If I was to purchase a La Prairie product as a gift, could the recipient exchange it for another product?
We do not offer exchanges, but the purchase can be returned free of charge.
If you are not completely satisfied with your laprairie.com purchase, you may return within 30 days of purchase. Only items purchased on laprairie.com (Canada) with valid and accompanying order information may be accepted for return.
Please note that if you have redeemed a gift with purchase, you are obligated to return the gift along with your qualifying items otherwise your return will not be accepted.
IN ORDER TO RECEIVE A REFUND:
USE A PRE-PAID SHIPPING LABEL - Please complete the return form included with your shipment and repack the unused portion, in its original packaging and enclose the completed form. Affix the Purolator pre-paid shipping label included your package and either hand this parcel over to your local post office or give the package to your closest Purolator.
USE ANOTHER SHPPING METHOD – Complete the return form included with your shipment and repack the merchandise in the original packaging and enclose the completed form. Mail the package using the label provided on the front of the form. Packages must be returned using an insured method. Sorry, we are unable to accept C.O.D deliveries
Please allow 7-10 business days from receipt of package for processing and transit time for return packages.
All returns should be returned to:
La Prairie Returns
109 Summerlea Road
Brampton, ON L6T 4P6
For additional information on returns, please call us at 1-844-LPCOMCA or use Contact Us form.