Legal & Privacy

Distribution of La Prairie Products

To help ensure quality control, La Prairie products are distributed and sold exclusively by authorized distributors and retailers. If you obtain La Prairie products from any source other than an authorized distributor or retailer, you do so at your own risk and any La Prairie guarantee may be voided.

If you have any doubt about whether a particular retailer or distributor is authorized in Australia, please contact us at sales-au@laprairie.com or call us on 1800 649 849 Monday - Friday, 9.30am to 4.30pm EST (excluding public holidays).

By accessing or browsing this web site, you accept, without limitation or qualification, the following terms and conditions:

The laprairie.com.au web site, the La Prairie name and mark, and La Prairie's product names, images and packaging are protected from unauthorized use by the copyright and trademark laws. You are not granted any right to use, and may not use, any of La Prairie's copyrights and trademarks; however, you may download material from this web site solely for non-commercial, personal use by you. No part of this web site, including, without limitation, the text, designs, graphics, photographs and images contained therein, may be copied, reproduced, republished, uploaded, re-posted, modified, transmitted or distributed or otherwise used in any way for any non-personal, public or commercial purpose without the prior written consent of La Prairie.

Any communications or materials you send to this web site by electronic mail or other means will be treated as non-proprietary and non-confidential. La Prairie is free to publish, display, post, distribute and otherwise use any ideas, suggestions, concepts, designs, know-how and other information contained in such communications or material for any purpose, including, but not limited to, developing, manufacturing, advertising and marketing La Prairie and its products.

This web site is intended for informational and entertainment purposes only. It is not intended to provide medical information or advice.

La Prairie uses reasonable efforts to include only accurate and up-to-date information on this web site; however, La Prairie makes no representations or warranties concerning such information and assumes no liability for errors or omissions therein. La Prairie reserves the right to change the information included in, and content of, this web site, including these terms and conditions of use, without prior notice. La Prairie is not responsible for the content of any other web site, including any web sites linked to this web site.

LA PRAIRIE IS NOT LIABLE FOR ANY DIRECT, INCIDENTAL, CONSEQUENTIAL, INDIRECT OR PUNITIVE DAMAGES ARISING FROM YOUR USE OF THIS WEB SITE. WITHOUT LIMITING THE FOREGOING, THIS WEB SITE IS MADE AVAILABLE "AS IS" WITHOUT ANY EXPRESS OR IMPLIED WARRANTY OF ANY KIND INCLUDING, BUT NOT LIMITED TO, THE IMPLIED WARRANTY OF MERCHANTABILITY OR FITNESS FOR A PARTICULAR PURPOSE.

PRIVACY AND SECURITY INFORMATION

PRIVACY 

 

laprairie.com.au respects your privacy.

Sensitive information provided to us for online purchases is sent securely over the internet to our web site server using SSL encryption and cannot be intercepted by any third party during transmission. This information is then securely forwarded to David Jones to fulfil your online order.

Any purchase data or personal information David Jones gathers from you will never be shared with other companies. David Jones only keeps your order information so that they may contact you concerning your order, as well as improve your overall shopping experience at David Jones unless you opt in to receive ongoing information and offers from La Prairie. This information (with the exception of credit card information) will also be retained by La Prairie for customer service purposes only.

SECURITY 

We use advanced SSL encryption technology at laprairie.com.au Shop Online so you can be assured of both safety and security. Your personal information included on the order form is sent to us in an encrypted format that can only be decoded by the two computers using it. Using https, we can ensure that no one intercepts any of your personal information while it is being sent. Thus a secure connection is maintained until the checkout process is completed or cancelled by you.

In order to securely proceed through the purchase process, we recommend you to use Firefox 1.0 or better or Microsoft Internet Explorer 5.5 or better. You can confirm that you are using a secure connection during checkout by looking for the icon at the bottom of your browser's window. The icon will appear as either a closed padlock or an unbroken key (the form of the icon varies by browser and version number).

If you still have concerns about giving out your credit card online, you may place an order by phone. See Contact Us for the details.

Contact Us 

To place an order or to inquire about an order you can reach a Customer Service representative by phoning 1800 649 849. To inquire about the status of an order you can also e-mail

sales-au@laprairie.com.

Please include your La Prairie Order Reference however, do not include any credit card details in your message as email is not secure.

Customer Service hours are Monday through Friday (excluding public holidays) 9.30 AM - 4:30 PM EST.