Shipping & Returns
La Prairie.com currently offers FREE standard shipping for all orders in the United States, excluding Alaska, Hawaii and Puerto Rico. The following shipping & handling charges apply to 2nd day and overnight shipping:
UPS 2-Day: $15 UPS Next Day (overnight): $22
Currently laprairie.com only ships to the above locations. Shipments to Alaska, Hawaii and Puerto Rico may take additional time for delivery and are not guaranteed delivery times.
Most orders are processed within 24 hours of receipt (processing time does not include weekends or holidays). All orders processed after 2:00 PM ET will be processed the following business day and shipped out that day, based on product availability. Orders placed on Saturday, Sunday or holidays will be processed on the following business day.
All orders are subject to bank authorization prior to processing and only purchases that are authorized and approved will be shipped. Once an order is processed, those that are sent via standard (ground) shipping takes approximately 1-6 business days based on the destination.
Delivery times cannot be guaranteed with UPS 2nd Day or Next Day service for shipments to Alaska and Hawaii. Standard shipments to Alaska, Hawaii and Puerto Rico are shipped via USPS Priority Mail. Delivery times cannot be guaranteed. Please be advised that for security purposes, all package deliveries will require a signature. LaPrairie.com cannot accept responsibility for the theft or loss of items once delivered. At this time we are unable to ship to P.O. Boxes or APO/FPO Boxes or outside the United States.
If you are not completely satisfied with your laprairie.com purchase, you may return and obtain a creditor an exchange for the same product within 30 days of purchase. Only items purchased on laprairie.com (USA) with valid and accompanying order information may be accepted for exchange or return. Final sale items may not be returned or exchanged.
Please note that if you have redeemed a gift with purchase, you are obligated to return the gift along with your qualifying items otherwise your return will not be accepted.
USE A PRE-PAID SHIPPING LABEL - Please complete the return and exchange form included with your shipment and repack the unused portion, in its original packaging and enclose the completed form. Affix the UPS pre-paid shipping label included your package and either hand this parcel over to your local post office, postman or give the package to UPS either using the UPS Store, UPS drop box or any UPS driver.
USE ANOTHER SHPPING METHOD – Complete the return and exchange form included with your shipment and repack the merchandise in the original packaging and enclose the completed form. Mail the package using the label provided on the front of the form. Packages must be returned using an insured method. Sorry, we are unable to accept C.O.D deliveries.
Please allow 7-10 business days from receipt of package for processing and transit time for exchange packages.
All returns should be returned to:
LaPrairie.com Attn: LaPrairie.com / Customer Service Return 9271 Meridian Way West Chester, OH 45069
For additional information on returns and exchanges, please call us at 1-800-821-5718 or Email Us. 7 days a week, 24 hours a day.
COMPLIMENTARY DELIVERY Free standard delivery within the United States
COMPLIMENTARY RETURNS Free returns
COMPLIMENTARY SAMPLING Enjoy two complimentary samples of your choice with every order
COMPLIMENTARY GIFT WRAPPING Luxurious and elegant gift packaging is complimentary with any order