifying items. Failure to do so may result in your return not qualifying for acceptance. If you return a product or products in an order, then you must also return any exclusive offer/gift with purchase (GWP) that you may have received with that order or you will be charged the full value of the GWP.
USE THE PRE-PAID SHIPPING LABEL
Please complete this return form and enclose the item in its original packaging. Attach the prepaid return label to the shipping container and call UPS at +49 (0)69 66 40 50 60 or search online at UPS Drop-off Location Near You|UPS - Germany to find the nearest UPS drop-off location.
Please allow 14 days from receipt of package for processing and refund.
All returns should be returned to:
LaPrairie.com
z.Hd.: LaPrairie.com / Client Service Rücksendungen
c/o Kern Logistik GmbH.
In den Lachenäckern 15, 67360 Lingenfeld, Deutschland
La Prairie products have been meticulously crafted to provide transformative skincare experiences, and as such, the ritual of application is key in order to elicit the optimal benefits. Please find details on application and skincare rituals in the "Application" section of the product detail pages, or refer to the informative leaflet included in your package.
