Is it possible to return an item purchased in a store via the La Prairie website?
Clients are advised that purchases made in store cannot be returned or exchanged via the La Prairie website. Please consult your nearest La Prairie counter or retail store to discuss return options, or contact us and speak to a Client Services advisor for further advice.
What is the procedure for returning or exchanging La Prairie products?
Is it possible for items purchased online to be returned at a La Prairie boutique?
How does La Prairie process refunds?
Should your return qualify for a refund, the refund will be issued to the credit or debit card used to place the initial order. You will be refunded the cost of the returned product(s) when the return is received by La Prairie and processed accordingly. Kindly note that shipping costs are non-refundable. Should you return a product or products, then you must also return any exclusive offer or gift with purchase (GWP) that you may have received with the order. Failure to do so may result in you being charged the full value of the GWP.
What are La Prairie’s returns and exchange policies?
Should my La Prairie product arrive damaged, how might I return it?
We take great care in packaging our products to ensure they arrive safely to you. We apologize if any products get damaged while in transport.
Please be aware that should you return a product or products, then you must also return any exclusive offer or gift with purchase (GWP) received with your order. Failure to do so may result in you being charged the full value of the GWP.
Only items purchased on laprairie.com (Australia) with valid and accompanying order information may be accepted for return.
Please note that if you have redeemed a gift with purchase, you are obligated to return the gift along with your qualifying items otherwise your return will not be accepted.
For additional information on returns and exchanges, please contact us.
I have returned my product, but haven’t heard anything from La Prairie.
Kindly bear in mind that you should allow 14 business days from receipt of package for processing. Should additional information on returns and exchanges be required, please do not hesitate to contact us.