La Prairie Group AG and/or its affiliates (“La Prairie,” “we,” “our,” or “us”) welcome customer reviews and appreciate your feedback. These guidelines set forth the terms applicable to the submission and publication of product reviews on our platforms. By submitting a review, you agree to comply with these guidelines, which are designed to ensure that all reviews are constructive, relevant, and in compliance with applicable laws.
1. Submission Requirements
By submitting a review, you confirm that:
- You are the sole author and owner of the content provided and waive any applicable moral rights in connection with the review.
- Your review is truthful, does not misrepresent your experience, and does not contain any false, misleading, or deceptive statements.
- YOU ARE AT LEAST 18 YEARS OLD (OR THE MINIMUM LEGAL AGE IN YOUR JURISDICTION, IF HIGHER).
2. Prohibited Content
La Prairie reserves the right to refuse, remove, or modify any review that, in our sole discretion, contains:
- Personal data, including full names, addresses, phone numbers, email addresses, or other identifying information.
- Content that may be classified as sensitive personal data under applicable privacy laws, including references to health conditions, skin reactions, medical history, or any other sensitive category of personal data including racial, ethnic, political or religious affiliation, trade union membership, or information about sexual life or sexual orientation.
- Obscene, defamatory, harassing, offensive, discriminatory, or unlawful content.
- Intellectual property belonging to third parties, including trademarks, copyrighted material, or trade secrets.
- Advertising, solicitation, spam, chain letters, or references to third-party products, brands, or websites.
- Harmful software, viruses, or any content intended to disrupt, damage, or interfere with systems or users.
- Content that impersonates any person or entity or otherwise misleads as to the origin of any review.
- Complaints regarding customer service, order fulfillment, or other transactional matters. Any such concerns should be directed to La Prairie’s Customer Service via our Contact Us page for appropriate resolution.
3. Rights Granted to La Prairie
By submitting a review, you acknowledge and agree that:
- You grant La Prairie Group AG and/or its affiliates an exclusive, worldwide, royalty-free, perpetual, irrevocable, and transferable right to use, reproduce, modify, publish, translate, create derivative works from, distribute, and display the review in any media format or platform, including but not limited to La Prairie’s website, stores, marketing materials, social media accounts, and third-party retailer websites.
- La Prairie may use the review in whole or in part and reserves the right to display, edit, or reproduce it at its sole discretion. While we may attribute the review to the name or pseudonym submitted, we are under no obligation to do so.
- La Prairie retains full discretion over the publication, modification, or removal of any review and is under no obligation to provide an explanation. You agree that you will have no legal recourse against La Prairie for any decision regarding the publication, removal, or editing of submitted content.
4. Review Moderation and Enforcement
- All submitted reviews are subject to review and approval by La Prairie before publication. La Prairie reserves the right to edit, refuse, or remove any review that does not comply with these guidelines.
- La Prairie retains sole discretion in determining whether a review violates these guidelines or applicable laws and regulations.
- If your review is rejected, La Prairie is under no obligation to notify you of the reason for non-publication.
5. Indemnification & Limitation of Liability
By submitting a review, you agree to indemnify and hold La Prairie Group AG and its officers, directors, agents, subsidiaries, joint ventures, employees, and third-party service providers harmless from and against any and all claims, demands, liabilities, damages (direct and indirect), costs, and expenses (including reasonable attorneys’ fees) arising out of or related to a breach of these Review Guidelines or any applicable law. Notwithstanding the above, the same applies to the following:
- Any content you submit, including any claims that such content violates the rights of a third party (e.g., intellectual property rights, privacy rights, or defamation claims); or
- Any misrepresentation, omission, or false statement contained in your review.
La Prairie disclaims all liability for any content submitted by you and is not responsible for any consequences resulting from the use or misuse of published reviews. The opinions and views expressed in customer reviews belong solely to the individuals who submitted them and do not reflect the views, policies, or positions of La Prairie. La Prairie does not endorse, guarantee, or verify the accuracy of any customer-submitted content.
The obligations set forth in this indemnification clause shall remain in effect even if your review is modified, rejected, or removed by La Prairie.
6. Privacy & Data Protection
- Your review will be collected and processed by La Prairie Group AG (and/or its affiliates) in accordance with our Privacy Policy.
- You should not include any information that may constitute personal or sensitive data under applicable privacy laws. If any such information is included, La Prairie reserves the right to anonymize, redact, or refuse publication of your review.
- La Prairie may use your contact details to communicate with you regarding your review.
- You may object to the processing of your submitted content by submitting a request through our Contact Us site.
La Prairie reserves the right to modify these guidelines at any time without prior notice. Continued use of the review submission feature after any modifications constitutes acceptance of the revised guidelines.
All submitted product reviews are also subject to our Website Terms & Conditions.
