Is it necessary to return samples alongside my returned order?
Should you return a product or products, then you must also return any exclusive offer or gift with purchase (GWP and samples) that you may have received with the order. Failure to do so may result in you being charged the full value of the GWP.
Does La Prairie send samples with their orders?
La Prairie believes that it is important for clients to try before they buy. However, we also strongly believe that in order to experience the full benefit and opulence of La Prairie products, it is of the utmost importance that clients should receive the correct samples for their skin type or skincare concern.
Every order at laprairie.com provides the option to receive three complimentary samples of your choice at checkout. La Prairie would also wish to recommend that clients visit their nearest La Prairie counter, where they may receive a personalized consultation with one of our expert beauty advisors.
To find a nearby store, kindly visit our Store Locator.
What should I do if my requested samples are missing from my order?
All samples offered alongside your online purchase are subject to availability. For any issue concerning samples included in your delivery, please contact us.