How can I alter an order that has just been placed?
Should you wish to alter your order once it has been submitted via our website, please feel free to contact us immediately. Kindly bear in mind that orders from La Prairie are fulfilled in a timely manner and may have already shipped.
What should I do if my shipment or product arrived in a damaged state?
While we do our best to pack and ship your item with the utmost care, there may be times when an item is damaged in transit. When your order arrives, please take a few moments to inspect the carton for any damage. Kindly bear in mind that it is normal for the outer carton to show some wear. However, if an item inside your shipment is damaged, we invite you to read our Return Policy for details, or contact us directly.